We are creality3dofficial (owned by Comgrow), the first officially certified Creality distributor. We offer 14 Days Return and 1-Year Warranty. Order number starts with A2/D2/C2/CS. If you have any trouble getting sales or technical support, please don't hesitate to send an email to [email protected] and receive a reply usually within 48h on workdays. Join our FB user group to stay tuned for promotions, giveaways or more info about our store: https://www.facebook.com/groups/creality3dofficial
以上内容由商家自行提供，未经平台核实。Creality（creality3dofficial.com）在 OK.one 的综合评分为 1.8 分（满分 5 分），基于本站收录的 228 条用户评价，属于电子与科技分类，口碑较差。75% 的评价为 1 星，差评比例偏高；商家回复了 10% 的差评；近 12 个月新增 27 条。数据最后更新于 2026-10-25。
Average costumer service. Although I bought a printer with them and the website it says it would be delivered between 3-7 days, on the 7th day I contacted them and they said it would LEAVE CHINA IN A WEEK, on top of the seven days, meaning it would arrive almost a month after I bought it.
Been trying to get a refund for the better part of four months. They said I needed to try to replace the parts first before they could offer me a refund. They've sent me parts but the printer still doesn't work.
My wife recently bought me a Creality Ender 3V 2Neo 3D Printer for my birthday. Yes I understand they are complicated machines and need regular cleaning and maintenance. Within 3 weeks of having the machine it started to go wrong , and the printing got worse and worse with constant nozzle blockages . Eventually I decided to change the nozzle for a new one , and followed the online instruction video . This is when I discovered a broken red wire on the front fan in the printer head. This is when I first tried to contact Creality as the machine was purchased directly from Creality online store. There is " NO @ UK customer services number for them and the only way to talk to them is through the online chat bot , which seldom works or via e.mail. I have emailed them over a week ago , with no follow at all. Eventually they gave me a ticket reference for a complete new machine as it is not fit for purpose and I require a replacement. Again I have heard nothing from them since and I still have a U/S machine sat here . Creality Support is by far the WORST of any company I have ever had to deal with. I strongly advise you if you buy a Creality 3D Printer , buy it from Amazon or a retailer so at least you can take it back and exchange it. I have spent hours trying to get through to them and my fight will go on again today. You have been warned !.Darren Fare
Been waiting for my laser to be shipped, after nearly 3 weeks still no sign of it, and the only updates I get are if I chase it up myself. Then it's only what looks like an automated email saying sorry for the delay, so not am I nearly £1000 out of pocket but also no nearer to my cutter. This has got to be the worst experience ordering anything so far.
If I was able to rate them down below one I would. I raised an issue with them two weeks ago. I've had a one sentence reply to ask something I'd previously clarified and nothing in a week now. Issue was a creality halot mage which has had a failure of the motor.
This would have to be the worst possible company to deal with. you have no idea about their lack of communication. I really do not know how this company actually is still in bossiness
The worst experience to date. They failed to write a functional shipping label and the package was refused in customs. They proceeded to blame me for this mistake in a very long email conversation. DO NOT BUY HERE! They are useless at what they do, and customer "service" will do nothing but blame you and be unhelpful. I was told to contact my postal office despite the package legally being their responsibility until it is successfully delivered to me. The postal office clarified to me that the address was written incorrectly, and there was no name on the package, which instantly makes import impossible. This was confirmed by the postal service, yet Creality refuses to take any responsibility for their mistake. It took 4 refund requests for them to even acknowledge the request, and they will take €10 out of the total €46 price of the product for return shipping. Meaning a mistake on their part will cost me as a customer €10.. absolutely disgusting behavior.
Ordered a new system, delivered quickly but with a smashed enclosure. Customer service is dreadful and the 3d printer is unusable. I cut myself open the glass enclosure. Still waiting for a response after 3 days and desperate to get a replacement printer for my business. If Creality are reading this then please get back to me!!!! Buy a Bambu or Prusa instead! Don't be lulled with their clever advertising
Diese Email hatte ich vor Tagen und noch eine weitere Erinnerung geschrieben, keine Reaktion. Sehr schlechter Kundenservice. Werde wohl paypal bemühen müssen. Dear ladies, Gentlemen, I'm a big fan of Creality so I have the Ender 3 series and an Ender 5 S1. 3 days ago I bought and received the Creality K1 with great pleasure. It looks very good and the first prints went without any problems. As of today I am very disappointed. It no longer prints, the display shows the following error message "Key 2253". If I perform a reset, the message is gone, but this message comes back. I also noticed that I received a printer from the first batch. Extruder and the hotend are still the old parts. The print bed is totally crooked on the graphic representation, a tolerance of over 1 mm. The serial number is: 50000 11847 D523EB JR FCC ID: 2AXH6-K1 I hope you can help me so that I can enjoy the K1 print again. Many thanks for your help. Best regards
Absolute waste of space, in 30 Years as an electronics engineer I have never dealt with a worse company. They are completely unhelpful and incompetent in every aspect of aftersales. I would never buy one of their products, they are a shambles.
Trying to get them to understand English is a nightmare. Needed a firmware update. In total was sent 5. All different and none worked. One even caused my machine to run backwards !! Two of them were for machines I did not own. Two of the agents did not agree with one another and they each sent a file different to the other agent… it’s a nightmare. They need to employ people who really can speak/read/write fluent English. In addition their website seems to be written from the point of view that the user is an expert and does not need an explanation, so even though their website has provision for explanations, they don’t bother giving any…this is laziness. I eventually solved my problem without their help.
Took days for reply to my emails and messages about order and advice. But did in the end up.
They refused to honor their return policy. I ordered an Ender-3 S1 Pro 3D-Printer from on March 30, 2023 for $383.20 relying on their 14-day return policy(Oder#: A202303301547406GFZV Transaction ID: 0UH92239B4656835S). However, the product failed to meet my expectations. A week of troubleshooting still failed to produce a single successful print although I ordered new hotends, glass beds, filaments, auto-levelers, watched hours of YouTube videos. I decided to return the product. However, their customer support(creality3dofficial.com) simply ignored my return request and replied with ridiculous, irrelevant and unhelpful requests which included asking me to measure the dimensions of a printing bed using precison tools. Realizing their lack of seriousness, I disputed the transaction through my bank. My bank temporarily reimbursed me. Only after my bank contacted them, they sent me a return slip on April 28, 2023. I returned the product and kept Drop-Off Receipt and Proof of Delivery. This store told my bank that they are now proceeding with the return, so my bank recharged me the same amount on June 5. However, even after they received the product back; they did not refund my payment. They sent me cheeky lies that they cannot refund it, my bank is blocking it and there is no button to push it etc as shown below; "The amount freezed by the chargeback, we cannot arrange refund to you on our platform. And below is the screenshot of the chargeback, it is under review with your financial institution and there is no button for us to issue the refund on the chargeback. " I contacted my bank to reopen the dispute, then my bank permanently reimbursed my losses on July 5, 2023. This store is fraud. They will use any trick not to honor their obligations lying and delaying in any way they can.
2nd print the machine stopped working, they had me take the whole thing apart to fix, was supposed to get 2 free random rolls of filament and another roll which I brought separately and only 1 was shipped. Stay away from this company
Disgusting customer service/ lack of. Their returns policy is appalling, be sure to check before you buy. However i would not recommend buying anything.
Stay away from this company . Bought a the ender 5 s1 and it doesn't work have sent an email and no reply. I want my refund I will have to take this issue further when I find the right way to do so. Customer service poor. It really is a ender for a piece of crap machinery.
I bought Ender 3 Max Neo combo. Its work very good. I am about to give them 5 stars. The problem was that I got duplicated orders (without order confirmation email for the duplicated one). I have no idea that 4 days later I received another delivery confirmed email for second order and there was no way to cancel it. They don't want to pay for the shipping and return shipping fee. sad
These people are a bunch of crooks and muggers. They have not provided an invoice until now, PLUS , they've stated "If you need invoice for VAT refund, please contact us within the month you place order." but after our request of VAT refund, this was their answer: Since the K1 is shipped from China, we cannot refund you the VAT, hope you can understand. Simply, a crook business.
Ordered a printer and got email saying it had shipped by FedEx. The only record that FedEx has is a label was created, as of 5/3/2023. Sent multiple emails with no response. Can not hear over the phone. I have sever hearing lose and can not understand people with accent. Typical generic response. IT WAS ORDERED FROM store_creality_com! Email: crealitystore Fri, Apr 28, 4:40 PM (7 days ago) crealitystore Order No. CR100203259 Placed on Apr 28,2023 Order Shipped Hi John T Bailey, All items of your order has been shipped.
Dear customer, Thank you for providing more information to us. We are sorry about your unpleasant experience but your order was not fulfilled by our stores. Our order numbers start with A2/D2/C2/CS but not CR, and we can search for no email record by your email address. To find your Seller, we suggest you send an email to [email protected] or call +86 755 3396 5666 to contact the Creality Team. As we are not the only distributor of Creality, different sellers may offer different services, but we offer 14 days return/ 1-year warranty/ email reply within 48h for our customers. We sincerely hope you find the correct seller and receive your parcel smoothly. Creality3dofficial Team Even
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