wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com
Written by the business, not verified by us.Wherelight (www.wherelight.com) has a 3.1 out of 5 rating on OK.one, based on 878 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available. Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
Auto-generated from all reviews of this business. For reference only.The lenses don’t seem right. The progressives seem to high in the lens itself. The lenses I have now they aren’t as high as you have made them.
Dear Jodi Edwards, Thank you for reaching out to us. We apologize for the inconvenience you have experienced with the lenses. Please contact our email [email protected] for further assistance. We assure you that we will address and resolve the issue promptly. Thank you for your understanding.
Dear Nicole, We are sorry to hear that you have not received your glasses yet. Rest assured, your order has been dispatched and is currently in transit. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877673670You should receive it soon. If you have any other concerns or questions, please feel free to contact us at [email protected]. Thank you for your patience.
I ordered my prescription glasses single vision on February 8th, 2024. They were sent to processing on the 11th. They said they were being processed on the 15th. It is now the 18th and no updates, still says processing! It has been over a week, money has already been taken out of my account, and I can't get them to answer ANY of my emails! I either want the glasses or my money back!!!! Horrible customer service and according to their processing, shipping and delivery times they claim for single vision glasses, it's a lie! Unless they fix this for me, I will recommend all my friends to NOT shop with this company ever again!!!
Dear Tori, I'm sorry to hear about the issues you are facing with your order. I understand your frustration with the delay and lack of response. I will escalate this matter to our service team immediately to address your concerns. Please allow us some time to investigate and resolve this issue for you. In the meantime, please rest assured that we take your feedback seriously and are committed to ensuring your satisfaction. Thank you for your patience and understanding.
Dear Page, We are sorry to hear that you have not received your frames. It appears that your package was returned to us due to an incomplete address. Please contact us at [email protected] with the correct and detailed address information so that we can resend the package to you promptly. Rest assured, we are committed to resolving this issue for you. Thank you for your cooperation and understanding.
I bought the glasses on November 16, 2023. After a week, the legs had already peeled on February 9, 2024, the leg broke. I haven't even been using them for three months. They are beautiful and precious, I received compliments all the time but what good is it that they are pretty if they are not going to last? It is the first time buying and I don't think I will do it again, a shame since you have beautiful glasses but if they are not durable it is worthless. I don't recommend them.
Dear Gina Medina, We are truly sorry to hear about the issues you have encountered with your glasses. Please accept our sincere apologies for any inconvenience caused. To address this matter promptly, please contact our team at [email protected] with your order details so we can assist you in resolving this issue. Your feedback is valuable to us, and we are committed to ensuring your satisfaction with our products. We appreciate your understanding and the opportunity to make things right. Thank you for bringing this to our attention.
Dear Shawnte, We apologize for any confusion caused by receiving only one pair of glasses. Due to the holiday season, we decided to send out the completed pair first to ensure you have a working pair of glasses. The second pair is currently in production and will be shipped to you as soon as it is ready. We appreciate your understanding and patience in this matter. If you have any further concerns or questions, please feel free to contact us. Thank you for your support.
The frames are INCREDIBLY heavy. I had to take off the plastic part in order to comfortably wear them. Also much wider that they seemed to be online.
Dear sfsurratt, We appreciate you sharing your feedback with us regarding the weight and size of the frames you purchased. We apologize for any discomfort this has caused you. Your satisfaction is important to us, and we want to ensure that you are happy with your purchase. To address the issues you are experiencing with the frames, we recommend contacting our customer service team at [email protected]. Please provide them with the details of your order and the specific concerns you have regarding the weight and size of the frames. Our team is dedicated to resolving any issues you may encounter, and we will work to find a satisfactory solution for you. Thank you for bringing this to our attention, and we appreciate your understanding.
I have had a problem with my delivery never making it to me and have reached out numerous times with no success!
Dear Lisa Hubbart, I apologize for the inconvenience you've experienced with your delivery. Rest assured, we have a solution in place to address this issue. Please reach out to our email [email protected] for further assistance. Thank you for your understanding.
They sent the wrong frames and now I can’t reach anyone about return. Becoming not worth the hassle.
Dear Lerome, I apologize for the inconvenience you have experienced. Please reach out to our team at [email protected] with your order details, and we guarantee to resolve the issue promptly. Your satisfaction is important to us, and we are committed to addressing your concerns. Thank you for your understanding.
I received 3 pairs of glasses but
Dear Andrea Brandon, I apologize for the oversight in not providing your prescription lenses as requested. We have a solution in place to rectify this issue. Please contact us at [email protected] for further assistance. Thank you for your understanding.
Glasses looked nothing like the picture when you try on. Incredibly small. I only got $11 back even though it was the company’s fault for falsely representing. Very disappointed. I will go back to Zeelool because I trust them.
Dear cglaeseman, I apologize for the inconvenience caused by the glasses not matching the picture and being smaller than expected. We understand your disappointment and we take full responsibility for falsely representing the product. We value your trust as a customer and we would like to make things right. To address this issue, I kindly request you to contact our customer support team at [email protected]. Our dedicated team will assist you in resolving the problem and ensuring your satisfaction. Please be assured that we are committed to resolving this matter to your utmost satisfaction. Thank you for bringing this to our attention, and we look forward to assisting you further
I love my bat sunglasses. What I don't like are the constant emails from "Wherelight". Sometimes up to 4 a day - that's crazy & uncalled for.
Dear Jennifer Hilliard, Thank you for reaching out to us and bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the excessive emails you have been receiving from "Wherelight". We understand that receiving up to four emails a day can be overwhelming and frustrating. Please be assured that your feedback is important to us, and we take this matter seriously. We have immediately taken steps to address the situation and ensure that you will no longer receive an excessive number of emails from us. If you would like to completely stop receiving emails from us, we recommend unsubscribing from our mailing list. You can find the 'unsubscribe' link at the bottom of any email you have received from us. Alternatively, you can mark our emails as spam, which will automatically redirect them to your spam folder. We also understand the importance of respecting our customers' preferences. If you have any specific preferences regarding the frequency or type of emails you would like to receive from us, please let us know, and we will make the necessary adjustments to accommodate your preferences. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. If you have any further concerns or questions, please do not hesitate to contact our customer support team, and we will be more than happy to assist you. Thank you for your understanding.
I like their glasses -very cute & funky fresh.
I used the same prescription as glasses I order from other online sites, but the glasses I got from WhereLight weren't right. I couldn't see correctly with them.
Dear sara, I apologize for the inconvenience you have experienced with the glasses you received from WhereLight. We strive to provide our customers with high-quality products that meet their expectations, and it is regrettable to hear that the glasses did not meet your needs. To address this issue and ensure your satisfaction, I kindly request you to contact our dedicated customer support team at [email protected]. Our team is available to assist you and resolve any concerns you may have regarding your order. We value your feedback and will take immediate steps to rectify the situation. Once again, I apologize for any inconvenience caused, and we appreciate your understanding and cooperation. We look forward to resolving this matter for you promptly.
I’m not entirely sure I got the blue light lenses I requested
Trying to resolve an issue with your order is difficult. One pair was perfect and the other pair was like looking out of a warped fishbowl. Yet, after several back and forth emails I still cannot get another pair that is fixed or return these for a refund. The return process is not easy! Won’t recommend or purchase again.
Dear Customer, I apologize for the difficulties you have faced in resolving the issue with your order. It is disheartening to hear that one pair of glasses was perfect while the other had visual distortions. We understand your frustration, and we want to assure you that we take this matter seriously. I apologize for any inconvenience caused by the return process. We strive to make it as easy as possible for our customers to return or exchange items. We would like to investigate this matter further and find a satisfactory solution for you. Please reach out to our customer support team at [email protected] with your order details and a description of the issue. Our team will prioritize your case and work towards resolving it promptly. We value your satisfaction as a customer, and we are committed to making things right for you. Once again, I apologize for any inconvenience caused, and I appreciate your patience and understanding. Thank you for bringing this to our attention, and we look forward to assisting you in resolving this matter.
Buying experience was easy, plenty of frame options, after purchase communication is excellent, you get inform when shipping happens and get up-to-date to delivery. Unfortunately prescription was bad, I followed instructions and even added a picture. They are way way different, it looks thousand times magnified, it's ok, I like the frames a lot, great quality so I'll use them when i get my next examn with my local take them to my local oftalmologist.
Dear Leticia Aguilar, Thank you for sharing your buying experience with us. We apologize for the inconvenience caused by the incorrect prescription. We appreciate your understanding and are glad to hear that you like the frames and find them to be of great quality. To address the issue with the prescription, we recommend reaching out to our customer service team at [email protected]. They will be able to assist you further and ensure that the problem is resolved. Please provide them with the details of your order and the issue you are facing. We value your satisfaction and are committed to resolving any issues you may have. Thank you for bringing this to our attention, and we look forward to assisting you.
I loved my glasses but my favourite pair broke within a month ir two
Dear Miranda, Thank you for bringing this issue to our attention. We apologize for the inconvenience caused by the breakage of your favorite pair of glasses. We understand how frustrating this can be. Please contact our customer service team at [email protected] and provide them with the details of your order and the issue you are facing. We assure you that we will do our best to resolve the problem and provide a suitable solution. Thank you for your understanding and cooperation.
I enjoyed my glasses very much and my sunglasses. They are prescription and I can see out of them very well.Will be ordering again,good job.
Still waiting for delivery 4 weeks later! Ordering and selection were great.
Dear Lisa, Thank you for reaching out to us. We apologize for the delay in your delivery. We understand your frustration and would like to assist you in resolving this issue. Please contact our customer service team at [email protected] with your order details, and we will do our best to rectify the situation. We appreciate your patience and understanding.
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