Teleflora

Hello Anna Maria, We’re truly sorry for the disappointment this caused, especially for a Mother’s Day gift. We understand how upsetting it is when an arrangement does not reflect what was presented online—particularly at a premium price point—and we regret that this was your experience. After reviewing the order, we’ve issued a full refund and added a 50% discount toward a future purchase as a gesture of goodwill. While this doesn’t undo the frustration or the letdown your mother experienced, we hope it acknowledges that we take your concerns seriously. Teleflora works with local florists to fulfill orders, and while this allows us to support small businesses, it’s essential that delivered arrangements align closely with what’s advertised. We’re sorry that we missed the mark in this case and appreciate you sharing such candid feedback, which helps us identify where improvements are needed. Thank you for taking the time to let us know about your experience, and we apologize again for the disappointment. Kind regards, Lauran Teleflora

Hello C Simpson! Thank you for reaching out to Teleflora.com I am truly sorry we were unable to fulfill your order. We understand how disappointing this is and that we failed to provide you with the service you deserve. We welcome the opportunity to speak with you so that we may address any concern you may have. If you would, please call us at 1-800-822-9547 where we will be happy to assist you. Thank you for sharing your feedback. Sincerely, Kevin L Teleflora.com

Hello Randy Kiriluk! We’re truly sorry your Mother’s Day order was never delivered and that you received a “delivered” notification. We understand how frustrating and disappointing this was — especially given the situation. We apologize for the inaccurate status update and the unhelpful experience with customer service. We are always striving to do better. After reviewing your order, I can confirm that a full refund has been issued back to your original form of payment. Although we issue refunds quickly, unfortunately, it takes your bank or financial institution 2-10 business days to reflect it on your account, or by 5/25/26. If there is anything else we can assist you with, please reach out to us at 1-800-822-9547 or you may use our email of chat feature located at Teleflora.com. Thank you for sharing your experience. We’re sorry again for disappointing you and your wife on her special day. Sincerely, Kevin L Teleflora.com

Hello Kathryn Blanchette! We’re truly sorry your Mother’s Day experience did not meet your expectations. We understand how disappointing this was and that we fell short of your expectations. After reviewing the order, I see a full refund has been issued back to your original form of payment and a future discount code was issued. However, if you have any additional concerns or questions, please reach out to us at 1-800-822-9547. Thank you for sharing your feedback, as it helps us improve and make our customers’ experience better. We’re sorry again for disappointing you on Mother’s Day. Sincerely, Kevin L Teleflora.com

Hello Crypto NashVegas, We sincerely apologize for this experience and understand how frustrating and disappointing this was—especially for a Mother’s Day delivery that was ordered well in advance. While we work with an extensive florist network, there are rare instances where last-minute capacity issues occur, even in well-served suburban areas. That said, we take full responsibility for the lack of timely outreach and the inconvenience it caused you. Thank you for bringing this to our attention, and again, please accept our apologies for the disappointment. Kind regards, Lauran Teleflora

Hello Lucy, We’re very sorry for the frustration this situation caused and appreciate you bringing it to our attention. We understand how upsetting it is to see a charge and not receive flowers—especially when the order was placed for a special occasion. For security purposes, some orders are automatically flagged by our system for verification and may be canceled to prevent unauthorized use. In these cases, the charge you’re seeing is typically a temporary authorization hold placed by the bank, not a completed payment. Once an order is canceled, banks usually release those funds automatically, though the timing can vary depending on the financial institution. That said, we want to review your specific order to ensure everything was handled correctly. Please contact us directly at 800-822-9547, so we can assist further and locate your order details. When reaching out, kindly have your order number, so we can investigate and work toward a resolution as quickly as possible. We sincerely apologize for the inconvenience and appreciate the opportunity to look into this for you. Kind regards, Lauran Teleflora

Hello Rishi, We’re very sorry to hear about your experience and understand how disappointing it is when an arrangement doesn’t match what was ordered—especially after spending a significant amount for a meaningful gift. We’d like the opportunity to review what happened and see how we can address this for you. To locate your order and investigate further, please contact us at 800-822-9547 and provide your order number, along with the recipient’s name. We truly regret the frustration this caused and appreciate you bringing it to our attention. Your feedback is important to us, and we’d welcome the chance to look into this more closely. Kind regards, Lauran Teleflora

Hello T L, We’re truly sorry for the frustration and disappointment you experienced, especially while trying to send condolences during such a difficult time. That is certainly not the experience we want for our customers, and we sincerely regret the inconvenience caused throughout the ordering process. Product availability can occasionally vary based on our local florist network, and when an item cannot be fulfilled as intended, orders may be canceled to avoid delivering something that doesn’t meet expectations. That said, we understand how upsetting it is to go through the effort of placing an order—particularly with a promo code—only to have it canceled. We’d like the opportunity to review your experience in more detail and see if there’s anything we can do to address your concerns. To do so, please contact us directly at 800-822-9547, and provide your order number, so we can locate the details and investigate further. We truly apologize for the added stress this caused during an already emotional time, and we appreciate you sharing your feedback. Kind regards, Lauran Teleflora

Hello Mark, We’re very sorry to hear about your experience and understand how frustrating it must have been when your delivery did not arrive as scheduled—especially for a Mother’s Day order. We strive to deliver all orders on time, but when an issue occurs and a delivery cannot be completed, a refund is issued to avoid additional inconvenience. We realize this doesn’t undo the disappointment, and we regret that the situation led you to feel this way. We’d like the opportunity to review your order in more detail and confirm exactly what happened. Please contact our customer service team at 800‑822‑9547 and have your order number available so we can locate the order and assist further. Thank you for taking the time to share your feedback. We’re sorry we missed the mark on this occasion and appreciate the chance to look into this for you. Kind regards, Lauran Teleflora

你好丽莎， 对于由此造成的失望，我们深表歉意，尤其是在母亲节。您说得完全正确，您订购的 Grow Positive Garden 应该已按照描述交付，对于用插花替代的情况，我们深表歉意。 在审核您的体验后，我们已为订单全额退款，并为未来购买提供 50% 的折扣，以示善意。虽然我们知道这并不能取代您为妈妈准备的特殊时刻，但我们希望它有助于表明我们对这个错误的重视程度。 您的反馈对我们很重要，我们很遗憾我们在如此有意义的时刻错过了目标。感谢您让我们注意到这一点——我们非常珍惜这次做得更好的机会，并希望将来能够为您提供更准确的服务。 亲切的问候， 劳兰 特莱弗洛拉

Hello Rock! I apologize for the inconvenience with your order. Unfortunately, I’m unable to locate it using the information provided. Our goal is to provide exceptional service, and we regret that we did not meet your expectations. Please contact us at 1-800-822-9547, or reach out via email or chat through Teleflora.com, so we can assist you further and make this right. Kind regards, Kevin L. Teleflora.com

Hello Christi! I apologize for the inconvenience with your order. Unfortunately, I’m unable to locate it using the information provided. Our goal is to provide exceptional service, and we regret that we did not meet your expectations or provide the service you deserve. Please contact us at 1-800-822-9547, or reach out via email or chat through Teleflora.com, so we can assist you further and make this right. Kind regards, Kevin L. Teleflora.com

Hello Brad! I apologize for the inconvenience with your order. Unfortunately, I’m unable to locate it using the information provided. Our goal is to provide exceptional service, and we regret that we did not meet your expectations or provide the service you deserve. Please contact us at 1-800-822-9547, or reach out via email or chat through Teleflora.com, so we can assist you further and make this right. Kind regards, Kevin L. Teleflora.com

Hello John! I apologize for the inconvenience with your order. Unfortunately, I’m unable to locate it using the information provided. Our goal is to provide exceptional service, and we regret that we did not meet your expectations or provide the service you deserve. Please contact us at 1-800-822-9547, or reach out via email or chat through Teleflora.com, so we can assist you further and make this right. Kind regards, Kevin L. Teleflora.com

Hello Tiffany, We’re truly sorry to hear about this experience, especially for a Mother’s Day gift, which should have been special and stress-free. This is not the level of quality or presentation we strive to provide, and we completely understand how disappointing this must have been for you and your mother. After reviewing your concern, a full refund was issued as a resolution. While we initially offered partial compensation options consistent with our policy, we recognize that this arrangement did not meet expectations, and we regret the frustration that followed. We appreciate you bringing this to our attention, as feedback like yours helps us improve both our product quality and customer service. Please accept our sincere apologies for the inconvenience and disappointment caused. Kind regards, Lauran Teleflora

Hello Beth Kane, I apologize for the inconvenience with your order. Unfortunately, I’m unable to locate it using the information provided. Our goal is to provide exceptional service, and we regret that we did not meet your expectations. Please contact us at 1-800-822-9547, or reach out via email or chat through Teleflora.com, so we can assist you further and make this right. Kind regards, Erika P. TFHQ

Hello Trish Adams, I apologize for the inconvenience with your order. Unfortunately, I’m unable to locate it using the information provided. Our goal is to provide exceptional service, and we regret that we did not meet your expectations. Please contact us at 1-800-822-9547, or reach out via email or chat through Teleflora.com, so we can assist you further and make this right. Kind regards, Erika P.

Hello Kevin M., I apologize for the inconvenience with your order. Unfortunately, I’m unable to locate it using the information provided. Our goal is to provide exceptional service, and we regret that we did not meet your expectations. Please contact us at 1-800-822-9547, or reach out via email or chat through Teleflora.com, so we can assist you further and make this right. Kind regards, Erika P. TFHQ