Zoho offers a suite of online web applications geared towards increasing your productivity and offering easy collaboration. Zoho's online office tools include a word processor, spreadsheet application, presentation tool, hosted wiki, notebook, CRM etc
Is Zoho legit?
Zoho (www.zoho.com) has a 3.7 out of 5 rating on OK.one, based on 180 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 29% give 1 star; The business has replied to 21% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many consumers find the platform incredibly easy to use and effective for centralized social media management and scheduling posts across multiple platforms. People appreciate that the system is powerful and allows for streamlined workflows, which significantly eases the workload for businesses.
However, some customers also noted significant issues with receiving timely support, mentioning long waits or unresolved problems after multiple contacts. A few other people also felt that certain functional aspects of the software are difficult to navigate, and in some instances, billing issues occurred unexpectedly.
Auto-generated from all reviews of this business. For reference only.
Zoho Social has been an essential tool for managing social media for our agency clients. The scheduling features, best time to post suggestions, and the unified inbox make it incredibly efficient to handle multiple brand accounts from one place. The integration with Zoho CRM means we can track social leads directly in our pipeline — something no other tool offers at this price point. The content calendar view is clean and intuitive. Highly recommend it for digital marketing agencies managing multiple clients.
Absolutely horrible experience. Before the trial was completed I asked zoho to cancel any up coming payments, I sent this twice via email. I had to do this because they make it impossible for you to cancel on your own. I wake up this morning to ane email stating they charged my account. I do NOT recommend this company.
The Contacts tool is terrible. We're using the Workspace and Email specifically. As the Email system depends heavily on the Contacts tool, without a solid contact management system, the entire email is solution is rendered almost useless. We had to submit 3 support tickets and respond to 6+ emails just to find out how to edit a person's Contact Category (a Label in Gmail). While the basic functions work well, they just haven't spent enough time rounding out the product functionality. Many things that should be easy are very difficult and clunky. Example: Importing Contacts, Categories, Consolidated Inbox
I would not recommend Zoho Books to anyone who values timely technical support.
On numerous occasions, I have encountered issues with the software and tried calling the support line for assistance. Unfortunately, nobody ever answers the phone. Instead, customers are required to leave a voicemail and wait for a callback.
This is simply not acceptable when you're running a business. Imagine standing in front of a customer, facing a technical issue that prevents you from completing a transaction or accessing important information, and being unable to get immediate support.
I cannot be the only customer experiencing this problem. For a business-critical accounting platform, reliable and accessible support should be a priority. Based on my experience, the support line is ineffective and has left me feeling frustrated and unsupported when I needed help the most.
Reply from Zoho2026-06-17
Hello Prakash!
Greetings from Zoho!
I am sorry to hear about your experience. Our team recently connected with you on a call and addressed your queries and the reported issue. During the discussion, our team also checked the concern regarding voicemail messages and found that the calls had been placed to a number not associated with the official Zoho Books support helpline.
We've shared the correct Zoho Books support contact details and requested that future support requests be directed through the official channels. If you need any further assistance, please don't hesitate to reach out. We'll be happy to help.
Warm Regards,
Vedha
Customer Success
Very bad. They mentioned that in STD you get purchases, assuming this includes POs, no such luck, you need to pay double to create pruchse ordrs, so, others such as Sage and Quickbooks are actually much cheaper. Hidden costs are frustrating. when contacting their customer service, the guys cannot give answers, they can only tel you were to go do research on your question. this company is a joke.
Reply from Zoho2026-06-22
Hello Dylan!
We regret that your experience with Zoho Books did not meet your expectations. We understand how frustrating it can be when a feature you need is not available in your current plan.
We strive to be transparent about both our pricing and feature availability. Our editions are designed to support businesses at different stages of growth and operational complexity. As a result, certain capabilities are included in specific plans based on the level of functionality and business scenarios they are intended to address. To help users make informed decisions, our website clearly outlines the features included in each plan.
As indicated on our pricing comparison page, the Purchase Orders feature is available in the Professional plan and above: https://www.zoho.com/us/books/pricing/
The intention behind sharing the documentation on the chat conversation was to help you review the available editions and compare their features, pricing, and capabilities so you can determine which plan best aligns with your business requirements. If you're considering an edition higher than Professional, the comparison page can serve as a useful reference during the evaluation process.
We are here to assist you if you have any other queries.
Warm Regards,
Vedha
Customer Success
Zoho Social has helped my manage all our different socials in one place making scheduling posts, analytics and more so much easier! The support team were amazing in helping get the account set up and the price isn't too bad either!
Just really budget with terrible customer support. We. Iced from Xero and CIN 7 to Zoho and took us a year to migrate and it’s the worst move I ever did. Books and inventory are just so badly built, and so hard to use. We are now going to migrate back, probably a 200k mistake.
Reply from Zoho2026-06-12
Hello Jamie!
I am sorry to hear that your experience has been disappointing. Migrating business systems is a significant investment of time and effort, and I understand your frustration.
I tried to locate your account based on the information available in your profile but were unable to find any matching details. I'd like to understand more about the challenges you faced with both the product and support experience.
Please share your registered email address or contact details, or email us at [email protected]. I'll check the details with the concerned team and assist you further. Your feedback will also help us better understand your experience and identify opportunities to share with our teams to further improve the user experience.
Warm Regards,
Vedha
Customer Success
Zoho is the worst jumble of software i have encountered in my 40 years in business. Literally nothing works properly. None of the so called integrated apps are connected to each other. Zoho telephony - doesnt work on most mobile phones. Nothing is automated, you have to build everything yourself. ZIA - the laughable AI - is hopeless. It looks terrible, performs even worse, and zoho simply don't care. There are no circumstances under which you should choose zoho for anything.
Being a paid user and sending a few outgoing promo emails resulted in an instant block with no possibility of rolling back. Their customer service is full of shit. Avoid like a plague.
Their customer service is a bot telling you constantly that they will get in touch with you in the next 24 hrs. Got tired of their practices - switching over to the next provider.
Reply from Zoho2026-06-09
Hello Matej,
Greetings from Zoho!
I sincerely apologize for any inconvenience caused. Based on your name, I was able to identify a support request submitted on 25 May. Regarding that request, our team contacted you via email and requested your contact number along with your preferred time slots so that we could get in touch with you.
If you are referring to a different request, please share additional details, including the website URL through which you submitted the request. If is the same request, add your contact details. You may send this information to [email protected] so that I can check what exactly went wrong, and inform respective team to get in touch with you.
Warm Regards,
Vedha
Customer Success
Reliable Business Platform With Excellent Value and Integration
We have been using Zoho for our business operations and have had a very positive experience. The platform offers a wide range of integrated applications that help manage sales, customer relationships, email, accounting, and day-to-day business processes efficiently.
What stands out is the continuous improvement in their products and the value they provide compared to many alternatives in the market. Their solutions are flexible, scalable, and suitable for growing businesses.
The support team is responsive, and the ecosystem allows us to keep most of our business functions under one roof, which saves time and improves productivity.
Overall, Zoho has been a reliable technology partner for our business, and we would confidently recommend it to other companies looking for a comprehensive business management platform.
We have been with Zoho for 7 years. The support has gone from bad to worse over the years. We have had to shut down our business operations for three days because they disabled apps we already paid for and they 'do not know how to enable them and can't help because they don't work on weekends.' Our customers are not able to sign up for our services, we can't charge customers and cannot use any internal operations tools.
I highly recommend NOT using this company.
-----------------------------------------------------------
It's been a week and still no resolution. We continue to face significant financial losses due to this.
Reply from Zoho2026-06-11
Hello there!
I am truly sorry to hear about your experience. Our support teams operate during business hours and are unavailable on weekends. While this may have contributed to a delay in assistance, I understand how critical such issues can be for your business.
I checked the details shared with us but were unable to locate any support request associated with them. If possible, please forward your email conversation with our support to [email protected] along with the link of this Trustpilot review. I'll have the concerned team review the matter and assist you further. This also helps to share feedback with the internal teams to prevent similar incidents in future.
We value your long-standing association with Zoho and appreciate the opportunity to look into this for you.
Warm Regards,
Vedha
Customer Success
Best App to Schedule your post and One place to Monitor Multiple Channels
Actually if you are a content creator and need to schedule all your post and monitor all in one place, this is the best app. very user friendly, much recommended
HubSpot
Pipedrive
Odoo
Salesforce
monday.com
Proton Mail
HighLevel
Hostinger