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The Home Depot

201 条评价

1.8201 条评价
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关于 The Home Depot

数据更新
网站
www.homedepot.com
分类
家庭服务
所在地
美国
状态
待认证
近 12 个月
201 条评价
差评回复率
0%（0/160 条）
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www.homedepot.com

The Home Depot靠谱吗？

The Home Depot（www.homedepot.com）在 OK.one 的综合评分为 1.8 分（满分 5 分），基于本站收录的 201 条用户评价，属于家庭服务分类，口碑较差。77% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕产品、客户服务。数据最后更新于 2026-08-28。

评价综述

AI 生成

综合691条评价，大多数消费者对整体体验感到失望。顾客普遍反映客服质量低下，物流配送问题严重。许多消费者描述了与客服互动的困难，如长时间等待、被挂断电话，或遭到员工和管理层的不尊重对待。 另一方面，一小部分人认为某些员工提供了出色的帮助和专业知识，超出了顾客的期望。一些消费者体验到了及时高效的配送，或发现店员在产品指导方面确实有帮助。另一方面，其他人指出了诸如收到损坏的电器、配送司机不当放置物品，或在线订购后收到错误商品等问题。

本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。

用户怎么说

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Jen Miller美国 · 写过 4 条评价 · 体验于 2026-07-09 ·

千万别用家得宝配送

不要用Home Depot的配送服务。他们改了三次配送日期，商品需要签名。所以我调整了日程，请假等配送。但还是没收到。Home Depot根本不重视客户的时间。毫无问责和尊重可言。 打了无数电话、发了无数邮件、在线聊了无数次，我仍然没有解决方案，也不相信任何我对话过的人所说的准确性。小心了！！！！不要用Home Depot！别处有的是选择！

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Amber美国 · 写过 2 条评价 · 体验于 2026-07-08 ·

Vigoro 播撒器

我买了一台Vigoro撒肥机（型号#VDS2026）。这产品第一次用就坏了。我还没来得及给草坪施完肥，机械就故障了。 损坏的部件似乎是固定线缆的销钉。施肥时线缆突然松脱，撒肥机完全无法工作。 我拨打了说明书上的电话并提供了照片。被告知两天内有人联系，但至今仍在等待。

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Alicia Chaires美国 · 写过 5 条评价 · 体验于 2026-07-02 ·

我想表扬一下Home Depot的Margarita…

527 Fair Avenue, San Antonio, TX 我想表扬 Home Depot 的 Margarita，她的客户服务太棒了。虽然这不在她的部门范围内，但她立刻微笑着、以积极的态度主动来帮我。她友善、耐心、专业，确保我找到了真正需要的东西。很难遇到这样毫不犹豫地为顾客全力以赴的人。谢谢你，Margarita，感谢你的专业、敬业和卓越服务。Home Depot 能有像你这样的员工真幸运！非常感谢 😀

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John Webb美国 · 写过 1 条评价 · 体验于 2026-07-06 ·

我订了一个24英寸的Big Joe Kanado Grill

I ordered a 24” Big Joe Kanado Grill. Woke up the next morning and received an email that they were processing an 18” Kamoda Grill. I went to the Home Depot App and cancelled. I received an email that they had received the cancellation request and that I would receive an email with their decision. I went to my local Home Depot, showed them where I had ordered the 24”Big Joe July 4 special, they called and was told that I would have to receive it and then stat a return. It was still processing. I went ahead and bought the 24” Big Joe that I had bought the night before, but ordered it delivered to the local store instead of my home. Just received confirmation that my ‘order’, the 18” could not be cancelled. There is no place in the app for wrong merchandise sent. This is a wake up call for me and any else that I know to not trust even the ‘website’ on Home Depot. I’m 89 years old and will have to try and return a heavy grill and fight exorbitant shipping fees. Already knew to never use their card again, but now to just not buy from them. July 8th 18” Kamoda Joe out for delivery this morning. I was finally able to talk to a Lady with an Indian accent, explained to her what went on, she recapped what I had told and asked me to verify accuracy, and I did. She proceeded to refund the total amount to my card and cancel delivery. Wonderful and proficient employee. Thank you.

Gena Welch Booher美国 · 写过 1 条评价 · 体验于 2026-07-07 ·

如果可以的话我会给零颗星

如果可以的话，我要给零颗星！ 我周一下单买了一台 Ryobi 打草机。网站上显示本地有好几台有货，而且有一千多台可以次日送达。 根据 Home Depot 的说法，我的配送被"跳过"了。 我打电话给客服，他们保证我第二天（周三）就能收到打草机。 周二晚上10点后，我收到一封邮件说我的订单被取消了，退款需要几天时间才能退回到我选择的支付卡上。 这简直就是挂羊头卖狗肉。 这家公司能用我的钱好几天，而我却没有收到他们承诺次日送达的商品。

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Monica美国 · 写过 9 条评价 · 体验于 2026-07-05 ·

往订单里加个6美元的商品，居然收了79美元配送费

我去网站下单了一把 ryobi 修枝锯，69 美元，免费送货上门。然后我记得还需要一袋肥料，商品页面显示 6.47 美元，还写着免费送货。所以我把它加进购物车，结果因为加了这一件商品，居然被收了 79 美元的配送费。我打电话给在线客服问怎么回事，那真是浪费我时间！！！他根本没提供任何帮助。他让我去店里自提，那 WTF 我干嘛要去店里？？？我跟客服说我就取消整个订单，去 Lowes！所以我删掉了购物车里所有商品，再也不做这种生意了。Lowes 不会这样对我。我再也不在这家烂店购物了！！！ Home depot 根本不在乎顾客，我看了所有一星评价，公司从来没有回复过！

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John Hill美国 · 写过 6 条评价 · 体验于 2026-06-23 ·

在Home Depot网上购物

 Bought a raised gardening bed for my wife’s birthday. It came in, and I put it together in less than a week. One of the wheels broke after she had planted plants and put soil in the raised garden bed. I filed a claim and the person I spoke to told me that they would replace the garden bed. I told them that it was already put together and that it had flowers in it or plants and they told me to call a number for who supplied the raised garden bed. I’ve tried that three times and all I get is recording they never call me back even though Home Depot said they were replace the garden bed to me. That’s not sufficient when all I need is a wheel. In my opinion, their customer service is terrible. Makes me rethink dealing with Home Depot in the future. 7/13 - well I called the San Diego number that Home Depot gave me again. Got a recording left my name and telephone number. This is the fourth time I’ve called still have never received a phone call back from him. We’ll never buy anything from Home Depot again they are not very customer friendly.  7/17 - well I’m not sure anything is happening haven’t heard a word. One suggestion I have is never ever deal with Home Depot. I started looking at there ratings and they aren’t very good. Poor would be a better explanation. 7/18 Well another wheel broke today. I guess that’s expected from Home Depot. Still waiting on replacement wheel. 7/25 As usual still no resolution or replacement. 8/1 Go figure, still no resolution 8/8 Still no resolution 8/15 Still no resolution, we have written off Home Depot.

Cherie Felice美国 · 写过 9 条评价 · 体验于 2026-07-01 ·

2026年7月1日下午1点，Freeport

7/1/26 下午1点，Freeport, NY： 我在外面逛植物区，看到3排花和植物混放在销售区。我发现好几盆还能救活。我去找经理问能不能降价，结果被告知植物不降价，那这些架子到底为什么下午1点还摆在外面？早就该送到收货区扔进垃圾箱了。看来我要去Lowes买了！！这家店太乱了！！

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Jennifer Martin美国 · 写过 1 条评价 · 体验于 2026-07-06 ·

糟糕的体验

差，差，差。别用他们的在线订购服务。我的订单被送到了错误的地址。我打电话给发货的店铺，他们声称'没有我的门牌号'，这纯属胡扯。门牌号明明就在订单上。那是位于伊利诺伊州西奈尔斯的 Home Depot。总之，在他们的指引下，我拨打了他们在线订单中心的800电话。在线订单中心说他们唯一能做的就是给我退款；他们为我开了一个案例，生成了案例编号，但说我必须再打电话给店铺才能拿到退款。我又打回店铺，但对方那边信号很差。我不得不扯着嗓子解释情况。他们确实说会给我退款。我现在只能祈祷，希望退款能到账。看来店铺对此有决定权，如果他们愿意的话完全可以拒绝退款。我真不敢相信这家店不能直接给我送个替换产品过来。根据网站显示，他们库存充足。真是折腾人。

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Carol Cokely美国 · 写过 4 条评价 · 体验于 2026-07-03 ·

我真希望买之前先看了评价……

我希望在从家得宝买东西之前读过评论。%80负面评论听起来差不多。糟糕的店。我想取消一个还没离开仓库的订单，但客服说必须等送到之后才能退货。蠢。当你需要UPS上门取件时，意味着整天在家门口等，因为如果你没看到他们来敲门，你就会收到一张'未遇到你'的便条。即使我门上贴着牌子说我在家。我有取件。请敲门。UPS的人留了张'未遇到你'的便条。我打电话给家得宝'客服'，他们和以前一样没用。他们也有最蠢的AI。我不得不打UPS 10次，因为他们的在线'人工智能'比没用还让人恼火。我买的那个退货给家得宝的商品是从劳氏买的。劳氏是比家得宝好得多的店。

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