VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.
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Is VAXLAMP legit?
VAXLAMP (www.vaxlamp.com) has a 3.9 out of 5 rating on OK.one, based on 174 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 71% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. People often mention that the support team is exceptionally responsive, friendly, and quick to resolve any questions or issues. Consumers are also extremely pleased with their purchases, describing the items as gorgeous, well packaged, and matching the online pictures perfectly.
However, some customers also noted that shipping times can be quite long, with parcels taking up to a month to reach their destinations. A few other people also felt that certain products were of disappointing quality or arrived damaged, and they found the international return process to be particularly challenging.
Auto-generated from all reviews of this business. For reference only.
Order of four pendant lights to Germany. Excellent quality!
We ordered four lights from Vaxlamp. All four pendants are absolutely beautiful and high quality. They are a beautiful addition to the rooms and illuminate the rooms in a beautiful way. We have received many compliments for the lamps already.
The delivery to Germany was relatively quick and Vaxlamp provided tracking links for each delivery. The packages were very securely packaged and everything arrived in perfect condition. Unfortunately, we had some troubles with customs and fees (that were charged for the delivery to Germany) but the VAXLAMP customer support was extraordinarily friendly and supportive throughout the entire procces. One of the best customer services I have experienced in recent time and they were really helpful and quick to resolve the matter. I would definitely purchase from their website again. Thank you for the good support!
Glamorous lamp, it makes me smile every time I see it!. Easy to assemble. Very responsive customer service, and they refunded customs fees with no issues. Delivery took just under three weeks which was a bit longer than I was expecting, more clarity here would have been helpful. It was an expensive lamp, but much cheaper than others I have seen in same style, and will be a signature piece for years. Gets lots of great comments. I was nervous about ordering an expensive item from a company I hadn't used before, but needn't have worried, everything went smoothly and communication was good.
I love my new Wabi Sabi style lamp! There was an issue with my order but customer service was terrific and fixed it right away. Very happy with my purchase.
Very prompt customer service right from the start when I had queries about the products before we bought. They were very easily able to arrange extended drop wires and cables for the pendant lights and everything was delivered as expected.
I had a few queries at the time the lights were being fitted and again the response was very quick and helpful.
Poor quality, poorly packaged and exceptionally poor quality light that still needs to be hand assembled by the customer. Not acceptable for a light that cost £400. The website poses as something it is not - be warned this is a knock off quality manufacturer selling at premium prices. Avoid at all costs, as they know it is uneconomic to return to them!!!
Reply from VAXLAMP2025-03-11
Hi Leon, please contact us by email as soon as possible. We will provide you with the best return solution. Thank you.
Issue with a bit of damage to one of our lamps was resolved quickly and they sent a replacement without any problem. I think the lights look great. Would recommend.
Quality of the product is poor. The return policy is really bad. While it is clearly written on the website the customer is responsible for the return post this company has no contract with the delivery company to return a product so the customer is basically left to organise a freight company to return a bulky item being left with a ridiculous cost for return freight. The company also requires you to lie on the return form as to the cost of the product being returned so they dont pay tax on it coming back into their country. Will never buy from here again and highly recommend anybody who wants to purchase good quality items with an easy return policy look else where.
Reply from VAXLAMP2025-02-19
Hi Tracy,
Based on our return policy, we provide a full refund and bear the shipping cost of the returned light if it is a damaged or defective issue. However, you wanted to return the light to us because the gold color is too bright, which is clearly shown on our website. This is not a damaged or defective issue, so we are not responsible for the return shipping cost.
I love these lights! Clean, Modern, Sleek. Easy to install. Really enjoy the different colors and brightness levels! Bright light when you need it. Mood light later. The remotes take it to a new level! thinking about buying another one for my other bathroom.
I ordered a ostrich feather floor lamp on the 6/1/25 and it was delivered on the 13th January really quick service.The lamp is beautiful really well made.The only issue I have is the colour I ordered cameo brown and the feathers are more a dusky pink, but I would still recommend this company if you're looking for something a little different
I am very happy with the lights I purchased, they look great. The assembly is a lot of work but I don't mind it.
I also reached out to the cusfomer service for help and they got back to me fast with all the help I needed.
However, the delivery took 3 weeks!!
Reply from VAXLAMP2024-12-20
Hi Nina, thanks for your review.
Normally our processing time is around 1–3 days, and it takes around 5-8 business days for transportation. The delivery was a little delayed due to the peak shipping season. Sorry for that.
Item very poor quality, overpriced and not as described. Customer service rude and unhelpful. No chance of returning the item as it is shipped from China.
Reply from VAXLAMP2024-12-20
Hi Kate, we don't provide any room switch for our lights and most of the lights need an electrician to install. If you are not satisfied with them, please return them to us and we will refund the full amount after receipt.
The construction of the lamp is not stable. The warm light is not warm. The remote does not work. The plastic has damages.
Reply from VAXLAMP2024-12-12
Hi Amanda, really sorry to hear that. Could you please send us more information like pictures or video to show the issue? We will check what caused it and provide the best solutions for you.
I never received my order and was notified by UPs the package was damaged during shipping and being returned to the sender. When I reached out to vaxlamp about my refund, I was asked to contact UPS for a claim number. I completed the request and informed vaxlamp that UPS sent needed documentation to the sender and waiting for return of the completed forms. I received a case number which I then provided to vaxlamp. I was then informed that I would not receive my refund until UPS confirmed the damage. I had nothing to do with inadequate packaging leading to damage. I have yet to receive my refund. I placed my order on Oct 29. I have no light and no refund. Horrible customer service!
Reply from VAXLAMP2024-11-23
Hi Diane, sincerely sorry. You will receive full refund later. But before that, we really need damage claim and confirmation with UPS so as to get compensation from UPS. Please understand. This normally take some time, but please wait. You will receive full refund after UPS has finished the whole investigation.
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