VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.
Written by the business, not verified by us.VAXLAMP (www.vaxlamp.com) has a 3.9 out of 5 rating on OK.one, based on 174 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 71% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Quality, Customer service. Last updated 2026-10-25.
Reviewers had a great experience with this company. People often mention that the support team is exceptionally responsive, friendly, and quick to resolve any questions or issues. Consumers are also extremely pleased with their purchases, describing the items as gorgeous, well packaged, and matching the online pictures perfectly. However, some customers also noted that shipping times can be quite long, with parcels taking up to a month to reach their destinations. A few other people also felt that certain products were of disappointing quality or arrived damaged, and they found the international return process to be particularly challenging.
Auto-generated from all reviews of this business. For reference only.I had many questions and the response time was incredibly fast. Cathy answered every question within minutes. The chandelier arrived and I was expecting …impressive but the piece is absolutely beautiful and definitely will be a conversation piece.
Light pendant arrived from China about a month after I ordered it. In the meantime I had to buy another for our kitchen fitting. When attempting to return they offered a discount over a refund! The return is expensive to china and out of your own pocket.
Hi Poonam, we are sincerely sorry for the delivery delay due to the bad weather and a long holiday here. The light you returned is expected to reach us this week. We will process the full refund after we get it.
Its really complicated to to return anythung. And I have to pay for the return.
Hi Johan, sorry we cannot bear the return shipping as this is not a damage or defect case. The return procedure is not complicated, and you can return it to our sent warehouse address in a cheaper way.
the delivery time was resepcted. there was a slight issue with voltage input range, and VAXLAMP has sent diligently a new adequate power supply. great product; great customer support
very poor quality chandelier cannot fit them , customer service want reply
Hi Amani, thanks for updating the contact information. We have already followed up your case and are waiting for your further confirmation and more detailed pictures for a solution.
The colour of the light is very misleading in the pictures. It is advertised as walnut but when I opened it I realized it was actually quite orange . I actually ended up spraying it black as shipping took a long time and I did not want to go through the trouble of returning it . The light itself is nice and the fact it is able to be warm light or cold is nice as well.
Hi Connor, Do you keep a picture of the light you received? We need it to check whether our warehouse has sent you the wrong color or not. We are happy to compensate you with another way if you have fixed the color problem. Thanks.
Very reponsive and great customer service. Product better than expected.
The lamp arrived quickly and was very easy to set up. The warm light setting is perfect for winding down in the evenings. It feels much healthier for my eyes compared to my old desk lamp.
Great looking lamp Bit hard to put together but worth it in the end
Todo perfecto ! Recomendable totalmente.
Retour above 100 cm decline Adress not matching for retour You have to pay Dont buy here
Hallo Sergio, deze lamp heeft bedrading nodig. U heeft voor of na uw bestelling geen contact met ons opgenomen om een verlengsnoer aan te vragen voor aansluiting op de stekker. Dit is een eenvoudig probleem; het toevoegen van een verlengsnoer lost het probleem op. Als u het product moet retourneren, is dit geen kwaliteitsprobleem van onze kant en kunnen we de retourkosten niet dekken. Als het postkantoor geen pakketten van 100 cm lang kan verzenden, kunt u een andere koerier overwegen. We betalen u het volledige bedrag terug na ontvangst van het geretourneerde product.
The feather lamps are an absolute upgrade for every living space! Absolutely LOVE them! Great service, great quality, great price! 5 stars!
on delivery there was @ smashed glass balls Brocken & 6 lights was not working otherwise the lights look great
The ordering process on the 72" bar light worked well, with quite prompt delivery. I had a professional electrician install the light, but it does not work. The electrician thinks the driver is faulty. It is not worth sending it back to China so I count it as my loss.
Hi Susan, Sorry. We did not hear from you about this issue. You can come to us since the product has a 12-month warranty. For example, we can send you the new LED driver for replacement. Don't worry. One of our support members will contact you and provide the solution as soon as possible.
It took longer time than you promised on your Home page to the deliver.
Hi Per, your order was placed on July 14th and sent out on July 17th. Since it was shipped via the tax-prepaid channel, the customs clearance and transportation took a little longer. It was delivered on August 1st, which is three days later than expected. We apologize for this delay, and thank you for your kind understanding.
Amazing experience! The customer service team was phenomenal — they helped me customize exactly what I wanted, had it shipped on time, and the final piece is just beautiful. Highly recommend!
My order arrived damaged, but VAXLAMP’s support—especially Cathy W.—was quick, polite, and solution-oriented. They offered options right away and ultimately processed a full refund promptly, exactly as promised. It’s reassuring to see a company stand by its policy and make things right without hassle. Thank you for the professional, considerate service!
It was not compatible with our swedish electric system.I had to rebuild it and discard most of the lamp before I could use it.
Hi Nils, this is the first time we have been told our light is not compatible with the Swedish electric system. Sometimes the wirings might be damaged during transportation. We apologize for not being able to assist you before you worked it out. For any further assistance, please feel free to contact us. We are always here.
I purchased a lamp from Vaxlamp that I thought I would love, but when it arrived it wasn’t what I wanted and there were some defects. While initially there was some back and forth, they ultimately did the right thing and issued a full refund. It seems to be a good company that values doing right by its customers.
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