We are creality3dofficial (owned by Comgrow), the first officially certified Creality distributor. We offer 14 Days Return and 1-Year Warranty. Order number starts with A2/D2/C2/CS. If you have any trouble getting sales or technical support, please don't hesitate to send an email to [email protected] and receive a reply usually within 48h on workdays. Join our FB user group to stay tuned for promotions, giveaways or more info about our store: https://www.facebook.com/groups/creality3dofficial
I bought ender 5 plus printer and the Sonic pad. I checked multiple times to make sure that the pad is compatible with the printer.
Guess what? It is not. It's a £120 paperweight not a pad.
By the manual, you probably can make it work, but you need some kind of special wire that you need to buy yourself and you need to open your printer. Thanks. No information about this is on the printer or the sonic pad page. It's not something that a noob like me can do. If I knew about this, I wouldn't bother with both.
I contacted the customer service about this, it's been 3 weeks and there's no reply. No by email, messenger or Facebook. Don't bother with them.
Even Artillery have a better customer service and after sales.
I could read the reviews first, it tells a lot about the company.
EU Shop is NOT EU conform, but China shop with no UID, no Impressum etc etc
I wanted to buy a 3d printer and 3d scanner there, as there was a bundle offered but had problems with login...
Now I am happy that it did not work ... :-)
I tried to contact german store, no answer at all
I tried to contact international store on chat, very friendly, listened to everything, promised answer and solution within 24 hours --> did not receive any
I tried again and again with friendly answers and finally they told me, I should pay everything,
they will refund it later ....
The trials were longer than a week, so I am patient ...
I asked for EU delivery without VAT (as I have UID), They did not even know what it is. SO I wonder if they pay any taxes in Europe.
There is no impressum at homepage
There is no CE contact in Europe as it seams
You can login in on homepage, but you cannot see your full details of your account. Address or anything else.
As I could not buy, I received SEVERAL discount codes by email finally 60 EUR which where in fact when put into system only 57 EUR ...
The discounts at the homepage telling they are only valid one day, exist next day again, etc etc.
It says it will be delivered from germany, but I am not sure, so maybe you even pay taxes and customs before you get your stuff ... !
Very bad experience. I bought a laser engraver and i could not get it to work with my pc/mac. I took some months to actually find my problem. The falcon 1 engraver they are selling in the same page as the falcon 2 engraver only works with windows 7 machines...in 2024.... They said i cant get my money back, but a new engraver of the same model. I told them, that they cant sell an engraver without the means for the customer to make it work in the same way they are advertizing it. That are false pretenses in my eyes. I will have to keep the engraver or gift them to someone...never ever buying stuff from them again and i share my experience with everyone who is interested.
This company seems to think it can run outside any UK regulations or financial protections in place for consumers.
Never come across such a time-wasting, purposefully difficult, unhelpful company employing every delaying tactic (repeatedly) they can come up with. My advice is use your credit card section 75 or claim through your payment service (eg PayPal).
This company is awesome, Customer support have been outstanding I dont understand the negative feedback from other customers. They have help me and fixed my laser machine with in 14 days included new parts I will defenetly recommend Creality products to anyone who want to start a 3d printing or laser engraving journey.
BE AWRE products sold on this site are faulty and customer service doesn't seem to be helpful I had very bad experience with John and Lyn whom done everything to waste my time and money. I can't make this company to refund faulty item as they don't want to start claim. Very bad place. If you have a bit of oil in head avoid this vendor.
Minus 5 stars for these bunch of uncaring crooks. Sent a machine to me, recorded the unboxing, machine broken, emailed them… took forever, wanted a serial number that just doesn’t exist on the machine where they said it is, got so fed up now, they completely f****d my project, can’t even find simple return instructions on their website. Should have listened, but now I know.
The company has sent me a broken printer. First, the extruder didn’t work and it took them more than 3 weeks to send a new extruder. This one was clogged after 2 days of using!! And when I sent a video of it, Creality told me the main board had to be replaced. They take a long time to reply to emails, and usually don’t read them either. Creality, I will never buy from you again, you suck!!
“I would like to share my purchasing experience with Creality. I ordered a Creality K1C printer from their European division, and everything seemed fine. They informed me that it would take a maximum of three to six business days for the printer to arrive. Unfortunately, that didn’t happen. Instead, I ended up buying a Bambu Lab printer. Now, I no longer want Creality’s printer and expect a refund. However, Creality keeps insisting that I continue with the order, and they won’t refund my money until they locate the printer. This feels like holding the customer hostage. So, please think carefully before buying from Creality. While they make good printers, their customer support leaves much to be desired. A very frustrated Creality customer.” 1
I recommend reaching out to Creality again and expressing your concerns clearly. If necessary, consider seeking legal advice or filing a complaint with relevant consumer protection agencies. Remember that you have rights as a consumer, and companies should honor their commitments to customers.
AVOID ANY CREALITY PRINTER AT ALL COSTS!
Shoddy company with even shoddier work. Got an ender 3 pro. My first ever printer. Had it for 2 years. Every single print, I mean EVERY SINGLE PRINT. Will either fail, print in horrible quality or, I’ll have to fix something. It’s constant problems. Constant maintenance, it’s not a 3d printer. It’s a piece of S**T! This printer has literally caused my hair to start going grey. I’m 22. If I could, I’d literally shut this company down so they can never produce a 3d printer again.
Never buy from these people. Bought Shermoon D3, £1819. It arrived damaged so at my request Creality collected it for a refund. From the start they made the whole process as difficult as possible. They had my machine 4 weeks ago and still no money. Contacted them countless times, they keep saying the are dealing with it, but you know they are not.
I STRONGLY advise against buy any Creality product.
I have a K1, and it was cool for about 2 weeks, then it starts having error codes.
Already? This isn't even a month old, and here we are, another junk product.
For expediency we purchased from the Creality VAT registered agent in the UK as goods were sold and dispatched from the UK. Our invoice had no VAT component so we asked for a correct VAT invoice. The agent stated that no VAT was charged and we could add it and pay it ourselves if necessary. We advised them that VAT needs to be included as the seller is VAT registered but they refused. The latest today is an invoice with VAT included at 0%, also incorrect Prices on the official Creality site do include VAT, making purchases from their agent substantially more expensive for any VAT registered customer as there is no VAT shown that can be reclaimed. An enquiry with HMRC is being raised over their sales procedures.
WOW WHAT A BUNCH OF SCAM MERCHANTS
bought a 3D scanner off them, it never worked from day one. I asked for their help and was told I needed to phone china from the UK for gods sake.
They have taken nearly three months so far and now they are trying to say that it’s out of the return window, they will tell you that they will respond in 72 hours but never do.. might as well of given them the keys to my safe! They take your money and then it’s pure ignorance from that moment on… AVOIDE THIS COMPANY.
I ordered a k1 3d printer and never received it. Now months later still nothing. They don't answer any emails and on the chat on the website you get brushed off. These are very expensive items you're buying and you don't even get an email or response. I wish I saw this review page before i ordered. whatever you do DO NOT BUY AT THIS STORE!!you've been warned.
I brought a ender 3 neo in November and it was faulty. Its fault caused it to break its hot head. They refused to send a replacement part and told me to take the faulty part apart to fix it myself. They didn't send any proper instructions to do so, in the process the screws stripped with their terrible screwdriver they sent and I have no way to get it out now.
So not only is the extruder faulty. It's broken the hot end. So I ordered a new one to replace it and when replacing it the fan broke.
All because of them refusing to send a part that was faulty to begin with and tried to get a customer with no experience to fix their issue.
I have been in contact with with them since I first received it in November. And over 3 months nothing has been solved.
I want to return it and get a refund but its past the 14 days because of their slowness in replies with making it take so long.
I don't even own its box anymore as I live in a small flat and didn't have room to keep it.
I thought creality was meant to be beginner friendly.
Avoid this company at all costs.
All worked OK until the first Sonic Pad update after 3 months ownership and now it doesn't work at all. Customer service is pretty poor and they will abandon you without notification. Thoroughly fed up with these people they will take your money and run. I should have read more reviews of the Sonic Pad to have avoided this grief. Now to try and get my money back.
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