Great doctor and I feel like I am well…
Great doctor and I feel like I am well cared for.
About Zocdoc
Data updated- Website
- www.zocdoc.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 100% (11/11)
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About this business
Zocdoc is the beginning of a better healthcare experience for millions of patients like you. With Zocdoc, you can find doctors you love and make appointments online, instantly – no more phone calls or long wait times! But simple appointment-booking is just the start. You can also see what other patients are saying with Zocdoc reviews, stay on top of important checkups with our wellness reminders, even fill out medical forms online – just once – and use them for future appointments. And while there are many ways we work to unite modern patients and doctors, Zocdoc has just one mission: to give power to the patient. We believe there’s no better way to deliver the great healthcare experience you deserve.
Written by the business, not verified by us.Is Zocdoc legit?
Zocdoc (www.zocdoc.com) has a 4.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention how simple and efficient it is to search for local healthcare providers, verify insurance coverage, and quickly schedule appointments online. People also deeply appreciate the friendly staff, noting that medical professionals are extremely knowledgeable, highly attentive, and create a welcoming, comfortable environment during visits. Though some customers experienced minor technical glitches with online forms, encountered search filters failing to display correct specialists, or received unhelpful customer support. Other reviewers noted that certain automated messaging loops were frustratingly repetitive and ultimately failed to adequately resolve their concerns.
Auto-generated from all reviews of this business. For reference only.What people say
Every thing was on target
Easy process from beginning to end of…
Easy process from beginning to end of appointment.
Everything organized
Everything organized, and had a great experience with Dr. Lin
Very good service
Easy to use.
Wonderful experience
Wonderful experience. Easy, got right in
The best dentist you would go to no pain no issue very friendly staff
Best place to go if you have any issues with your teeth very friendly staff and the doctor
Cleanliness and communication
My experience at Zona is always great!
My experience at Zona is always great!. Dr. Chukwuka Okafor is amazing and the staff is very friendly.
Respectful
Respectful, thorough, caring, gave me additional information and took her time to discuss any questions and concerns
Great service
what I love about Zocdoc is how easy the make the process of searching for a provider.…
what I love about Zocdoc is how convenient and easy is to find a provider. Zocdoc provides information about the doctor, availability and and rating.
It was quick and easy to find a doctor…
It was quick and easy to find a doctor that was available for the date that I needed. It was clear when the doctors were available and very simple to make an appointment through the website. The doctor's office was quick to email me to confirm the appointment and send out paperwork to be filled out. I do wish there were doctors closer to my area as most of the doctors were 20-30 minute drive.
BEST PLACE EVER
I GOOGLED THEM AND I HAD AN APPT THE SAME DAY
Taken in for my appointment on time
Taken in for my appointment on time, Doctor ,and aide were nice.
The doctor had no record of appointment -- call the doctor directly don't rely on Zocdoc
The doctor that Zocdoc supposedly made an apopintment for me and confirmed through numerous messages di not have a record or know of the appointment. It wasted 1 1/2 hours of my time. Better to call a doctor directly than rely on this service (or lack really).
Reply from Zocdoc2026-06-19
Dear Ryland, we are truly sorry to hear about your experience. Zocdoc’s core mission is to improve the healthcare experience, and we sincerely regret that you arrived for an appointment the office did not have on record. We understand how frustrating it is to have your time wasted, and we would like to investigate this matter further. Please reach out to us at [email protected] or call (855) 962-3621 with the provider's name and your appointment date so our team can look into what happened and follow up with the office directly. Best, Team Zocdoc
Zocdoc is terrible and I’m sure the…
Clinicians running small practices - beware of this company! They charge providers ridiculous amounts of money to be listed on their platform so the only people on Zocdoc aren’t necessarily good providers - but people who can afford to pay to be on their platform. I’m seeing a lot of zocdoc commercials on tv lately and it’s a bummer because my experience with them as a provider was so disappointing and felt so exploitative. If you run a small healthcare practice DO NOT use this company. They will charge you even when clients no-show or cancel without any flexibility or compromise - I believe their rate is around $70 per “referral.” As a provider I have found this company to be very unsupportive and inflexible.
Reply from Zocdoc2026-06-17
Hi Chelsea, thank you for sharing your feedback. I am sorry to hear that your experience with Zocdoc has been frustrating. At Zocdoc, our core mission is to connect patients with care, and our platform is designed to help practices grow by surfacing profiles to patients actively searching for providers. Please know that every review on our platform is from a verified patient who booked their appointment through us, regardless of the rating. We take your concerns about our provider selection and listing model very seriously. If you would be open to discussing your experience further so we can better understand your perspective, please reach out to our team directly at [email protected].
Zocdoc? Unethical, prolly Illegal.
Zocdoc covers for unscrupulous providers, and they abound. I’ve had several providers with advanced credentials and many availabilities call me and before I can say anything, they say there are no such providers available. They offer providers with lesser credentials instead. Zocdoc responded to my ensuing complaint with flowery, sympathetic messages, saying 1).They would investigate (but never tell me the outcome or related consequences); and 2) They would connect me with a list of providers, if I gave some info. THE PROBLEM WAS, THOSE MESSAGES RAN IN LOOPS THAT DID NOT END. In other words, they were talking ZERO ACTION—and had no plans to. I think the strategy is to tire you out, or infuriate you to the point of saying something out of bounds (which I’d never do), so they could rule out service. It’s unethical. And I’m guessing, it’s illegal.
Reply from Zocdoc2026-06-17
Hi Elaine, thank you for sharing your experience. I am truly sorry to hear that our service fell short of expectations; the behavior you described regarding provider availability and our follow-up process does not reflect the standard we strive to maintain. We take these concerns very seriously and would appreciate the opportunity to investigate this further. If you are open to it, please contact our dedicated support team at 855-962-3621 so we can review your previous interactions and ensure we provide the assistance you deserve.
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