Looking for a specific item? Use our robust search tool to find it by name or keyword, or use our handy filters to narrow down our full assortment. You can also check out our whole selection of electrical supplies along with other tools or supplies to ensure you have all you need to tackle the job, especially if you're taking on a DIY project for the first time.Plus, when you shop at Zoro, you'll always enjoy competitive prices on tons of great brands you know and trust. We make the shopping experience as fast and seamless as possible with free shipping on orders over $50 for registered users, Net 30 payment terms for qualifying customers, and an unparalleled customer service experience.With over 12 million products, we are constantly adding to our assortment to get you what you need, fast.
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Is Zoro legit?
Zoro (zoro.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently mention that packages arrive extremely quickly, often within a couple of days, and always feature very competitive prices alongside helpful discounts. People truly love the broad selection of specialized items and find the online store very simple to navigate for placing daily purchases without any hassle.
However, some people mentioned receiving incorrect quantities or completely wrong products compared to what was clearly displayed on their purchase receipts. A few reviewers also experienced unexpected billing mistakes, duplicate charges, and rather frustrating delays when attempting to process returns and resolve delivery problems.
Auto-generated from all reviews of this business. For reference only.
Dear Zoro,
I was happy with your customer service and quick delivery, but the product is way off from what is described, and did not resolve the issue it was needed for. Let me explain . For product # G3426796 ( Grating Clip), This clip is specifically designed for use with Fiberglass Molded Grating. Your spec sheet has some clear images , especially of the product in360 degrees format. The underside has a specific 1’ 1/16” diameter
“gimbal” base with flat sides, specifically designed to fit into the square cavity of the fiberglass grating, and prevent movement and slippage, once it is properly fastened down . Your product although specifically imaged that way, does not arrive that way, and does not perform that way. It has a round base, on the high side is 1” in diameter, and the low side, 3/4” . Nothing like your 360 degree image, and doesn’t help to hold the grating down properly. I have used approx. 15 of them, because I needed something to hold the grating down for wind and safety, however, I need to find what you are illustrating, not what was delivered. I took pictures that I can send along to explain more fully, but I’m dissatisfied with the product. Mark - 201-774-7804.
Reply from Zoro2026-07-21
Dear Mark,
Thank you for taking the time to share your feedback. We're sorry to hear about the issues with your order and would like to make it right.
When you have time, please email us at [email protected] or call (855) 289-9676. We'll do everything we can to correct the issue and get you back to work.
Best,
Zoro Customer Service
Finding the right product was easy, as was making the purchase. Zoro delivered the item ordered just a few days after the order was placed. It was a good value purchase.
Reply from Zoro2026-07-21
Dear Joel,
Thank you for your great review.
At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.
If you need any further help, don't hesitate to reach out.
Regards,
Zoro Customer Service
I needed plumbing press tool battery and site said by Monday. I needed it by then and was afraid it would be later than that with the free ground shipping option. But received next day on Saturday, very happy
Reply from Zoro2026-07-21
Dear Kenneth,
Thank you for your kind and thorough review. We're always working to make our shopping experience better for our customers, and we're glad you had a great experience.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Customer Service
The most awesomest company to order from! Easy ordering and the fastest delivery ever! You'll be hearing from me again!
Reply from Zoro2026-07-21
Dear Judy,
Thank you for taking the time to leave us a kind review.
We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.
Warmly,
Zoro Customer Service
Dear Michael,
Thanks for your feedback. We're sorry to hear that your experience fell short of expectations.
We'd like to discuss your experience so we can better handle this issue in the future. When you're able, please email us at [email protected] or call (855) 289-9676.
Thanks,
Zoro Customer Service
This company likes to play games and needs to grow up and start acting like a professional business. We are commercial buyers and use Zoro several several times a month. Regular good customers. Today, again, I am in the middle of working an order and they stop me to play verification games while I am working. Seriously? A customer is in the middle of buying from you, already signed in, and you're going to pull garbage like that? No thanks. Everything we buy from Zoro we can buy elsewhere. The 10% off means nothing to us when we aa regular customer gets treated like this. Mr. CEO, you really need to fix this. This is NOT the first time this has happened. We are professions-perhaps you should become one too.
Reply from Zoro2026-07-21
Dear Rob,
We understand that your recent experience with our site was not up to our usual standards, and we'd like to work with you to make things right.
When you're able, please email us at [email protected] or call (855) 289-9676 and we'll be happy to help.
Warmly,
Zoro Customer Service
Every piece was in great shape when I received it. And exactly as I needed it. I only wish they had the 14 5/8" W x 18 1/2 D x 8" H drawer. The only one left to replace.
Reply from Zoro2026-07-21
Dear Barbara,
Thank you for taking the time to leave us a kind review.
We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.
Warmly,
Zoro Customer Service
Placing the order was very difficult but I finally made it Thursdaty night. Could not believe it when I received a text stating that the part (G1151166) would be delivered on Saturday. Installation was a breeze with good instructions!
A happy customer,
John Toney
9
Reply from Zoro2026-07-21
Dear John,
Thank you for giving us a kind review.
We aim to go above and beyond for our customers whenever we can. Should you need any further assistance, don't hesitate to reach out.
Thanks,
Zoro Customer Service
Box came secured with one piece of scotch tape, whole thing was open, unsecured, the worst packing I have ever seen outside China. Will not order from again even though nothing fell out.
Reply from Zoro2026-07-21
Dear Stephen,
Thank you for taking the time to share your feedback. We understand that your recent experience fell short of expectations.
We'd like to discuss your experience so we can help fix the issue. When you're able, please email us at [email protected] or call (855) 289-9676.
Best,
Zoro Customer Service
Box was torn open and over half of product was missing. Called customer service and they were great.
Reply from Zoro2026-07-21
Dear Charles,
We're sorry to hear you've had a negative experience, and we understand your frustration.
We'd like to get to the root of the issues you're experiencing so we can resolve them. When you're able, please email us at [email protected] or call (855) 289-9676.
All the Best,
Zoro Customer Service
Items arrived sooner than expected first of all and so far everything looks good. Will know more after church on Sunday, thanks
Reply from Zoro2026-07-21
Dear Fred,
Thanks for this great feedback! We're glad to hear that you had a good shopping experience with our site and hope to hear from you again.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Customer Service
Hi there,
Thank you for taking the time to leave us a kind review.
We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.
Warmly,
Zoro Customer Service
Had a slight issue with an item and it was dealt with quickly and professionally.
Reply from Zoro2026-07-10
Dear Todd,
Thank you for giving us a kind review.
We aim to go above and beyond for our customers whenever we can. Should you need any further assistance, don't hesitate to reach out.
Thanks,
Zoro Customer Service
This was my first time ordering from Zoro and am beyond pleased with my experience. First, I had a question about my online order so I called in and got great help. Janika was knowledgably and was able to answer all my questions. Next, I received my order the very next day. It was exactly what I ordered and the part fit as I was told it would. I would highly recommend Zoro.
Reply from Zoro2026-07-10
Dear Gil,
Thank you for your kind and thorough review. We're always working to make our shopping experience better for our customers, and we're glad you had a great experience.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Customer Service
Dear Geoff,
Thank you for your great review.
At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.
If you need any further help, don't hesitate to reach out.
Regards,
Zoro Customer Service
I chose Danby to replace my 21 year old compact fridge that is outside (in Arizona) as part of my bbq island. The original was a Danby and to get that many years in this heat proved to me I needed another. I found what I wanted on Zoro.com and could get it quicker than elsewhere. The ordering process was simple, the delivery was quick, and it's now installed and running nice and cold.
Reply from Zoro2026-07-10
Dear Dawn,
Thank you for your kind and thorough review. We're always working to make our shopping experience better for our customers, and we're glad you had a great experience.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Customer Service
Free delivery at my spending level. Faster delivery than Amazon for this particular item. Better price than Amazon because of a 1st-time user discount and Rakuten.
Reply from Zoro2026-07-10
Dear Bob,
Thanks for this great feedback! We're glad to hear that you had a good shopping experience with our site and hope to hear from you again.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Customer Service
I received my package less than 24 hours after ordering it. It was a heavy package also. I was pleasantly surprised how fast it arrived. Very happy with the product also. Way to go Zoro.
Reply from Zoro2026-07-10
Hi there,
Thank you for giving us a kind review.
We aim to go above and beyond for our customers whenever we can. Should you need any further assistance, don't hesitate to reach out.
Thanks,
Zoro Customer Service
When you order from Zoro you package arrives quick.
Reply from Zoro2026-07-10
Dear Neil,
Thank you for your great review.
At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.
If you need any further help, don't hesitate to reach out.
Regards,
Zoro Customer Service
Dear Gary,
Thanks for this great feedback! We're glad to hear that you had a good shopping experience with our site and hope to hear from you again.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Customer Service
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