★★★★★
About VAXLAMP
Data updated- Website
- www.vaxlamp.com
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 89% (34/38)
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About this business
VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.
Written by the business, not verified by us.Is VAXLAMP legit?
VAXLAMP (www.vaxlamp.com) has a 3.9 out of 5 rating on OK.one, based on 174 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 71% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. People often mention that the support team is exceptionally responsive, friendly, and quick to resolve any questions or issues. Consumers are also extremely pleased with their purchases, describing the items as gorgeous, well packaged, and matching the online pictures perfectly. However, some customers also noted that shipping times can be quite long, with parcels taking up to a month to reach their destinations. A few other people also felt that certain products were of disappointing quality or arrived damaged, and they found the international return process to be particularly challenging.
Auto-generated from all reviews of this business. For reference only.What people say
Great service
Excellent service and products
Excellent service and products. Highly recommended
DON'T EVER BUY ANYTHING HERE
Very misleading website and poor customer experience. Product information was not accurate, and the overall presentation is clearly designed to mislead customers. Customer service was extremely unhelpful and slow to respond. I would not recommend buying from this seller.
Reply from VAXLAMP2026-07-01
Dear Eda, We sincerely apologize for the unpleasant shopping experience and take your feedback seriously. 1. Regarding the WCL04502 ceiling light, we have clearly marked that the lampshade is made of acrylic plastic on our website. There is no misleading or false product description on our side. 2. Your last parcel failed to be delivered on June 29 and was sent to the pickup location. We have informed you of the pickup information in a timely manner. Please pick up your package as soon as possible to avoid affecting your installation. We are always ready to solve any problems for you. Please contact us any time.
Delivery of this goodwas pretty bad…
Happy with the service
Reply from VAXLAMP2026-06-29
Hi Meary, We are truly sorry to hear that your order arrived with poor packaging and the chandelier is not properly aligned, causing you such inconvenience. Our after-sales team will follow up on this issue closely. Could you please send us a video to show the problems you described? We will check the situation carefully and offer you a proper solution as soon as possible.
Everything was good
Good experience
I love it!!!
Quality Okay, but Customer Service Poor
The light was okay, albeit slightly flimsy and easily scuffed, but the main issue was a requirement to return to China. Make sure to fully check the T&C’s when buying from them. You’re likely better finding something similar that can be easily returned in the UK.
Great quality beautiful lamp with stunning feathers
The amount of colours to pick from is brilliant and when your lamp arrives it is just like the photos and colour. Easy to assemble and feathers look so stunning it certainly makes your room pop
I have ordered a light on 3rd May and…
I have ordered a light on 3rd May and SLA was 2-3 weeks but still 4 weeks completed stil light not received and no one helping to track. there is no customer care to speak. It's really not acceptable.
Reply from VAXLAMP2026-06-04
Dear Uttam, Sorry for the delivery delay of your lighting order placed on 4th May. The delivery was originally postponed by the delayed customs clearance, and we showed you the internal tracking record. After customs clearance was completed, the overseas carrier stopped updating delivery status. We suspect the parcel is lost and are still investigating with the overseas carrier but haven’t got any conclusion yet. As you are in urgent need of the item, we’ve arranged a re-dispatch within these two days, and you can receive the new light next week. We’ll send you the new tracking number once available. Sincere apologies again for all the inconvenience caused.
Poor quality and exhausting return process
My first order from VAXLAMP was actually good, and I was happy with the lamp and the customer service. That is why I decided to order again. Unfortunately, my second experience was completely different. The quality of the chandeliers I received was very disappointing and did not match my expectations. I spent almost two weeks in endless conversations with customer service, receiving unnecessary offers instead of a clear and fair solution. Returning the lamps became so complicated and frustrating that in the end I simply gave up. As a result, I lost around 80 euros just to end this stressful situation. I am very disappointed because I expected much better support from the company. Everything is pleasant while you are buying, but if you are unhappy with the product and want to return it, be prepared for a very difficult process.
Reply from VAXLAMP2026-05-19
Dear Madina, Thank you so much for your approval of our product and service from your first order. We sincerely regret that your second purchase failed to meet your satisfaction, and we apologize for the inconvenience caused by the return process. Since this is not entirely caused by our product quality, we are unable to arrange a full refund for you. We appreciate your kind understanding. We will proceed with the partial refund within this week as agreed. Kindly keep an eye on the payment notification.
Good Service
We ordered the 2m ostrich lamp and absolutely love it! VAXLAMP have been good with customer communication and the product is as shown. Order came via Evri who were also good!
The customer service was very…
The customer service was very responsive and helpful. The fixed an issue with a product in a reasonable timeframe with providing a replacement as soon as possible.
Most recent delivery did not arrive in…
Most recent delivery did not arrive in good condition.
Reply from VAXLAMP2026-05-11
Hi Richard, we are sorry to hear that. Could you please provide some pictures of the items which did not arrive in good condition? We will provide you with a solution as soon as possible. Thank you.
Excellent customer service
Excellent customer service. Rapid response and solutions to issues. Delivery may be delayed, but not so bad.
Customer Service and product quality.
I am sometimes nervous about buying online but I just wanted to take the time to say the following. The product was as described, arrived on time and was superb quality. So elegant and a focal part of the room. The customer service was sensational when I required a clarification. I was answered promptly, and my request was even followed up later to check all was well. In this day and age customer service is often overlooked- not with this supplier! I would highly recommend the company and will absolutely be buying again from them.
Thumbs up to Vaxlamp
Vaxlamp was very responsive and friendly. The part I ordered wasn't what was in the description and they were willing to find a way to resolve. I am very impressed with their customer service.
Great product
Great product, quick delivery. Very happy.
Design and communication
The worst!!
Horrible experience! Not only did they have necessary parts missing AND it was dented...but they made me pay $200 to return it. Do NOT buy from them!
Reply from VAXLAMP2026-04-01
Hi Heather, We sincerely apologize for the unpleasant shopping experience. This crystal chandelier features spotlights with a high‑voltage circuit, so no LED driver is required for this item. Your electrician’s refusal to install it due to a missing driver is not a product quality issue. The slight deformation of the ceiling box caused by transit can be adjusted and restored. We are also willing to send you a brand-new replacement part free of charge. Since you insisted on returning the item, we have already processed your full refund.
No Problems with ordering
No Problems with ordering. Fulfilled their special offer and product arrived on time.
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