Looking for a specific item? Use our robust search tool to find it by name or keyword, or use our handy filters to narrow down our full assortment. You can also check out our whole selection of electrical supplies along with other tools or supplies to ensure you have all you need to tackle the job, especially if you're taking on a DIY project for the first time.Plus, when you shop at Zoro, you'll always enjoy competitive prices on tons of great brands you know and trust. We make the shopping experience as fast and seamless as possible with free shipping on orders over $50 for registered users, Net 30 payment terms for qualifying customers, and an unparalleled customer service experience.With over 12 million products, we are constantly adding to our assortment to get you what you need, fast.
Written by the business, not verified by us.
Is Zoro legit?
Zoro (zoro.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently mention that packages arrive extremely quickly, often within a couple of days, and always feature very competitive prices alongside helpful discounts. People truly love the broad selection of specialized items and find the online store very simple to navigate for placing daily purchases without any hassle.
However, some people mentioned receiving incorrect quantities or completely wrong products compared to what was clearly displayed on their purchase receipts. A few reviewers also experienced unexpected billing mistakes, duplicate charges, and rather frustrating delays when attempting to process returns and resolve delivery problems.
Auto-generated from all reviews of this business. For reference only.
Zoro does not refund shipping fee even when defective material is sent
Great shipping time, but damaged part was shipped. Zoro does not refund shipping fees even on damaged parts. Stay away from these guys!
Reply from Zoro2026-06-25
Hi there,
Thank you for taking the time to share your feedback. We understand that your recent experience fell short of expectations.
We'd like to discuss your experience so we can help fix the issue. When you're able, please email us at [email protected] or call (855) 289-9676.
Best,
Zoro Customer Service
Ordered a UNJF tap but received a UNF tap.
Wrong Tap.
Reply from Zoro2026-06-25
Dear Matthew,
Thank you for taking the time to share your feedback. We're sorry to hear about the issues with your order and would like to make it right.
When you have time, please email us at [email protected] or call (855) 289-9676. We'll do everything we can to correct the issue and get you back to work.
Best,
Zoro Customer Service
Item arrived in two days as stated. Items were exactly what I ordered. Exceptional experience with this company.
Reply from Zoro2026-06-25
Dear Diane,
Thank you for your great review.
At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.
If you need any further help, don't hesitate to reach out.
Regards,
Zoro Customer Service
Needed a specific type of tape for a job I have and didn't want to go out to find it. Found this site with no background knowledge of it, for all I knew it could've been a scam website. Decided to try it anyway. I was extremely surprised and excited to find my order had shown up less than 24 hours later. Even after choosing the cheapest and slower shipping option, I fully expected to see this item early next week. 10/10 would shop again.
Reply from Zoro2026-06-25
Dear Cassandra,
Thank you for your kind and thorough review. We're always working to make our shopping experience better for our customers, and we're glad you had a great experience.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Customer Service
Because a part in a shipment was missing, they replaced it with a new one right away at no charge.
Reply from Zoro2026-06-09
Dear Wayne,
Thank you for giving us a kind review.
We aim to go above and beyond for our customers whenever we can. Should you need any further assistance, don't hesitate to reach out.
Thanks,
Zoro Customer Service
Absolutely fast service,..........overnite with a 16.00 order.Also, the price was much cheaper than I could find anywhere else. Zoro also described the product with a full breakdown of the contents.
Reply from Zoro2026-06-25
Hi there,
Thanks for this great feedback! We're glad to hear that you had a good shopping experience with our site and hope to hear from you again.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Customer Service
Never delivered product but says they did. No place on site to review. No pictures of delivery…If you google 99 percent of companies with no reviews on their website is a scam or poor product!
Reply from Zoro2026-06-09
Dear John,
We're sorry to hear you've had a negative experience, and we understand your frustration.
We'd like to get to the root of the issues you're experiencing so we can resolve them. When you're able, please email us at [email protected] or call (855) 289-9676.
All the Best,
Zoro Customer Service
I ordered an important part for a Lift Recliner for my wife who is having total knee replacement. I needed a replacement Remote. Zoro processed my order with an expected delivery on the day of the surgery. After 3 days the company notified me that the part that I found on their website was no longer available. They don't even carry this part anymore, yet they are still trying to sell it. This waisted 3 days & left me scrambling to locate a replacement in time for the surgery.
Reply from Zoro2026-06-09
Dear Ronald,
We understand that your recent experience with our site was not up to our usual standards, and we'd like to work with you to make things right.
When you're able, please email us at [email protected] or call (855) 289-9676 and we'll be happy to help.
Warmly,
Zoro Customer Service
Dear Nancy,
Thank you for taking the time to leave us a kind review.
We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.
Warmly,
Zoro Customer Service
wrong item send, I ordered brand mueller instead give me charlotte! The nut is different these two brand!!! Waste money and time
Reply from Zoro2026-06-09
Dear Kun,
Thank you for taking the time to share your feedback. We're sorry to hear that you're experiencing an issue with your order and would like to help.
We'll need some more info to resolve the issue. When you're able, please email us at [email protected] or call (855) 289-9676.
Regards,
Zoro Customer Service
delivered in wrong unacceptable area s/b FRONT DOOR!!!...other than that everything i ordered was received promptly,...
Reply from Zoro2026-06-09
Dear Fernando,
We're sorry to hear you've had a negative experience, and we understand your frustration.
We'd like to get to the root of the issues you're experiencing so we can resolve them. When you're able, please email us at [email protected] or call (855) 289-9676.
All the Best,
Zoro Customer Service
Don't hesitate to do business with Zoro. I never heard of this company, and in this day in age I was nervous. I shopped around for this tool and they were the best deal in town plus I got FREE shipping. Others were more and their s&h was up to $15 and one had a $8 tariff added. The packaging was top notch, shipment came super fast even before the bank took it out of my account 😂 I'll be telling others to check them out.
Reply from Zoro2026-06-09
Dear Barbara,
Thank you for your kind and thorough review. We're always working to make our shopping experience better for our customers, and we're glad you had a great experience.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Customer Service
I needed a new timer for my landscape lighting and found the best price on the exact timer I needed to replace right here. I had never heard of Zoro but the free shipping sold me. Good communication and super fast ship. I'm happy and would not hesitate to buy here again.
Reply from Zoro2026-06-09
Dear Jeff,
Thank you for your great review.
At Zoro, we pride ourselves on delivering for our customers. We're glad to hear that our team was able to go above and beyond for you.
If you need any further help, don't hesitate to reach out.
Regards,
Zoro Customer Service
Dear Francis,
Thanks for your feedback. We understand that you're having an issue with a delayed order and would like to help.
We'll need some more info about your situation so we can fix the issue. To get started, please email us at [email protected] or call (855) 289-9676.
Regards,
Zoro Customer Service
Every thing came quick like two days .. On target .. Very good company I will shop again online for other stuff
Reply from Zoro2026-06-05
Dear Tessie,
Thank you for your kind and thorough review. We're always working to make our shopping experience better for our customers, and we're glad you had a great experience.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Customer Service
Extremely slow to ship the item, it took them five days to process and ship. 30 day return policy is a joke. It kicked in as soon as they marked it shipped. But it took another two days for Fedex to pick up the package, then another seven days for shipping to arrive. So you essentially lost 9 days in your 30 day return window. The price is lower, but not by that much from other websites. I'd never shop here again.
Reply from Zoro2026-06-05
Dear Peng,
Thank you for taking the time to share your feedback. We're sorry to hear about the issues with your order and would like to make it right.
When you have time, please email us at [email protected] or call (855) 289-9676. We'll do everything we can to correct the issue and get you back to work.
Best,
Zoro Customer Service
Fast delivery. Items are good quality and exactly as described online.
Reply from Zoro2026-06-05
Dear Andrew,
Thanks for this great feedback! We're glad to hear that you had a good shopping experience with our site and hope to hear from you again.
If you need any further help, don't hesitate to reach out.
Best,
Zoro Customer Service
While the site was easy to use and shipping was fast, I didn’t get the product pictured as ordered. The item pictured that I ordered had a smaller end piece like the one I removed from my house. I bought one locally to replace it as I removed the old one but it had a larger end piece that wouldn’t fit thru the wall like the old one. The ones you shipped to me also have the larger end piece where a wrench can hold it, not what I ordered.
*Update - While the product was not as pictured and did cause more work to install, the company reached out and refunded my payment and I didn’t even have to ask. Honor is not a completely lost commodity. I am upgrading from a 1 star to a 4 and I would not shy away from this company in the future.
Reply from Zoro2026-06-05
Dear Jim,
Thank you for taking the time to share your feedback. We're sorry to hear about the issues with your order and would like to make it right.
When you have time, please email us at [email protected] or call (855) 289-9676. We'll do everything we can to correct the issue and get you back to work.
Best,
Zoro Customer Service
The item is perfect in size, material and price. The order process was easy, quick and intuitive. Delivery was very fast. Altogether a most efficient operation! A+
Reply from Zoro2026-06-05
Dear David,
Thank you for taking the time to leave us a kind review.
We're glad to hear that you had a positive experience. If you need any further help, don't hesitate to contact us.
Warmly,
Zoro Customer Service
Great selection and super fast shipping. This is an excellent resource for specialty items!
Reply from Zoro2026-06-05
Hi there,
Thank you for giving us a kind review.
We aim to go above and beyond for our customers whenever we can. Should you need any further assistance, don't hesitate to reach out.
Thanks,
Zoro Customer Service
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