Teleflora

Hello Deborah, We’re very sorry to hear about your experience. We understand how frustrating it must be. Unfortunately, we weren’t provided enough information to locate your order and investigate this further. We’d really like the opportunity to make things right—please contact our Customer Service team at 800-822-9547 so we can investigate this for you. Thank you for bringing this to our attention.  Kind regards, Lauran L. Teleflora

Hello Lynette, We are truly sorry for your experience and completely understand your frustration. Same-day delivery is a service we take seriously, and we regret that we failed to meet that expectation—especially after a second attempt. That is not the level of service we strive to provide. While we did offer a discount as an apology, we respect your decision not to place another order. Your feedback has been shared with our team and with the local florist involved so we can address the breakdown that prevented delivery and prevent this from happening again. Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and disappointment this caused. Kind regards, Lauran Teleflora

Hello, I’m very sorry to hear your international order wasn’t delivered as expected. We understand how disappointing this is, especially when you provided the requested information and were still left without an update. This is not the experience we want for you. At the time you contacted us, we did not have enough information to accurately confirm the status of your order, and I apologize for the frustration that caused. I see that the order has since been canceled, and we want to make sure everything is fully resolved for you. We’d like to look into this further and ensure your refund is processed correctly. Please reach out to us at 800‑822‑9547 with your order number and delivery details so we can assist you right away. Thank you for bringing this to our attention. Kind regards, Brenda H Teleflora

Hello Steven, We are truly sorry for the disappointment and distress this caused during such a difficult time. Funeral orders are especially important to us, and we understand how upsetting it is when expectations are not met. Unfortunately, at the time this order was placed, there were no member florists in the area able to fulfill the request. While we strive to service every order, fulfillment depends on local florist participation and availability, which can be limited in certain circumstances. We sincerely regret that the order could not be delivered and apologize for the added frustration this caused. A full refund was issued as soon as the issue was identified. Please know this was not a lack of care or effort on our part, but rather a limitation in local availability. Kind regards, Lauran Teleflora

Hello TJT, We are very sorry your flowers did not arrive, especially for a funeral. We understand how upsetting this is and apologize for the inconvenience. At the time, we did not have enough information to locate your order. We would like to look into this for you. Please contact us at 800‑822‑9547 with your order number and delivery details so we can assist you. Thank you for bringing this to our attention. Kind Regards, Christina S. Teleflora

Hello Brittany, Thank you for reaching out and sharing your experience. I am truly sorry for the disappointment and frustration this situation has caused. With the information provided, we’re unable to assist further through this channel, but we absolutely want to work toward a resolution. Please give us a call at 1‑800‑822‑9547 so we can review the details together and work toward making this right. Again, we sincerely apologize for the disappointment and frustration this caused, and we appreciate the chance to address your concerns directly. Thanks, Ratonya H. Teleflora

Hello Dave, Thank you for reaching out and sharing your experience. I am truly sorry for the disappointment and frustration this situation has caused. With the information provided, we’re unable to assist further through this channel, but we absolutely want to work toward a resolution. Please give us a call at 1‑800‑822‑9547 so we can review the details together and work toward making this right. Again, we sincerely apologize for the disappointment and frustration this caused, and we appreciate the chance to address your concerns directly. Thanks, Ratonya H. Teleflora

Hello Peggy, Thank you for reaching out and sharing your experience. I am truly sorry for the disappointment and frustration this situation has caused. With the information provided, we’re unable to assist further through this channel, but we absolutely want to work toward a resolution. Please give us a call at 1‑800‑822‑9547 so we can review the details together and work toward making this right. Again, we sincerely apologize for the disappointment and frustration this caused, and we appreciate the chance to address your concerns directly. Thanks, Ratonya H. Teleflora

Hello Junk Trunk, We’re truly sorry for the frustration and inconvenience this situation caused, especially when your order was intended as a gift. We understand how disappointing it is when plans don’t work out as expected. For security and fraud-prevention reasons, some orders are automatically flagged for additional verification. When this happens, our team follows strict procedures designed to protect our customers’ personal and payment information. We understand that being asked to verify details can feel inconvenient, and we respect your decision not to proceed if you were uncomfortable with the process. We also regret that the timing prevented you from placing a replacement order and impacted your gift plans. That is never the experience we want for our customers. Thank you for taking the time to share your experience. Kind regards, Lauran Teleflora

Hello Beth, Please accept our sincere apologies for the issues you have experienced with our Teleflora service. It would be a pleasure to assist you further; however, the information provided is insufficient for me to access your order. Please contact us at 1-800-822-9547 or send a private message to us on Facebook. We appreciate you as a customer, and we hope to hear back from you. Best regards, Marcie S Teleflora

Hello Pat, Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Our goal is to provide excellent service, and we apologize for falling short on this order. You should see a refund in the amount of $81.58 issued back to your original form of payment within 2-10 business days or by 03/03/2026. If there is anything else we can do please contact us at 1-800-822-9547. We appreciate you as a customer, and we hope to hear back from you. Best regards, Marcie S

Hello Mitch G, Please accept our sincere apologies for the issues you have experienced with our Teleflora service. It would be a pleasure to assist you further; however, the information provided is insufficient for me to access your order. Please contact us at 1-800-822-9547 or send a private message to us on Facebook. We appreciate you as a customer, and we hope to hear back from you. Best regards, Marcie S Teleflora

I apologize for the issues with your recent order. Unfortunately, we do not have enough information to access your order. Please send us a private message with your order number or give us a call at 800-822-9547 so that we may further assist you. Best Regards. Marcie S Teleflora

Hi Maria, We’re very sorry to hear about your experience. Unfortunately, the information provided wasn’t enough for us to locate the order. We’d be happy to look into this further and assist you directly. Please contact us at 800‑822‑9547 so our team can help. We appreciate your feedback. Kind regards, Christina S. Teleflora

Hello Chris, My apologies that nobody was on chat. We are open 24/7 so it's strange no one answered, not sure what happened there, but I will absolutely forward this concern. When you signed up for emails, you should have received an email with a 20% off code in the fine print in bold capital letters. If you click on the word Teleflora or any part of the email it will take you to our site with the 20% off already applied. The prices of the flowers will be slashed out with new prices next to it. I did mark your order so that if you were signed into your account when the order was placed, we can refund the service fee for the 2nd order going to Stephven Chang Truong. You will get an email when this is refunded. My sincere apologies for the issue with our website and memberships. If you have any further concerns, please feel free to contact us back. Thank you, Jeannette B. Teleflora

Hello Liza, Thank you for reaching out and sharing your experience. I am truly sorry for the disappointment and frustration this situation has caused. With the information provided, we’re unable to assist further through this channel, but we absolutely want to work toward a resolution. Please give us a call at 1‑800‑822‑9547 so we can review the details together and work toward making this right. Again, we sincerely apologize for the disappointment and frustration this caused, and we appreciate the chance to address your concerns directly. Warm Regards, Erika P. Teleflora

Hello Bakyt, Thank you for sharing what happened. I’m very sorry for the frustration and disappointment this caused. Your order should have been delivered as expected, and you should have been notified immediately if there were any issues. We understand how upsetting it is to plan something special in advance and have it fall through without warning. A full refund has been issued for your order, and it typically takes 2–10 business days for the funds to appear back on your card, depending on your bank’s processing times. We truly apologize for the inconvenience and the lack of communication you experienced. If there’s anything more, we can assist you with, please contact us directly at 1-800-822-9547. Thanks, Ratonya H. Teleflora