We are creality3dofficial (owned by Comgrow), the first officially certified Creality distributor. We offer 14 Days Return and 1-Year Warranty. Order number starts with A2/D2/C2/CS. If you have any trouble getting sales or technical support, please don't hesitate to send an email to [email protected] and receive a reply usually within 48h on workdays. Join our FB user group to stay tuned for promotions, giveaways or more info about our store: https://www.facebook.com/groups/creality3dofficial
Very poor customer support. They could not find record of our sale, only one week after we purchased. They would only direct us to their online system to find the order, but of course they never sent us details. The printer was faulty on arrival, incorrectly assembled and ripped the belt apart on the second print. Not an issue, these things happen, all they had to do was send a replacement belt and I could have fixed it. Instead they ran us round in circles, denying responsibility.
Creality 回复2023-04-27
Dear customer,
We feel sorry for your unpleasant experience, but we did not recognize your order in our system.
We are the distributor of Creality and our order number start with A2/D2/C2/CS. We offer 14 days return & 1-year warranty & email reply within 48h for our orders.
As we are not the only distributor of Creality, different sellers may offer different services. Our colleague has forwarded your info to the Creality Team on April 26th, we hope it will help you reach the correct seller and solve your problem asap.
Creality3dofficial Team
Even
I was told a lie by there facebook chat that a product that I had brought from another company wouldn't work with the print I had so I had to buy one from them got the board from other company so asked for a refund they ended up offering me an exchange and I got the wifi box 2.0 which kept on disconnecting and now doesn't even allow me to connect to the wifi to set it up and everything and is basically bricked I have tried contacting them for help but nothing they say works have asked for a refund if send it back but they just keep asking to fix it o don't wanna fix it as not happy with it at all
Order number A20230404111100YLC8I
They are now blaming it on user error
Creality 回复2023-04-26
Dear customer,
We feel so sorry for your unpleasant experience.
Please kindly send your order number to [email protected] for after-sale support, we offer 1-year warranty and technical support. Our team will reply to you within 48h and we will try our best to help you.
Creality3dofficial.com
Even
if you buy this it's very hard to return this product. I would not recommend buying from them. they charge your postage and also you have to pay for returning package. and they will ask you same questions again and again even if you return it in original package. avoid this company
Creality 回复2023-04-13
Dear customer,
We feel so sorry for your unpleasant experience.
There might have been some misunderstanding during email communication. We had no idea about the second package you sent out, so had to confirm with you and help us match the tracking numbers with the correct packages.
Again we sincerely apologize for any inconvenience caused to you. If you have any other questions, please feel free to contact us via email [email protected].
Creality3dofficial Team
Even
Purchased an ender 3v2 from the and I’m extremely happy. Price was good and shipping was extremely fast. They sent it via courier and was at my house within a couple of days.
Setup of the printer was straightforward and within an hour I was printing my benchy.
I’m not a big fan of the glass bed so I changed to a flexi plate straight away but other than that prints are of an excellent quality.
Avoid them at all cost. I recently purchased a 3D printer from them which turned out to be faulty and not working as it should so I have requested to return the printer but they constantly try to force me to do some work on it and "DIY" even though I have mentioned numerous time I am not comfortable doing so and do not have the tools or expertise to do it. Avoid them please I have been chasing my money for a while.
Creality 回复2023-04-07
Dear customer,
We feel so sorry for your unpleasant experience.
When the problem is not clear enough, we will need your assistance to help us recognize that, whether it results from the printer or the calibration. Most problems can be easily resolved by following our guide or replacing the parts that were probably damaged during shipping.
Please rest assured that we offer 1-year warranty for our orders. If you need any help, please feel free to contact [email protected].
Creality3dofficial Team
Even
I wanted to write a review and say I bought a ender three S1 and my package came a day early and the printer was awesome it is printing and doing a fabulous job I love my printer keep up the good work reality this is awesome thank you for two great printers that I had bought off you already both work great shipping was beautiful can't speak for anybody else but my experience has been awesome thanks creality
Creality is a great brand! My first 3D printer was a ender 3 pro and it was such a great printer and the price was so great. I highly suggest creality, it is a very dependable brand.
Had a couple of products from store a laser add on for one and a sonic pad both were very competitive price. Delivered on time and kept informed with tracking. Products have both been excellent to use easy to install. Would definitely order from store again and keep using Creality products and showing them off on my groups because off great print quality quality off printers and easy to find any parts if needed plus the back up and communications from store to help with any setup or advice on which products to buy. looking into getting a Ender S1 5 to go with my Ender S1 3 and add to my growing printer Collection.
I've bought an Ender-2 Pro, then some accessories, from the site through two orders. I think the site did well in fulfilling both orders, considering most of us have been spoiled with fast delivery from other places. There were no nasty surprises.
We ordered a CR-30 from them recently for work. Price was fair, delivery was within a week of purchase, the machine was packaged well and easy to assemble. It's ran more or less non-stop since our purchase, minus a couple nozzle changes.
I've gotten filament from them a few times as well, good service each time.
I bought an Ender 3 V1 based upon what I had read and seen. I was hugely disappointed, the printer did not print a single item and in spite of email support from China this did not change. I requested a refund but this was ignored. Due to this I involved an external agency linked to my credit card to seek resolution. Eventually Creality agreed to refund but I had to return to the manufacturer at my cost in China even though I bought from a UK site and the printer was dispatched from a UK hub. A crap printer, even worse service support and I would highly recommend steering clear of Creality products!
Creality 回复2023-02-27
Dear customer,
We feel sorry for your unpleasant experience.
As your order exceeded 14 day return period, we will provide service for any problem you may encounter, including sending parts replacements within warranty.
We have been trying to provide instructions to help you calibrate your printer correctly and get better printing results. By following the steps we sure there will be better results.
Creality3dofficial Team
Even
I just want to share my experiences with creality here since I was luckily chosen to be given a spool of filament as giveaway after I shared my experiences in troubleshooting some 3d printing problems 💘💘💘 the creality staff who reached out for my personal info is prompt and very friendly. Shipping is good considering they heed to my request; I specifically said which delivery services are ok to use and not to use a particular method. As for the filament itself it is fantastic! The white PLA is **perfectly winded** and **prints like butter** on my trusted ender 3 pro 💪💪💪 I printed several giveaway items for friends, family and visitors which they adore. thank you creality 🥰🥰🥰 I highly recommend you.
Very bad i place a order at Time:2022-11-28 09:38:08 for 3 month i still have no new of it and I try contact them on
JAN 3, 2023, 7:01 PM
hi,sorry we have not ship the items yet,we'll urge our colleague to ship them asap
Till now no reply yet..
Creality 回复2023-02-20
Dear customer,
We feel so sorry for having you waited so long.
Due to an unexpected shipping delay, our goods did not arrive at the local warehouse in time so there was a stock shortage of the items you ordered.
On 17 Feb my colleague had replied to your email which was sent to us on 16 Feb, that your parcel would be shipped on 17 Feb.
Again we sincerely apologize for your long wait and the unpleasant experience and thank you for your patience. We will try to improve and provide better service for our customers.
Creality3dofficial Team
Even
I got an ended 3 Neo at Christmas. Great printer. I've had a few issues with the filament pulling through but Creality have been good in replying regards this. Very robust machine.
First time getting a 3D printer after comparing several websites. The store was running a Christmas sale so decided to get it from there.
Store was easy to use and navigate and the descriptions / images made it very easy to compare the various types of 3D printers.
After ordering, I got e-mail confirmation that my printer would be dispatched within 3-7 days (which it didn't). After contacting the support team they informed me it was late due to stock shortage and that it would arrive shortly, which it did.
The printer arrived very quickly after I got confirmation it had been dispatched and it got delivered without any faults or defects. I've been happily printing with it ever since :)
this company is a no go . the printer arrived and after spending hours setting it up with you tube videos it would not do as expected. now two months down the line there is not customer care or replies to my emails. do not buy from this company !!!
Creality 回复2023-02-15
Dear customer,
May I know to which email did you contact? As we usually keep email reply within 48h, it's unusual and unacceptable if we did not reply to your emails for two months.
Unfortunately, we fail to search for any email record in our database by your name.
Firstly, please kindly check your Spam Box
Secondly, please kindly check your order number. Does your order number start with A2/D2/C2/CS? If yes, please contact [email protected] for after-sale support. Your order will enjoy 14 Days Return & 1 Year Warranty, so our team will take care of your problems. If no, then your order is from other seller as we are not the only distributor of Creality.
We look forward to your reply and hope to help you out asap.
Creality3dofficial team
Even
Disgraceful company bought a Printer back nearly a year ago . They sent a printer with missing cr z cables . They send the cables once that issue was sorted then the motherboard was faulty they sent another and once I installed that it still did work kept running into more issues with the product with the plastic not feeding correctly and more . I asked for a refund as the product was faulty and after a year of constant back and forth of trying to fix it I was done with it as we weren't going anywhere. They refused to address this kept sending me more parts after I explicitly wanted a refund .
Do not buy from this company , I'm convinced I've been scammed
The Ender 3 - Neos we received were well secured in several layers of foam inside of very sturdy boxes. After a look into the instruction manual, it was apparent that the build process was going to be very quick and easy! Once the 3D printers were assembled, we immediately plugged them into the wall outlets to see if we could start a test print. The first outlet we tried actually did not work, so we moved to a different wall, and that second outlet DID work! At first, we thought we didn't assemble the printers correctly, but it was just that the outlet we tried didn't work.
Once we got them plugged in and turned it on, we started a test print from the given SD card and it looked like the nozzle on one of the printers was a little too close to the bed. However, we solved that problem with adjusting the z-axis in babysteps. Overall, the Ender 3 - Neo printers we have are super nice. They have a sleeker design than the normal Ender 3, and we greatly appreciate the fact that they can auto-level themselves. These machines also came with glass beds, which are also much easier to clean than the other more porous beds on the Ender 3. We are very satisfied with these printers so far and the customer service has been great! We are able to get email responses right when we need them. Overall, Creality3D has been awesome with their products and customer service!
Ender 3 Neo as my first 3D printer. I had never purchased a 3D printer before so after further research I decided to go with the Creality, Ender 3 Neo. I chose this printer because it was simple, affordable, and relatively good quality. I like Creality because they are easy to contact, helpful, and they have a large base of information for owning and operating their products.
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