Zoho offers a suite of online web applications geared towards increasing your productivity and offering easy collaboration. Zoho's online office tools include a word processor, spreadsheet application, presentation tool, hosted wiki, notebook, CRM etc
Is Zoho legit?
Zoho (www.zoho.com) has a 3.7 out of 5 rating on OK.one, based on 180 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 29% give 1 star; The business has replied to 21% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many consumers find the platform incredibly easy to use and effective for centralized social media management and scheduling posts across multiple platforms. People appreciate that the system is powerful and allows for streamlined workflows, which significantly eases the workload for businesses.
However, some customers also noted significant issues with receiving timely support, mentioning long waits or unresolved problems after multiple contacts. A few other people also felt that certain functional aspects of the software are difficult to navigate, and in some instances, billing issues occurred unexpectedly.
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I was so excited to use Zoho, but soon realized after services Shock
I was so excited to use Zoho after comparing products etc. Then made payments for two different subscriptions (Companies) of which one was allocated but not the other. We now started using the software BOOKS and no-one gets back to you from South Africa, Corporate etc. Very disappointed.
Reply from Zoho2026-06-26
Hello Johnny!
Greetings from Zoho!
I’m sorry to hear about your experience and understand how disappointing this must have been.
Our team sent you an email about an hour ago with the details of the three payment attempts and their respective statuses. Kindly take a look and reply to the same email if you have any questions or if anything remains unclear. We'll continue working with you to resolve any outstanding payment or subscription concerns and ensure you receive the necessary assistance.
Warm Regards,
Vedha
Customer Success
I've worked with many large corporations. Not many of them can display heart. When someone asks me about Zoho as a consultant, I tell them "Zoho listens", and that is very rare. When was the last time a company answered its phone for you? When was the last time you had a deep and intellectual conversation with someone from a major corporation? I do this every time I speak to my friends inside Zoho.
Zoho is affordable and generally worked well, with good guidance on setting up features etc.
The problem I have had is that after outbound mail was blocked for reasons unknown, I have been chasing a support response for a couple of weeks to no avail. Every time I speak to chat they promise they have escalated my request and that I'll receive a response within 24 hours. Every time they don't respond and I have to chase.
I can't accept this timescale for business critical email so will need to move providers.
Zoho's pricing is pure smoke and mirrors! Predatory billing and disastrous support
The software has potential, but their customer service and billing practices are an absolute nightmare. As a business owner, I have been living through a continuous nightmare with their support team.
Not only are they incapable of handling simple requests, but their system generated duplicate billing on the exact same day for Zoho One, Workplace, CRM, and Books simultaneously. To make matters worse, they blocked my professional email twice. I was forced to migrate my email back to Gmail in a rush because I was locked out and they completely failed to respond. For every single issue, I have to deal with at least 3 different agents and repeat the same story to all 3. They integrate their apps, but their internal support teams don't talk to each other at all.
Right now, I am paying for CRM in duplicate, Zoho Books in duplicate, and Workplace in duplicate, and nobody wants to fix it. This level of team incompetence is unheard of. With every single intervention, they solve one problem only to create another. App integration sounds great on paper, but with Zoho, you are mortgaging your entire business. Getting multiple apps for a low price is just a huge trap to get you caught in their net and leave you stranded. The worst part? I am actually paying extra for their support service... Imagine the disaster if you don't pay for it!
I am paying over $300 monthly for a suite of apps that I use at less than 5%, and there is zero flexibility. Zoho One is a massive trap. I did not want to leave public reviews originally, but their sheer arrogance is what pushed me to write this, and I will not stop here because they scammed me. I lost $150 on Zoho Sign API because of a total lack of support, and they refuse to refund a $100 balance on Zoho Voice despite their official refund policy.
I was initially with Google. Leaving Google for Zoho was a major decision. But after almost 8 months of use, I am moving back to Google, which is far more reliable and highly responsive to customer complaints. Zoho has caused my business a massive waste of time and money. Avoid this company at all costs!
A Complete Business Operating System for Growing Companies
've been using Zoho across multiple businesses, and it has become an integral part of our daily operations. From CRM and Desk to Projects, Books, Campaigns, and Analytics, the platform offers a comprehensive suite of tools that work seamlessly together.
What stands out most is the flexibility, affordability, and continuous innovation. Zoho allows us to manage sales, customer support, project tracking, marketing automation, and business reporting from a single ecosystem.
The support team has been responsive whenever required, and the regular feature updates demonstrate Zoho's commitment to improving the user experience.
For organizations looking to streamline operations, improve collaboration, and scale efficiently without the high costs associated with other enterprise platforms, Zoho is an excellent choice.
Highly recommended for startups, SMEs, and growing enterprises.
We're from WeGrow-IT Technologies Pvt Ltd, Bangalore. We've purchased ZOHO One recently, there is no proper coordination post sales. We've raised 3 tickets till now and nothing has been resolved yet. 04469656060 is simply a waste. Nobody answers.
wanted to cancel my subscription, and refund because i never used the email, cant figure out how to cancel it, emailed the company, no response. So if you read this review, i will remove it if you help sort out my issue.
I had a great experience the Zoho 14 day trial, everything was seamless, even when I was hooked, I reached out to customer service and the response time was swift, knowledgeable response and it resolved my issues.
So Frustrating!! 1 week after paying for the service I am still unable to login!! They say I have to send a screenshot of an email I have received from them that includes both my email and their noreply email. It is impossible from me to hold down the sender dropdown arrow on the email whilst simultaneously opening the snapshot app because the sender dropdown disappears the moment I remove my finger. Ironically their tagline is Zoho cares!! lol, They do not respond for days after each email, and when they do they still dont help!! Arrrgh. I wish I had never tried them. I ended up deleting my account and losing my 12 month unused subscription because they were trying to charge me twice when I finally got access to my account.It wasn't worth the aggravation
Scam and data theft.
They keep sending me emails on different adresses while I NEVER signed up for this cr4p.
Reply from Zoho2026-06-18
Hello Joe!
I apologize for any inconvenience this may have caused.
Our records indicate that your email address was used to initiate a sign-up for Zoho Books. As part of the registration process, a verification OTP is sent to the email address provided, and the account cannot be activated unless that OTP is verified. Please check whether you or someone with access to your email address attempted to sign up for the service.
Since the sign-up process had been initiated, our team shared introductory information about Zoho Books to help new users get started with the application.
That said, based on your previous responses, we have made the necessary updates to our records, and you will no longer receive emails related to this service. We apologize for any confusion caused and appreciate your understanding.
Warm Regards,
Vedha
Customer Success
I love Zoho social. It is easy to use and allows me to have a centralized location to monitor and post across all of my socials. I recommend Zoho products to all of my friends & clients.
It is very unfortunate that we encountered issues with our recent purchase. We intended to secure our own URL and proceeded to purchase it from Soho. We have received the invoice, and the funds have been deducted from our bank account. However, after two days, we experienced difficulties configuring our email. Upon reaching out to Soho support, a representative informed us that we need to make an additional purchase, despite the URL still appearing available. This situation is quite disappointing, as it seems we are being asked to pay twice for the same service. We are very disheartened by this experience.
Excellent service, they make you pay the right price for exactly what you need. The management of the accounts is quite easy and there are a lot of functionalities to manage automatically your emails.
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