Teleflora

Hello nyc_hk_review! We’re truly sorry your Mother’s Day experience did not meet your expectations. We understand how disappointing it was to receive an arrangement that fell far short of what you ordered and paid for. We apologize for the poor quality delivered. If there is anything else we can do to make this right, please call us directly at 1-800-822-9547 so we can assist you personally. Thank you for sharing your feedback. We’re sorry again for disappointing you on Mother’s Day. Sincerely, Kevin L Teleflora.com

Hello Madeline Moore! We’re truly sorry your Mother’s Day experience did not meet your expectations. We understand how frustrating it was to have the bouquets arrive on different days — especially while working 12-hour nursing shifts — and that one bouquet was still missing on Sunday morning. We apologize for the late Saturday delivery and the lack of clear communication. A refund doesn’t fix the stress of last-minute adjustments on such an important day. After reviewing the orders, I see a full refund has been issued for the order we were unable to fulfill. If we can assist you with anything further, please call us directly at 1-800-822-9547 as we always welcome hearing from you. Thank you for sharing your experience. We’re sorry again for the inconvenience. Sincerely, Kevin L Teleflora.com

Hello Reb Lee! We’re truly sorry that your Mother’s Day order did not meet your expectations and was ultimately canceled on the day. We understand how disappointing it was to see the order listed as “fulfilled” only for it to be canceled too late to make other arrangements. We sometimes need to cancel orders when the product is not available and we do not want to send something that will not meet expectations. We regret this happened and that we didn’t communicate the situation more clearly. We welcome the opportunity to speak with you and see how we can better address your experience. If you would, please call us directly at 1-800-822-9547 so we can assist you. Thank you for sharing your feedback. This will help us with our continuing efforts to improve our customers’ experiences. We’re sorry again for letting you and your mom down on her special day. Sincerely, Kevin L Teleflora.com

Hello Barry, We’re truly sorry for the disappointment and frustration this caused, especially while trying to send flowers for Mother’s Day. This is not the experience we strive to deliver, and we sincerely regret the inconvenience. After reviewing your order, I can confirm that a full refund has been issued to your original payment method after speaking with you. If there is anything else we can assist you with, please call us at 1-800-822-9547 so we can assist you as you deserve. Thank you for sharing your experience. Again, our apologies. Sincerely, Kevin L Teleflora.com

Hello Josh Marler! We’re truly sorry for any issue with your floral gift. We understand how disappointing this is and apologize this happened on such a special day. We’d like the opportunity to review your order and make this right. Please call us at 1-800-822-9547 with your order number so we can assist you personally. Thank you for sharing your experience. We are looking forward to hearing from you! Sincerely, Kevin L Teleflora.com

Hello Natalie Goode-Henry! We’re truly sorry your Mother’s Day order was not delivered. We understand how disappointing this was and apologize this happened on such a special day. We welcome the opportunity to review your order and make this right. Please call us at 1-800-822-9547 with your order number so we can assist you personally. Thank you for sharing your experience. We are looking forward to hearing from you! Sincerely, Kevin L Teleflora.com

Hello CS! We’re truly sorry your Mother’s Day order was not delivered. We understand how disappointing this was and apologize this happened on such a special day. We’d like the opportunity to review your order and make this right. Please call us at 1-800-822-9547 with your order number so we can assist you personally. Thank you for sharing your experience. We are looking forward to hearing from you! Sincerely, Kevin L Teleflora.com

Hello Fave! We’re truly sorry your experience with Teleflora this Mother’s Day did not meet your expectations. We understand how frustrating this was. Occasionally we must cancel orders due to product availability to avoid sending an arrangement below expectations. We regret this happened on such a special day. We’d like the opportunity to review your order and see how we can make this right. Please call us directly at 1-800-822-9547 with your order number so we can assist you personally. Thank you for sharing your experience. We’re sorry again for not meeting your expectations on Mother’s Day. Sincerely, Kevin L Teleflora.com

Hello Lola! We’re truly sorry you were disappointed with your Mother’s Day order. You selected a pretty pink arrangement, but red roses were delivered instead. We understand how upsetting that must have been. Product availability can occasionally vary based on our local florist network, and when an item cannot be fulfilled as intended, our florists may need to substitute. We apologize that the substitution in this case did not meet your expectations. We’d like the opportunity to review your order and make this right. Please call us directly at 1-800-822-9547 with your order number so we can assist you personally. Thank you for sharing your feedback. We’re looking forward to hearing from you! Sincerely, Kevin L Teleflora.com

Hello Ed! We’re truly sorry that Teleflora let you and your mother down this Mother’s Day. We understand how disappointing and frustrating it was to have an order confirmed for the 9th, only to receive a cancellation notice that left no time to make other arrangements. We understand that giving a refund after the day has passed doesn’t fix the missed moment, and we apologize for that. We’d like the opportunity to review your order and see how we can make this right. Please call us directly at 1-800-822-9547 with your order number so we can assist you personally. Thank you for taking the time to share your experience. We’re sorry again for disappointing you and your mom on her special day. Sincerely, Kevin L Teleflora.com

Hello Joanne Mueller! We are truly sorry to hear about your experience and understand how upsetting this situation was, especially given the meaningful reason for your order. We recognize how important it was for this plant to be delivered as promised during such a difficult time. We regret the confusion surrounding availability, changes to the delivery timeline, and the lack of clear follow up communication you encountered. That is not the experience we want for our customers, particularly in moments that require care and compassion. Your feedback has been shared internally, as clear communication and accurate expectations are extremely important to us. If there is anything else that we can assist you with or if you have additional questions, please let us know. You may contact Teleflora by calling our Customer Care team at 1 800 822 9547, by visiting Teleflora.com and scrolling to the bottom of the page to click Contact Customer Service to send an email, or by using chat through Teleflora.com by selecting Need Help at the top of the page. Thank you for taking the time to share your experience. We appreciate you bringing this to our attention. Best, Kevin L Teleflora.com

Hello Michelle Ellul! Thank you for sharing your experience. We understand how disappointing this situation was, especially when you were planning something meaningful ahead of Mother’s Day. We regret the confusion surrounding the order status, pickup expectations, and communication you encountered. This is not the experience we want for our customers, and we appreciate you taking the time to share these concerns. Your feedback has been shared internally, as clarity around pricing, availability, and communication is very important to us. After reviewing the order, a full refund in the amount of $44.76 was issued on 5/8/26 back to your original form of payment. Refunds are released immediately on our end, though your bank or financial institution may take 2 to 10 business days to reflect the credit on your account, or by 5/25/26. If there is anything we can assist you with, you may contact Teleflora by calling our Customer Care team at 1.800.822.9547, by visiting Teleflora.com and scrolling to the bottom of the page to select Contact Customer Service to send an email, or by using chat on Teleflora.com by clicking Need Help at the top of the page. Thank you again for bringing this to our attention. Sincerely, Kevin L Teleflora.com

Hello Tyler, We sincerely apologize for the missed Mother’s Day delivery and the frustration that followed. We understand how important and time‑sensitive this gift was. The cancellation and refund should not have occurred without fully addressing your request, and we regret that our follow‑up did not resolve the matter properly. To make this right, we have issued a complimentary flower arrangement to be delivered at your convenience as a goodwill gesture. Thank you for sharing this feedback. Kind regards, Lauran Teleflora

Hello Raquel, We’re very sorry to hear about your experience and understand how frustrating this must have been, especially around Mother’s Day. A delivery marked as completed when it wasn’t received, followed by an arrangement that didn’t match what was ordered, is not the experience we aim to provide. We’d like the opportunity to review this further and address your refund request. Unfortunately, we do not have enough information to locate your order. Please contact our customer care team directly at 800‑822‑9547 so we can assist you as quickly as possible. Kind regards, Lauran Teleflora

Hello T W, Thank you for your feedback. Please call us at 800-822-9547 with your confirmation number so we can review the order and assist further. Kind regards, Lauran Teleflora

Hello Sarah, We sincerely apologize for the confusion and frustration surrounding your order. The delivery status information you received was incorrect, and we understand how upsetting this was—especially for Mother’s Day. A full refund has been issued, and we regret that we were unable to meet expectations on this occasion. Kind regards, Lauran Teleflora

Hello Dana, We’re very sorry to hear about your experience and understand how frustrating it is to receive an arrangement that doesn’t match what was ordered—especially alongside difficulties with customer service. That’s certainly not the level of care we aim to provide. We have located two Mother’s Day orders that may be associated with your review, but we need a bit more information to accurately identify the correct one. To continue looking into this, please contact us directly at 800-822-9547 and provide the recipient’s full name, along with the delivery date and order number if available. Once we have those details, we’ll be able to review what happened with the flowers and vase and determine next steps. We truly regret your disappointment and appreciate the opportunity to look further into this for you. Kind regards, Lauran Teleflora

Hello Mike, We’re very sorry for the disappointment and frustration this experience caused, especially for a Mother’s Day order. Unfortunately, when the arrangement could not be fulfilled as requested, the order was canceled to avoid delivering something that didn’t meet expectations. A future discount was issued as a courtesy, and any charges associated with the canceled order were released accordingly. We understand this does not make up for the missed delivery or the inconvenience, and we sincerely regret that we were unable to provide a better resolution at the time. Thank you for sharing your feedback—it’s important to us, and we’re sorry we fell short on this occasion. Kind regards, Lauran Teleflora

Hello Patrice, Thank you for taking the time to share your experience with us. We appreciate the opportunity to address your concerns. We’re glad to hear that both of your daughters ultimately received the flowers you ordered, and that one of the deliveries arrived on time as planned. That said, we sincerely apologize for the issues you encountered with the second order—including the delayed delivery, the incorrect arrangement and card, and the confusion caused by the initial misdelivery. We understand how unsettling that must have been, especially when sending gifts to loved ones in different cities. We did issue a 25% refund for the affected order along with a 25% future-discount as soon as the delay was reported. While we’re relieved the situation was eventually corrected by the florist, we recognize that this does not excuse the stress and inconvenience you experienced. Your feedback is important to us and has been shared internally to help prevent similar issues in the future. Thank you again for your patience and for allowing us the chance to make things right. Kind regards, Lauran Teleflora

Hello S Williams, We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been—especially for an important holiday like Mother’s Day. We’d like to look into the missing arrangement and provide clear answers about the delivery status and any applicable refund. To locate the order and review what happened, we’ll need a bit more information. Please contact us directly at 800-822-9547 or email us at [email protected] and provide the order number along with the full name of the recipient for the undelivered arrangement (and delivery date, if available). Once we have those details, we can investigate promptly and follow up with next steps. We sincerely apologize for the inconvenience you’ve described and appreciate the opportunity to review this further. Kind regards, Lauran Teleflora