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Milwaukee Tool（www.milwaukeetool.com）在 OK.one 的综合评分为 1.6 分（满分 5 分），基于本站收录的 100 条用户评价，属于建筑与制造分类，口碑较差。80% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-09-07。
Most reviewers were let down by their experience overall. People express deep frustration regarding unhelpful customer service teams and major obstacles when trying to process warranty claims or secure repairs. Consumers frequently point out that expensive power tools and batteries fail prematurely, leading to significant disappointment after heavy investments. Buyers often mention exorbitant repair costs that nearly match the price of purchasing entirely new equipment. Some reviewers were happy with specific heavy-duty tools, describing them as powerful and long-lasting for demanding daily tasks. A few buyers additionally shared positive experiences dealing with representatives who quickly resolved their issues and provided helpful assistance.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I have pretty much all the Milwaukee tools. Happy with them all except one - and it is a real pain. The M12 Grease Gun is always a long messy battle. The Grease books up behind air bubbles in the barrel and in the hose. The instructions, if carefully followed, do not help at all. I spend hours fight it to try to get a proper grease flow. This is not the first time. Very disappointed. This one is a 1/10!
I sent in my m18 1/2 impact gun for warranty because the tool is loosing connection with the battery. After 4 years I do not have a reciept but the tool is in warranty by serial #. This has become a big problem with milwaukee impact gun loosing connection to battery for many people, with a poor design and battery and tool wear because of a vibrating impact gun should not void warranty. For a technician to say tool was abused, he/she is not bright, a 1/2 impact gun abuses itself once u pull the trigger to impact bolts either on or off, milwaukee company should be evaluated by the better business bureau for screwing over consumers with warranty issues that are cause of poor battery to tool design for impact tools. SV#8287252. And also Nelson of customer service is no help and a liar who told me a manager would return my call and it never happened 2x.....
I agree with the last person on this page that wrote a review about there poor quality of batteries . There tools themselves are good but there batteries a completely trash . In 2 years i have went through 4 batteries I found some knockoff ones on Amazon for half the price and they last 4 times longer .
Be careful of claims that a tool "fits all M18 batteries". They fit... But don't work. Customer and tech service help is the worst Ive endured.
I read reviews, i talk to people, and there feeling is all the same: The company grew very fast (with good products), but their customer support is what will cause them to lose market shares. I called and sent a brad nailer out of warranty and initially they wrote back to me that there was going to be a maximum of 130$ to fix it. I sent it and a bout one month later they wrote back saying that if I wanted to get it fixed it would cost me 776,11$. So thinking it was an error I called customer service and the answer i got was: "if you want to repair it it will cost 776,11$, and I replied: You cant be serious, you know that it would cost half this amount to get a new one, only to get the same reply about the 776.11$. So I am asking myself: is this what Milwaukee is all about?
Milwaukee has Spyware/DRM embedded within their tools batteries. They added code within their batteries to log arbitrary and useless information that they can then use to void your warranty. (eg: if your tool ever reached a certain temp, the code will log that in your battery and your warranty will be void) You can find more information about this subject online under the name Milwaukee M18 protocol. You can also find a detailed youtube video that exposed this battery drm. I have used Milwaukee for several years and I will immediately be changing over tools.
I've not owned a power tool from Milwaukee yet but I have just ordered the new M12 hydraulic impact driver. I have however bought many accessories and all of them are superb. Great quality. We have probably over £20k worth of Milwaukee tools at work though and the lads swear by them. Previously it was all DeWalt so they much better good. Not sure why the reviews are so poor.
A professional tools breaks after just over a year from purchasing and after sales warranty care is an absolute joke customer service at it very worst! Avoid
Great products.....but too expensive. However if you're rich, this is the perfect set of tools
Milwaukee head lamp started smoking when I went to charge. I only had the unit for 7 weeks took it back to Sydney tools and the agreement between them and Milwaukee is to send it away for inspection rather than replace on the spot. The accc states any major faulty item is to be replaced or refunded. Now I’m without a headlamp for 2-3weeks now imagine you brought a tool u require on a daily basis and it fails and you have to wait weeks for refund or replacement what a ridiculous policy. You just lost another customer lost not that Milwaukee cares as the man I rang at Milwaukee about my issue was rude and couldn’t care less basically said that’s the way it is ,not my problem.
I received bad batteries right out of the box and the warranty process takes so long that you will lose money and get your claim denied anyway. It is WAY better to switch to a more affordable brand since they are getting to the point that they are disposable anyways.
Warranty department is a joke. You can't return the tool to the place of purchase after 30 days. They make you navigate a confusing website and you'll need all your purchase information as well. Then you'll wait weeks for a replacement once you ship your broken tool back to them, The warranty department is designed to minimize the amount of warranty claims that they honor. DO NOT BUY MILWAUKEE TOOLS.
Bought the Milwaukee battery drill with impact driver. Can’t register for warranty. The code number on the drill is not recognised. No help from customer services. Useless. Will return it next week under the 30 day rule for consumer protection
I have just contacted the number you gave me again to find out that I have to send in this piece of equipment on my dime for warranty at a service center , this piece of equipment has never worked right since I got it and I shouldn't have to pay for shipping and handling to get it fixed . Dear Milwaukee tool, I will start this email off with, my wife has contacted you, and my son who purchased the sprayer for my birthday present has contacted you, we received an email back from you with a case number, I called the number you requested me to call on 7-11-25 at 1:30pm, I was on hold for 20 plus minutes the lady said she would call me back within an hour and I never received a call, I have been trying to find out how to get my sprayer warrantied that I got for a birthday present last August, the sprayer has never worked, and I am starting to get very frustrated with your warranty department, I would like to get this problem resolved, I do not have a service center anywhere close to me, as of now I got a $200 sprayer that is a piece of junk that I cannot use, if I do not receive some type of resolution with you on my sprayer within the next few days my next step will be to contact the Attorney General's office.
Milwaukee impact bits break on first use, complete rubbish and way over priced. The marketing jargon is clearly false so best avoided.
I bought a Milwaukee 3/8 driver . After buying, the charger went out. It came with a m-12 battery, then it I bought a large m12. The batteries suck, the charger sucks. I got the Milwaukee driver because my neighbor had one and it seemed to work good but the battery sucks.I have been installing cabinets for 25 years and only used Dewalt. I never had a Dewalt battery, just not charge . I have had old Dewalt batteries, start losing a good charge. I wore Dewalt drills out . Batteries are expensive and they should last at least four years. I think Milwaukee is just trying to invent all this different tools and should improve on their batteries and chargers. Improve on your tools.
Horrendous customer service I've put a lot of money into milwaukee tools really wish i hadn't
I bought a 18 volt 12amp battery. I could tell it was not working properly because it would only 15 minutes to run battery completely down. Sent battery in and they said It”appears “ that battery has been modified or counterfeited. I bought it from Home Depot so either Home Depot sells modified or Counterfeit parts or technician doesn’t know what he is talking about. Milwaukee obviously doesn’t guarantee their products as they claim. Either something is obviously modified or not no appears.
Called 9 different times and spoke with 9 different representative inregards to my 40 foot measuring tape from milwaukee tool.Customer service was very poor. I asked to speak with a manager they explain to me that they would put in a request for one to call me back two different times never did. I'm going to try and stay away from buying any milwaukee tools. If anyone from Milwaukee read this message you can reach Jason at (618) 410-0726.
Broken m12 impact driver, less than 1 year old. Rang to make a warranty claim, customer service agent couldn’t have cared less, told me it’s all done online and I need an account and to register the tool or nothing can be done. Went online to register but it’s out of the 30 day purchase period. Which the customer service agent would have know if they were capable rather than just fobbing me off. Disappointing customer experience
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