Teleflora

Hello Christina, First and foremost, we sincerely apologize for your experience and for the distress this situation caused, especially given the importance of the occasion. We understand how meaningful it is to have flowers delivered for a funeral, and we are truly sorry that we did not meet your expectations. We take feedback like yours very seriously, and this is not the level of service we strive to provide. We would like the opportunity to look into this matter further; however, we have been unable to locate your order based on the information provided in your review. Could you please reach out to us at 1-800-822-9547 with your order number, the email address used to place the order, or the phone number associated with the purchase? This will allow us to investigate what happened and work toward an appropriate resolution. We deeply regret the lack of communication you experienced and understand your frustration. Your concerns have been noted and will be shared with our team to help prevent this from occurring in the future. Kind regards, Lauran Teleflora

Hello Chris, We’re truly sorry to hear about your experience—this is incredibly disappointing and far from the level of service we strive to provide. We completely understand your frustration after two failed deliveries and the added inconvenience of having to dispute the charge with your credit card company. This is not the experience we want for our customers, especially for important occasions like Mother’s Day, and we sincerely apologize for the repeated failures and breakdown in follow-up regarding your refund. We’d like the opportunity to investigate what happened and ensure this is fully addressed. Could you please provide your order number and/or the email address used to place the order so we can locate your account and review the situation in detail? We want to make absolutely certain that your refund has been properly processed and take steps to prevent this from happening again. We truly regret losing your trust and appreciate you bringing this to our attention. Kind regards, Lauran Teleflora

你好萨拉， 感谢您花时间分享您的体验 - 得知您最近的订单未达到您的期望，我们深表遗憾，尤其是在如此重要的场合。 我们理解，花时间选择有意义的安排，却发现交付的内容与您的想法大相径庭，这一定是多么令人失望。虽然有时由于可用性的原因可能需要替换，但它们应始终保持您所选编曲的整体风格、价值和质量。从你的情况来看，很明显我们没有达到这个标准。 对于使用折扣代码以及需要通过电话下订单给您带来的不便，我们深表歉意。这种额外的挫败感当然不是我们想要提供的无缝体验。 我们感谢您在订购前进行更清晰沟通的反馈——您的观点得到了很好的理解，我们将与我们的团队分享这一点，因为我们将不断努力提高透明度和一致性。 亲切的问候， 劳兰 特莱弗洛拉

Hello Alex, We’re very sorry for the frustration and disappointment this caused, especially for such an important occasion. We regret that we were unable to fulfill your order after the reschedule—that’s not the experience we want for our customers. While we’re glad a refund was issued, we understand the delay adds to the frustration. Your feedback is appreciated and will be shared with our team as we work to improve reliability and communication. Kind regards, Lauran Teleflora

Hello Hannah, We’re truly sorry to hear about this and understand how disappointing that must have been. That’s not the experience we aim to provide. We’d like to look into this and make it right—please share your order confirmation number, email, or phone number so we can locate your order and assist you further. Kind regards, Lauran Teleflora

Hello Claudia! Thank you for your review. I am truly sorry to hear you were disappointed with your floral gift and that it was not delivered directly to the recipient. Our goal is to provide the best products and service, and I regret that we did not meet your expectations. I see a resolution has already been provided, but please feel free to reach out if you need anything further. We are available at 1.800.822.9547 or via chat or email at Teleflora.com. Sincerely, Kevin L Teleflora

Hello RC, Thank you for taking the time to share your experience. I am very sorry that your order did not arrive within the early delivery timeframe. While I’m glad our team was able to refund the early delivery fee, I regret that this inconvenience occurred in the first place. I am also sorry to hear that the floral arrangement appeared much smaller than expected. We strive to ensure our arrangements reflect the size, style, and value shown online, and I understand how disappointing it is when the delivered product does not meet those expectations. Your feedback is important and helps us improve both our service and product presentation. We welcome the opportunity to speak with you directly. If you would, please reach out to us by phone at 1.800.822.9547 or through the chat or email options available at Teleflora.com. Our team would be happy to review your order in detail and work toward a satisfying resolution. Sincerely, Kevin L Teleflora

Hello Leslie! Thank you for sharing your experience. I am truly sorry for the disappointment you felt, especially for such an important occasion. I understand how upsetting it must have been to have an arrangement delivered that did not meet expectations and how embarrassing that situation felt during such a meaningful occasion. We also understand how important personal touches like a handwritten message are, and I regret that this part of your order was not fulfilled as intended. Your feedback is taken seriously, and this is not the level of product or service we aim to provide. We would truly like the opportunity to review your order details and make things right. Please reach out to us at 1.800.822.9547 or through chat or email at Teleflora.com so we can assist you further and address your concerns. We are looking forward to hearing from you! Sincerely, Kevin L Teleflora

得知您的订单出现问题，我感到非常遗憾。遗憾的是，我们无法根据您提供的信息找到您的订单。请致电 800-822-9547 联系我们，以便我们为您提供帮助。 此致，Carrie D.，Teleflora

Hello Christopher, I am terribly sorry for the issues with your floral orders. Can you please reply with an order number and email address you used to place the order, so we can look into this further? Thank you, TFHQ

Thank you for your feedback. We take concerns like this seriously and would like the opportunity to review the situation further. Based on the details provided, we are unable to locate a record that aligns with this experience through our service. We encourage any floral shop that has had an issue related to membership to contact us directly so we can properly investigate and assist. Please feel free to reach out to our Customer Care team so we can look into this for you. Sincerely, Carrie D., Teleflora

Hello Stephen, Thank you for your continued support and for sharing this feedback—we’re very sorry this experience fell short of what you’ve come to expect from us. We completely understand how frustrating it must have been to receive a delivery confirmation, only to have your order canceled partway through the day without a replacement or prior notice. That’s not the level of service we aim to provide, especially for important occasions like Mother’s Day. Due to the high demand and limited florist availability following the holiday, there are rare instances where we are unable to fulfill an order as expected. However, we recognize that simply canceling without offering an alternative or more timely communication is disappointing and unacceptable. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention. We hope to have the opportunity to restore your confidence in our service in the future. Kind regards, Lauran Teleflora

Hello Lesslly, We sincerely apologize for the experience you described. We understand how upsetting this situation was, especially for Mother’s Day. The delivery status provided was incorrect, and we regret the frustration and confusion it caused. A full refund has been issued for your order. We appreciate you sharing your feedback and are sorry we did not meet expectations on this occasion. Kind regards, Lauran Teleflora

Hello Natasha, We’re very sorry to hear about your experience. Receiving an arrangement that does not match the size, color, or flower selection of the premium lavender bouquet you ordered—especially for an anniversary—is unacceptable and not the experience we strive to provide. We’d like the opportunity to look into this further and assist with a resolution. Please contact us at 800‑822‑9547 or email [email protected] so we can gather the necessary details and help make this right. Kind regards, Lauran Teleflora

Hello Anisa, We’re truly sorry to hear how disappointing this experience was, especially for such an important occasion as Mother’s Day. We completely understand how much thought goes into choosing the perfect arrangement, and we regret that what was delivered did not reflect your selection or expectations. You’re absolutely right to expect that the arrangement closely matches what was ordered, and we sincerely apologize for the frustration and impact this had on both you and your mom’s special day. We also want to clarify that a full refund has now been issued for your order. We recognize that the initial resolution did not meet your expectations, and we appreciate your patience while this was corrected. We’re very sorry again for letting you down on such a meaningful occasion, and we appreciate you bringing this to our attention. Kind regards, Lauran Teleflora

Hello Megan, Thank you for bringing this to our attention, and we’re truly sorry that the arrangement your mom received was not the Enchanted Cottage bouquet you selected. We understand how important it is for your gift to match what you carefully chose, especially for a meaningful occasion. To make this right, we have issued a full refund for your order, and we’ve also provided a 50% discount code for a future purchase as a gesture of goodwill. While we understand you may feel hesitant to order again, we do hope you’ll consider giving us another chance to deliver the quality and accuracy you expected. We’re very sorry again for the inconvenience and appreciate you taking the time to share your experience. Kind regards, Lauran Teleflora

Hello Customer! We’re truly sorry your Mother’s Day order for your mother-in-law was not delivered. We understand how upsetting it was to receive a late voicemail on the actual day, leaving you no time to make other arrangements. Unfortunately, I am unable to identify the order with the information provided. If you would, please reach out to us at 1-800-822-9547 or use our email or chat feature at Teleflora.com so that we may ensure a satisfying resolution has been provided and give you the communication that you deserve. Thank you for your feedback. We’re sorry again for disappointing you on Mother’s Day. Sincerely, Kevin L Teleflora.com

We’re truly sorry your Mother’s Day order was not delivered. We understand how disappointing and frustrating this was, especially after ordering well in advance. Unfortunately, I am unable to identify the order with the information provided. If you would, please reach out to us at 1-800-822-9547 or use our email or chat feature at Teleflora.com so that we may ensure a satisfying resolution has been provided. Thank you for your feedback. We’re sorry again for letting you down on Mother’s Day. Sincerely, Kevin L Teleflora.com