Zoho offers a suite of online web applications geared towards increasing your productivity and offering easy collaboration. Zoho's online office tools include a word processor, spreadsheet application, presentation tool, hosted wiki, notebook, CRM etc
Is Zoho legit?
Zoho (www.zoho.com) has a 3.7 out of 5 rating on OK.one, based on 180 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 29% give 1 star; The business has replied to 21% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many consumers find the platform incredibly easy to use and effective for centralized social media management and scheduling posts across multiple platforms. People appreciate that the system is powerful and allows for streamlined workflows, which significantly eases the workload for businesses.
However, some customers also noted significant issues with receiving timely support, mentioning long waits or unresolved problems after multiple contacts. A few other people also felt that certain functional aspects of the software are difficult to navigate, and in some instances, billing issues occurred unexpectedly.
Auto-generated from all reviews of this business. For reference only.
The scheduling tool that actually fits into a realtor-mom's life
I manage showings, client calls, and a baby with strong opinions about nap schedules. Posting consistently felt impossible — until Zoho Social. I batch my content whenever I have 20 free minutes, schedule it all out, and my feed stays active even on the craziest days. Clean interface, easy to use, actually built for busy people. If you're a realtor, a working mom, or anyone trying to show up online without burning out — this is the tool. 10/10.
— Nina Iakshimbetova, Realtor · Bay Area, CA
Again, I can't get into zoho mail via login - I get a message saying accept push notification. I don't get an notification despite enabling them in the app's settings. Zoho's help is virtually (Ha!) non-existent and whatever they say is useless and meaningless. Do not go near this company.
Reply from Zoho2026-06-11
Hello David!
I'm sorry to hear that you've been locked out of your email account. I'd like to help get this resolved as quickly as possible.
With the email address and contact number shared, I was unable to locate any existing support requests or account details. However, with your name there is a request that exists and our team sent you a reply for the same. If not, Please send an email to [email protected] and CC [email protected], along with a screenshot of the error and any relevant details.
Once you've done that, I'll personally follow up with the concerned team and help expedite the request from my end.
With Regards,
Vedha
Customer Success
Completely useless customer service - passing me from person to person - no help - no call backs - the problem I've experienced should be fixable with in 10 minutes - I've been on the phone for hours, they asked me to download software onto my computer to give them control and screen recording abilities (but I had to confirm zoho isn't responsible for 3rd party misues) so invasive - and the problem is persisting, no technician was present while screen recording all my personal information- I JUST WANT TO MIGRATE MY MAIL!
Absolutely terrible called the customer service and got voicemail 5 times in a row. Chat is no help whatsoever terrible software and terrible customer service
Reply from Zoho2026-06-12
Hello Andrew!
Greetings from Zoho!
I'm sorry to hear about your experience. I hope the call with our team today was helpful in addressing your concerns.
I’d also like to apologize for the delay when you initially connected with us. At that time, our agents were engaged in other scheduled calls, but our team did their best to assist you through the chat conversation which you already got connected to. I hope today's discussion helped clarify and address your concerns.
Thank you for your patience and understanding. We're here if you need any further assistance.
Warm Regards,
Vedha
Customer Success
Zoho social is very easy to use, works great and does more than just post to the major platforms. It goes to all the ones we need.
The approval mechanism works great so we can spread the workload out across the team.
Zoho Social has been an excellent tool for managing multiple social media accounts from a single dashboard. The platform makes content scheduling, publishing, and engagement tracking simple and efficient. I particularly appreciate the intuitive interface, content calendar, and analytics features, which help me monitor performance and make informed marketing decisions.
The all-in-one dashboard saves significant time by allowing me to manage different social channels without switching between platforms. The reporting and analytics tools provide valuable insights into audience engagement and content performance, helping me improve my social media strategy.
While I would like to see even more advanced analytics, customizable reports, and additional third-party integrations in the future, my overall experience has been very positive. Zoho Social is reliable, user-friendly, and a valuable solution for businesses and marketers looking to streamline their social media management.
We have almost 50 accounts and been with service for almost 4 years. They used to be good but good luck getting support. When you do its thru either an email or a call from some person with very poor English or they fix a problem other than the one you call about. If it’s critical, then you’re likely get a response within 2-3 days (70% of the time you don’t get a response).
They have paid support which has a ticket system, but again, English as a second language and slow response times. Customers get absolute garbage using their FAQs to solve problems because it’s actually the back end on their server or shoddy programming to achieve control of your account. You get more help from other Zoho customers/victims in a timely manner vs they’re in house support. Hilarious that there’s always a human being on the Sales desk but never one on tech help, always leave a message that may get answered on some kind of lottery feels like.
Looking to move to some other platform. Every year at renewal we got discounts for all the complaints but we’ve reached a point where even if the service was free, we can’t rely on the service any longer.
Very bad company, i made account then went to email to activate, it got activated then tried logging in and it keeps saying not active, have email this company several times just simply to log into an account which in itself has turned out to be a hassle just thinking how worse it is is you end up purchasing something from them, awful and dreadful company with no communication, slow and no response after several emails. stay away.
Zoho customer care service has been extremely disappointing.
Zoho customer care service has been extremely disappointing. I’ve sent emails and messages, and now I’ve been on a call for over an hour with no response. The same thing happened yesterday as well.
Never with Zoho
Billing system is broken and they cut my service — I'm trying to pay and they won't let me
I have been a paying Zoho customer and rely on the platform for critical business automations. Since May 6, 2026, I have been trying to renew my subscription, and Zoho's own billing system refuses to process the payment.
My credit card is valid, has available limit, is enabled for international transactions, and works flawlessly on every other service I use. The issue is entirely on Zoho's side. The system rejects the payment with no clear error, no diagnostic information, and — most importantly — no functional alternative payment method is offered. No invoice, no bank transfer option, no PIX, no direct payment link. Nothing.
I have opened multiple support tickets, reached out via chat and email, and been bounced between departments. To this day, no real resolution has been provided.
While I sit waiting, my credits were consumed, my services were suspended, and my business operations were severely impacted:
Team forced to stop work that depended on Zoho workflows
Critical automations for sales and customer service interrupted
Lost leads and unanswered customers
Direct, measurable financial damage growing every day
The most absurd part: I am actively trying to pay. There is no delinquency, no refusal, no lack of funds. The vendor is the one blocking the customer from paying — and then suspends the service as if the customer were at fault. This is a textbook failure of service delivery and, under Brazilian law, qualifies as breach of contract.
I have already issued a formal extrajudicial notice and filed complaints with the Brazilian consumer protection authorities (Senacon and PROCON). I am posting this review so other B2B customers evaluating Zoho understand the real risk: if their billing system fails — and it does — your operation will be held hostage while their support runs in circles.
For a company that sells itself as a reliable business platform, this is unacceptable. I would strongly advise other prospective customers to evaluate the operational risk before committing critical workflows to Zoho.
Reply from Zoho2026-06-04
Hello Fabio! Thank you for your patience while we worked through this issue. We understand the impact it had on your business operations, and we sincerely apologize for the frustration and disruption caused.
Following a detailed investigation, our teams identified the root cause as an issue related to Writer credit consumption behaviour, which had a downstream impact on the renewal process and associated service usage. Since the resolution required code-level changes, it took additional time to identify fully, validate, and implement the fix.
We're glad to confirm that the necessary changes have now been completed and the issue has been resolved. We appreciate the time and effort you invested in reporting the issue and working with our teams throughout the investigation. I hope now everything is working as you expected.
If you need any further assistance, please don't hesitate to reach out to us on [email protected], we're here to help.
Warm Regards,
Vedha
Customer Success
most un user friendly platform. Everything you need access to is on a completley different zoho website. for instance why is my domain not accessible from my domain email and i got to go digging in google search to find a different url. If you want to save your sanity avoid them
Zoho is the best social media automation tool I've used. I love the fact that it also gives me insights on how each of my posts are doing in real-time. Kudos!
The customer support is also excellent.
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