在 Teleflora，我们很自豪能够在超过 81 年的时间里为客户与全国最好的花店建立联系。 Teleflora 总部位于加利福尼亚州洛杉矶，在美国和加拿大拥有超过 13,000 家会员花店，在北美以外地区还有 20,000 家附属花店。这个广泛的网络，加上我们对卓越客户服务的承诺，意味着当您从 Teleflora 发送鲜花时，您可以确信您发送的是最好的鲜花。作为一家服务组织而不是一家花店，Teleflora 通过投资最现代的技术、寻求持续的创新和服务改进、并提供业内最优秀的人才，让您轻松选择美丽的花店交付的产品，以确保您相信 Teleflora 花店将轻松下单并快速、专业地满足您的订单，让您完全满意。
Teleflora（www.teleflora.com）在 OK.one 的综合评分为 1.5 分（满分 5 分），基于本站收录的 201 条用户评价，属于爱好与工艺品分类，口碑较差。80% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-08-11。
大多数评论者对他们的整体体验并不满意。顾客经常抱怨，交付给他们的朋友和家人的插花看起来与他们最初订购和付款的完全不同。当消费者试图通过电话解决这些严重的订单问题时，消费者还面临着极其令人沮丧的交货延迟、错过时间表以及完全无助的客户服务团队。 有些人对美丽的插花非常满意，并发现在线网站下订单非常容易。其他一些评论者也指出了及时的交货时间、礼貌的沟通以及非常合理的庆祝购买价格。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。
我本来希望给 0 星。为葬礼和探视时间订购第二天的鲜花。已接受订单并确认交货日期。打电话确认已送达，但事实并非如此！丧事完了，无能为力。 不可接受的。没有通知。 他们没有给我退款，而是欠我免费鲜花和一个巨大的道歉。
你好安德里亚， 对于您的经历，我们深感抱歉。我们了解鲜花递送的意义和时间紧迫性，特别是对于葬礼而言，我们对您的订单未能按承诺递送深表遗憾。我们完全理解这种情况是多么令人不安和不可接受。请注意，我们确实尝试联系您讨论此事并努力寻求解决方案，但遗憾的是，我们无法联系到您。我们非常希望有机会与您直接交谈并纠正这一问题。请在您方便的时候尽早致电 1-800-822-9547 给我们回电，以便我们详细审核您的订单并讨论最适合您的解决方案。对于给您带来的失望和不便，我们再次深表歉意。我们感谢您的反馈，并希望有机会恢复您的信任。 谢谢， 拉托尼亚·H. 特莱弗洛拉
订单被取消，没有给出原因，也没有通知我
Hello Michael, Thank you so very much for contacting Teleflora. While we have many florists located in the US, Canada, and many international countries, we were unable to locate a florist in the recipient’s area for delivery. At this time, your order has been canceled and a full refund issued back to your original form of payment. You should see your refund in 2-10 business days, or by 6/8/2026. It has been a pleasure to assist you. If you have any other questions or concerns, please call us at 800-822-9547. Best Regards, Ratonya H. Teleflora
我花了一些时间才给您评论，因为我对所提供的服务非常反感。 我收到女儿的母亲节订单。我女儿收到了交货通知，但两天后我收到了半死的葬礼鲜花和一小盆枯萎的黄玫瑰。绝对不是她订购的。来自新泽西州特伦顿中心 115 号的 Jefferson Sandoval 提供了这些鲜花。他们在不同的州，我住在宾夕法尼亚州。 我收到的产品是 TEV55-6C Desert Sunrise。 不是葬礼鲜花。 它还说她付给你的是 79.99，但她支付的价格远高于该价格。进入一百半 贵公司没有找到本地花店。您在电话中的答复是，我们无能为力，抱歉。这根本不是良好的客户服务。 买家要小心，在母亲节收到死去的葬礼鲜花是该公司及其附属公司的耻辱 你至少应该退还我女儿的钱。订单号为 MTL477 序列 386 尼娜·布鲁纳
你好克里斯蒂娜， 非常感谢您联系 Teleflora。 对于给您带来的任何不便，我深表歉意。我已审核该订单，我们需要与发件人讨论有关此订单的任何问题。请让发件人致电 800-822-9547 与我们联系。 最好的问候， 拉托尼亚·H. 特莱弗洛拉
为当天送达支付了额外费用，但鲜花并未按承诺送达。跟踪停留在“与花店”上，没有任何解释，也没有有意义的更新。 “客户服务”是一个机器人声音，不提供任何帮助。非常令人沮丧和失望的经历。我不会再相信这项服务。
你好，威尔， 对于您在订单中遇到的令人沮丧的经历，我们深表歉意。我们了解及时交货的重要性，尤其是当您为当日服务支付额外费用时，我们对未能满足这一期望深表遗憾。对于缺乏沟通以及您在寻求帮助时遇到的困难，我们也深表歉意。这不是我们旨在提供的服务水平，我们完全理解您的失望。请注意，我们已全额退款。我们真诚地感谢您提请我们注意这一问题，您的反馈将用于帮助改善我们的交付跟踪和客户支持体验。对于给您带来的不便，我们再次深表歉意，并感谢您的耐心等待。如果还有什么问题，我们可以为您提供帮助，请随时与我们联系。 谢谢， 拉托尼亚·H. 特莱弗洛拉
如果我能给零星我会的。首先，订单没有按时到达。我很容易就得到了退款，这是第一次与这家公司合作的经历中唯一积极的部分。我的另一半收到的东西与我订购和支付的东西完全不同，这家公司应该因欺诈而被关闭！它不允许我在这里上传照片，但这太糟糕了！布置甚至都不相似，花又旧又枯萎，这很糟糕而且不专业。
Hello Ki Stevens, We’re very sorry to hear about your experience and understand how disappointing this must have been. This is not the level of service we aim to provide. Unfortunately, we don’t have enough information in your review to locate the order and investigate what happened. If you’d like to discuss this further, please give us a call at 800-822-9547. We would welcome the opportunity to look into this for you. Kind regards, Erika P. Teleflora
我订购的鲜花和花瓶看起来与网站上的非常不同。对实际交付的内容非常失望。不会再使用它们。我确实给他们发了电子邮件，但截至昨天还没有收到回复。
Hello Kelly, We’re sorry to hear that the arrangement you received did not meet your expectations. Our goal is always to deliver products that reflect the quality and appearance shown on our website, and we understand how disappointing this experience must have been. We appreciate the opportunity to speak with you directly and are glad we could resolve this by providing a 50% refund along with a 50% discount on a future order. Your feedback is important to us, and we will share it with our florist network to help improve consistency and overall service. Thank you for bringing this to our attention, and we hope to have the chance to provide you with a much better experience in the future. Kind regards, Christina S. Teleflora
我下的订单将于 5 月 24 日（星期日）交付。我收到确认邮件已送达的消息。 当收件人没有收到邮件时，我拨打了自动帮助热线，并被告知邮件正在“途中”。它从未到达那里！ 他们将功劳归于我，但买家要小心。 看完所有这些其他评论后，我不知道他们是如何继续营业的。 我已经解决了这个问题并获得了退款，但这并不能解决生日双胞胎从未收到鲜花的事实。 荒谬的。
Hello Rocky, I’m very sorry to hear that your order was not delivered and that the tracking information was inaccurate. This is not the level of service Teleflora strives to provide. Please contact our Customer Service team at (800) 822-9547 for further assistance, and kindly request to speak with a supervisor so we can help resolve this for you promptly. Thank you, Jeannette B. Teleflora
不要指望收到的东西与订购的东西相差甚远。我订购的高级布置类似于查理布朗圣诞树。将您的业务转移到其他地方。 ***编辑***。我回复了您的报价，并附上了您广告的图片和已发送的图片，但目前尚未回复。我绝不会以任何价格订购任何商品，因此我对贵公司的经历感到非常失望。 未来订单的 25% 折扣价值为 0，因为我永远不会相信你们的组织会再次供应鲜花。
Hello Michael, We’re sorry to hear that your arrangement did not meet expectations and understand your disappointment. This is not the experience we strive to provide. We did respond to your email and worked to make this right by issuing a 25% refund along with a 25% discount on a future order. Your feedback has been shared with our florist partners to help improve quality and consistency. If you need any further assistance, please don’t hesitate to contact us at 800-822-9547. Thank you for bringing this to our attention. Kind regards, Christina S. Teleflora
他们与另一家名为 FlowerShopping/The Flower Shop 的骗局/幌子公司合作，我收到一条消息说他们已成功交付鲜花或很快就会交付！！？那是什么意思？我妈妈从来没有收到过她的花，他们也不会退还我的钱......不要从这些小偷时期购买！请注意。
Hello Dean, I am terribly sorry for the experience with your floral purchase. If your order was placed on www.teleflora.com and it wasn't delivered, we would absolutely provide a full refund. If the order was placed with any other company (i.e. Flower Shopping, Avas, or a local florist), you would have to contact them directly, we do not have access to other businesses orders. If your order was placed on www.teleflora.com, please contact us at (800) 822-9547 and we would be more than happy to make this right. Our order confirmations only say Teleflora, don't have a local florists name on them, and have 9–10-digit order numbers. Best Regards, Jeannette B. Teleflora
我为 2026 年 5 月 24 日星期日我表弟/最好的朋友的 70 岁生日派对订购了一束漂亮的花束。但这些花从未送达。我感到震惊和失望。如果他们周日不发货，他们可能会在我 5 月 20 日下订单时提到这一点。有电子邮件、短信和电话。但是，没有沟通！没有花！请不要使用这家明显无能的公司。
Hello Renee Waltzer, We sincerely apologize for your unsatisfactory experience—this is not the level of service Teleflora aims to provide. Please reach out to our Customer Service team at (800) 822-9547 for further assistance, as we were unable to locate an order using the details shared in your post. Best Regards, Jeannette B. Teleflora
可怕的经历，毁了母亲节。我订购了一个大型花卉布置（超过 100 美元），他们交付了六朵玫瑰的布置。我伸出手，他们说他们无能为力。太糟糕了，不要使用它们！
Hello KB, If your order was placed with a local florist, we don't have access to their orders, you would have to call them directly; we do not have access to other businesses personal orders. Please call Customer Service at (800) 822-9547 if your order was placed on www.teleflora.com. We would like the opportunity to make this right, especially since the order wasn't filled to value. We look forward to hearing from you. Thank you, Jeannette B. Teleflora
与我购买的完全不相符！只买了牡丹，我女儿收到了百合和康乃馨。当我寻求支持时，却没有得到任何支持！不要购买！
Hello Macy, We’re very sorry to hear about your experience, this is not the level of service we strive to provide. We understand how disappointing it must have been to have the arrangement differ from what you ordered, especially for such a meaningful occasion. Unfortunately, we’re unable to locate your order based on this review alone. We would truly appreciate the opportunity to make this right. Please contact us directly at 800-822-9547 with your order details so we can investigate and work toward a resolution. Your satisfaction is very important to us, and we hope to restore your trust in Teleflora. Kind regards, Christina S. Teleflora
非常有帮助，我在名字上犯了一个错误，应该是 gocto 我输入了我的名字，应该是 Blinda Ensley Jones，而不是 Patricia Gentry，我很困惑，可以更改吗？我的表弟 Blinda 去世了 谢谢你
不要使用这家公司！我下令安排葬礼。它应该在探视当天被送到殡仪馆。虽然我的钱被退回，但安排从未发送，我什至还没有接到电话或电子邮件告诉我！荒谬的！！！服务一点都不好！！如果我得到通知，我可以做出其他安排！相反，我在拜访时看不到我送的花，而且是在我找到退款之后！我彻底恶心了！！！我给他们一颗星的唯一原因是这样其他人可以提前了解这一点！！！！！！
Hello Amanda, We’re very sorry to hear about your experience and understand how disappointing this must have been, especially given the importance of the occasion. This is not the level of service we aim to provide. Unfortunately, we don’t have enough information in your review to locate the order and investigate what happened. If you’d like to discuss this further, please give us a call at 800-822-9547. We would welcome the opportunity to look into this for you. Kind regards, Christina S. Teleflora
不要从这家公司订购。 质量和服务很糟糕，而且不值钱。 在失去儿子后，我给希腊的姻亲送花。我对所交付的内容感到非常失望和尴尬。 我花了 125 美元买了一篮小花。 我女儿给我发了一份安排。便宜了 10 美元，而且很漂亮。我的一天后就到了，相比之下显得微不足道。我向客户服务部提交了投诉，甚至附上了两种安排的照片。 他们表示该安排“已达到价值”并予以驳回。
Hello Michele, We’re very sorry to hear about your experience and understand how disappointing this was, especially during such a difficult time. After reviewing your order with the information provided, we can confirm that a 25% refund has been issued, along with a 25% discount on a future order, which has been sent to your email. We regret that the arrangement did not meet your expectations and appreciate your feedback. If you would like to discuss this further, please contact us at 800-822-9547. We’re here to help. Kind regards, Christina S. Teleflora
无论您做什么，都不要从 TELEFLORA 订购！！！！谈论一场彻底的灾难。订购了价值 200 多美元的插花，送到我分居的祖父的葬礼上，以试图修复与家人的关系。葬礼前一小时才发现 Teleflora 失去了订单。声称即使发送了确认电子邮件，他们也没有任何记录。感觉很糟糕并为此流了很多眼泪。我住在州外，无法及时送花到那里。致电 Teleflora，他们拒绝承担任何责任或采取任何行动来纠正这种情况。 客服小姐姐还挂断了我的电话！
Hello HBV, We’re very sorry to hear about your experience, especially during such a difficult time. Based on the details in your review, we’re unable to locate the order. We’d really like to look into this and help if we can. Please call us at 800‑822‑9547 with your confirmation information so we can review it further. We also apologize for your customer service experience; that’s not the level of care we aim to provide. Kind regards, Christina S. Teleflora
我订了美丽的禅宗花园，但不幸的是，送来的花少得可怜，连布置都没有。我好尴尬啊！ 打电话给公司，他们不会重新发送正确的订单，并给了我 50% 的折扣。再也不会了！！！！
Hello Sandra, We’re very sorry to hear about your experience and understand how upsetting and embarrassing this must have been. The arrangement you described is far from the quality and presentation we strive to deliver, especially for something as special as the Zen Garden bouquet. This is not the experience we want any of our customers to have, and we sincerely apologize that we fell short. We also regret that we were unable to resolve the issue to your satisfaction during your initial contact. After reviewing your case, we’ve issued a full refund and added a future discount to your account as an additional gesture of goodwill. While we understand your frustration, we truly hope you might consider giving us another opportunity to provide the beautiful, high-quality arrangement you originally expected. Thank you for bringing this to our attention—your feedback helps us improve. Kind regards, Lauran Teleflora
好像有点骗人的样子！我去下订单时使用了 25% 的促销代码，该促销代码适用于整个订单 - 没问题！然后突然间，我到达付款部分，促销代码消失了，促销代码框也消失了，价格大幅上涨。
Hello Evan, Thank you for bringing this to our attention — we’re really sorry for the confusion and frustration this caused during checkout. That definitely doesn’t sound like the experience we want for our customers. Sometimes promo codes can expire, have specific eligibility requirements, or encounter a technical issue at checkout, but we’d love to look into exactly what happened in your case. Could you please reach out to us with a few more details so we can investigate further? Please include your order number (if one was generated) and the email address you used when attempting to place the order. This will help us locate your account and review the issue more closely. You can also give us a call at 800-822-9547, and we’ll be happy to assist you right away. Kind regards, Lauran Teleflora
我一生中最糟糕的买花经历！我觉得他们使用了诱饵和开关。我订购的东西看起来与发送给我妻子的东西完全不一样。此外，他们的交货速度并不快，你也无能为力。我永远不会再使用它们。
Hello Daniel, We’re truly sorry to hear about your experience—this is not at all the level of service we aim to provide. We understand how disappointing it must have been to receive an arrangement that didn’t match what you selected, especially for such an important occasion. Please know that we take concerns like bait-and-switch and delivery delays very seriously, and we’re actively working with our florist partners to ensure better accuracy and timeliness moving forward. We appreciate you bringing this to our attention, and while we regret that we fell short, we’re glad we were able to issue a 50% refund as a step toward making things right. Your feedback is invaluable in helping us improve. Thank you again for sharing your experience, and we hope for the opportunity to restore your trust in the future. Kind regards, Lauran Teleflora
共 201 条符合条件的评价
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