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Health & Medical

Wherelight

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878 reviews

3.1878 reviews
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About Wherelight

Data updated
Website
www.wherelight.com
Category
Health & Medical
Location
China
Status
Unclaimed
Last 12 months
101 reviews
Replies to negative
99% (310/314)
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About this business

wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com

Written by the business, not verified by us.

Is Wherelight legit?

Wherelight (www.wherelight.com) has a 3.1 out of 5 rating on OK.one, based on 878 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available. Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.

Auto-generated from all reviews of this business. For reference only.

What people say

I ordered two pairs of glasses on…

I ordered two pairs of glasses on 2/3/24. The first pair arrived in about a week and they are working out well. The second pair has yet to come and I cannot get anyone to give me an update as to why or when I can expect them. I have followed up a few times via email asking for an update on whether or not they have shipped or when they might ship. No one has responded to my inquiry. Half of my order just seems to have fallen through the cracks and the company doesn’t seem to mind.

Reply from Wherelight2024-02-29

Dear Patricia Boggs, I'm very sorry for the inconvenience you have experienced, and we deeply apologize for this. We have taken note of your order situation and are working hard to address it. We are pleased to hear that you are satisfied with the first pair of glasses, and we apologize for the delay in delivering the second pair. I want to inform you that we have started preparing and will soon dispatch your second pair of glasses. We will ensure that it reaches you as soon as possible. If you have any other questions or need further assistance, please feel free to contact our email [email protected], and we will be dedicated to supporting you and resolving the issue. Thank you once again for your patience and understanding. We will do our utmost to ensure that your shopping experience becomes more enjoyable.

I still haven’t received my order

I still haven’t received my order, though when checking out I paid extra for faster delivery. Also, I thought I was doing a buy one, get one free deal, which was not reflected at checkout. Because I haven’t gotten yet, I was honestly starting to wonder if I’d been scammed.

Reply from Wherelight2024-02-29

Dear Rhea, We sincerely apologize for the delay in receiving your order and any confusion regarding the promotional offer you expected. We understand your concerns and want to assure you that we are here to help resolve this issue. To assist you further and address your specific order details, please contact us via email at [email protected]. Our team will investigate the situation and work towards a satisfactory resolution for you. We value your trust in our brand and apologize for any inconvenience this may have caused. Thank you for bringing this to our attention, and we appreciate your patience and understanding.

So far not great

So far not great. If I’m getting a survey I’m assuming you think I should have already received my order. I have not. It’s been 16 business days and my order has never shown up as shipped just stuck in the processing stage. I have ordered from other online glasses stores before and never had this happen. I’m used to getting fast and frequent updates while my order is processed.I will likely be requesting a refund and canceling my order if not resolved in the next few days.

Reply from Wherelight2024-02-29

Dear Tisha, I apologize for the delay in processing your order and the lack of updates provided. I understand your frustration and I assure you that we are working to resolve this issue promptly. Your order is currently being prepared for shipment and will be on its way to you shortly. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your patience and understanding.

I love the frames but am having issues…

I love the frames but am having issues with the prescription. Cannot see that well with these lenses. Waited too long to see if any adjustments could be made. Have used the same prescription with other providers and no issues with those

Reply from Wherelight2024-02-29

Dear Serena, We are truly sorry to hear about the issues you are experiencing with the prescription lenses in your glasses. Please accept our sincere apologies for any inconvenience this has caused. We understand the importance of clear vision and we want to ensure that you are completely satisfied with your purchase. To address this matter and provide you with a solution, could you please contact us at [email protected]? Our team is dedicated to assisting you and resolving any concerns you may have. Thank you for bringing this to our attention and for your patience.

Took longer than expected especially…

Took longer than expected especially for paying express shipping.

Reply from Wherelight2024-02-29

Dear Flores, We sincerely apologize for the delay in delivering your order, especially after opting for express shipping. Your satisfaction is of the utmost importance to us, and we regret any inconvenience this may have caused. I am pleased to inform you that your order has been shipped out, and the tracking information has been sent to your email address. You can track the progress of your package using the provided tracking number. If you have any further questions or require assistance, please feel free to reach out to us at [email protected]. Thank you for your understanding and patience. We appreciate your support and look forward to serving you better in the future.

Poor Quality

One paid broke almost immediately. Emailed customer service but haven’t heard back.

Reply from Wherelight2024-02-29

Dear Jyllian Smith, I am truly sorry to hear about the issue you experienced with the product you purchased. Please accept our sincere apologies for any inconvenience this may have caused. In order to assist you further and resolve this matter promptly, we kindly ask you to reach out to us via email at [email protected]. Our dedicated team will make every effort to address your concerns and provide a satisfactory solution. Thank you for bringing this to our attention, and we appreciate your understanding and cooperation.

There was a yellow tint to the glasses…

There was a yellow tint to the glasses that I did NOT ask for, I ordered progressive lens which should have meant the prescription part was only a no-line bifocal! But NO, the whole lens is the prescription!! I wasted a lot of money for something I CANNOT use!! I will not be ordering from you again!

Reply from Wherelight2024-02-29

Dear jankthrasher, I am truly sorry to hear about the issue you experienced with the product you purchased. Please accept our sincere apologies for any inconvenience this may have caused. In order to assist you further and resolve this matter promptly, we kindly ask you to reach out to us via email at [email protected]. Our dedicated team will make every effort to address your concerns and provide a satisfactory solution. Thank you for bringing this to our attention, and we appreciate your understanding and cooperation.

Shipping time was to long for me so I…

Shipping time was to long for me so I doubt I order anymore from you I'm still waiting on my order after a whole month so I'm not satisfied at all

Reply from Wherelight2024-02-29

Dear Jerri Harvey, I apologize for the extended shipping time that you experienced. I want to assure you that your order has been successfully delivered. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Your satisfaction is important to us, and we are here to help in any way we can. Thank you for your understanding.

I’m still missing parts of my order.

I’m still missing parts of my order. I am owed 5 more pairs of glasses. None of my sunglasses were shipped.

Reply from Wherelight2024-02-29

Dear Customer, We sincerely apologize for the inconvenience caused by the missing items in your order. Please accept our deepest apologies for this oversight. To assist you promptly, could you please contact us at [email protected]? Rest assured, we are committed to resolving this matter for you as quickly as possible. Thank you for your understanding and patience.

No help offered

My one pair of glasses was small but wearable but the other pair I got was not wearable and no help was offered.

Reply from Wherelight2024-02-26

Dear Customer, I am sorry to hear about the issues you encountered with your recent order. We apologize for any inconvenience caused. Please kindly reach out to us at [email protected] with your order details, and we will do our best to assist you with resolving this matter promptly. Your satisfaction is important to us, and we are here to help. Thank you for bringing this to our attention.

Not a great experience.

The only reason why I gave the review 2 stars is because the quality of the glasses (that I've received so far) is good. However, the customer service and the handling of the shipping is terrible. One thing I wish is that with multiple glasses in one order, that they get shipped at the same time. And if they aren't, that it's specified that the shipments will be separate. I wasn't aware that the glasses that I'm still waiting to receive weren't finished when my first pair were shipped. I'm just not sure the glasses are worth any future trouble.

Reply from Wherelight2024-02-26

Dear Customer, we sincerely apologize for the inconvenience you've experienced with our service and shipping handling. We appreciate your feedback and understand your concerns regarding the separate shipments of multiple glasses in one order. We strive to improve our processes to provide a better experience for our customers. Your satisfaction is our top priority, and we are committed to ensuring that your experience with us is a positive one. Thank you for bringing this matter to our attention, and we look forward to resolving it for you.

This is my fourth time ordering from…

This is my fourth time ordering from Wherelight & I have always been pleased until now!! I ordered THREE pair of glasses & only received ONE but was charged fur all three!!! I am furious!!!!

Reply from Wherelight2024-02-26

Dear valued customer, I am truly sorry to hear about the issue you encountered with your recent order. Please accept our sincerest apologies for the inconvenience caused by the missing items in your shipment. Rest assured that we are taking immediate action to rectify this situation. Our team is working diligently to ensure the remaining two pairs of glasses are sent out to you as soon as possible. If you have any further concerns or require assistance, please do not hesitate to contact us at [email protected]. We appreciate your understanding and patience as we work to resolve this matter promptly. Thank you for your continued support of Wherelight.

I only received five of the six pairs I…

I only received five of the six pairs I ordered and to this point no communication or compensation for the sixth pair. Despite me reaching out to help desk

Reply from Wherelight2024-02-23

Dear Shakeema Funchess, We have shipped the sixth pair. You can check the shipping status at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877617834

Never shipped

I got an email saying my glasses were shipped, two weeks ago. The status on the tracking hasn't changed from "pre-shipping" in those two weeks, and now I'm getting emails asking me to review products I have not received. I think I've been had.

Reply from Wherelight2024-02-22

Dear giraffemooshop, we are truly sorry to hear about the issue you are facing. We understand your concern and apologize for any inconvenience this has caused. Please contact us at [email protected] with your order information, and we will assist you in investigating and resolving this matter promptly. Rest assured, we are committed to ensuring that you receive your glasses and addressing any misunderstandings that may have occurred. Once again, we apologize for the inconvenience and thank you for your patience and understanding.

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