The consultant hung up on me before i…
The consultant hung up on me before i could ask another question
About 1-800Accountant
Data updated- Website
- 1800accountant.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 206 reviews
- Replies to negative
- 83% (24/29)
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About this business
1-800Accountant helps companies and individuals with their taxes, payroll, bookkeeping, and more. Our winning combination of modern technology and year-round support makes us a convenient, one-stop solution for your accounting needs, whatever industry you’re in.
Is 1-800Accountant legit?
1-800Accountant (1800accountant.com) has a 4.4 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Customer service, User experience, Price. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally professional, patient, and thoroughly knowledgeable during their initial consultations. People truly appreciate how the service makes complex tax, financial, and bookkeeping tasks much easier to handle without unnecessary stress. Consumers consistently feel well-supported and guided through every single step of starting and managing their business. However, some people mentioned that the overall cost of the services can be quite expensive and surprising at first. A few reviewers also noted that ongoing communication and helpful support can occasionally drop off after you officially sign up.
Auto-generated from all reviews of this business. For reference only.What people say
Late, pushy, disrespectful
The person who was supposed to give me the presentation was over 15 minutes late for the call. Then proceeded to talk down to me when I said I could still talk but wouldn't be able to take notes or anything because I was driving. He asked for my credit card information at the end. I told him I was still driving. He became pushy. I told him I would respond to him the next day. When I let him know I decided to go in a different direction, he emailed me back and insulted me. NEVER AGAIN!
The agent is courteous
The agent is courteous, understanding and helpful.
Good info until the hard sell
Good info until the hard sell. Questioning me on why I needed to talk to my partner? And that it wasn’t necessary since it was understood obligation like car insurance for a new car? I hung up on him. Ridiculous
Karen Boeck 100 stars
Very knowledgeable
Very knowledgeable, efficient, person able and professional! What more can you say?!?
Great initial meeting
The representative I met with was very helpful and informative. And proactive.
Very helpful lots of info took care of…
Very helpful lots of info took care of my questions gave good info on what and how to do things
Answered all of my questions
the person who i talked to made it great
He was informative and told me what I…
He was informative and told me what I need to do because I am very green in this area
was very informative
My accountant was very helpful and made my experience seamless
My accountant was very helpful and transparent about what I can and can't do. Since this is my first time starting an LLC business, it was extremely helpful to understand exactly what my boundaries are. She also helped me learn how to use the platform and made it easier for me to figure out what to do regarding taxes.
James was exceptional on all counts
James was exceptional on all counts. Super knowledgeable, outstanding ability to communicate complex tax concepts in a straightforward and understandable away, and generally a pleasure to talk to.
Bill was knowledgable and quick
Bill was knowledgable and quick. I am not a very patient person and I don't enjoy a sales pitch, but Bill was really good. He knew how to take cues and where to concentrate our time during the call. He made the sale, right?
Bad connection and poor explanation of…
Bad connection and poor explanation of proposed services. Put me on the spot to pay / schedule without providing information ahead of time.
Damien was great
Damien was great. Still not sure about the value of the software and service
Reply from 1-800Accountant2026-08-10
Thanks for your feedback! We're thrilled to hear Damien provided great service. We understand the importance of value, and we're constantly working to improve our offerings. Your insights help us enhance our services. Looking forward to supporting you further!
He was very thorough and gave examples
He was very thorough and gave examples, walked through the process, left room for question. Eye opening experience for a new business owner.
Reply from 1-800Accountant2026-08-10
Thank you, Jacquetta! We're thrilled to hear that you had such a positive experience and found the walkthrough helpful. Supporting new business owners is our priority, and we’re glad we could provide valuable insights. Looking forward to assisting you further on your journey!
Feedback regarding unprofessional experience with Taylor Stansfield
To Whom It May Concern, I am writing to share feedback regarding a recent interaction with sales representative Taylor Stansfield. While this service is an important consideration for me, I expressed that I needed time to review my options before making a decision. Rather than respecting this standard process, Taylor attempted to rush me into a purchase and made the condescending remark, "You have missed deadlines, what is there to think about?" Not only was this comment inappropriate and combative, it was also entirely inaccurate—the deadlines she was referring to have not even passed yet. Weaponizing false timelines and using aggressive high-pressure tactics to force an immediate commitment is highly unprofessional. A prospective customer should never be shamed or rushed into a decision, let alone with incorrect information. This interaction was deeply disappointing and has eroded my trust in how your company treats its clients. I hope management addresses this behavior, as these tactics are a serious detriment to your brand's reputation.
Reply from 1-800Accountant2026-08-10
Thank you for sharing your feedback. We take allegations of unprofessional conduct very seriously, as the pushy tactics you described strictly contradict our customer service standards. We want to investigate this situation with our management team immediately, but we are currently unable to locate a customer account or quote history under your name. Please reach out to us directly at [email protected] with the following details so we can find your file: Full Name used during your consultation Phone Number or Email Address linked to your inquiry. We appreciate the opportunity to look into this and address your concerns directly.
Amazing
Staff was amazing
Reply from 1-800Accountant2026-08-10
Thank you, William! We're thrilled to hear that you had a great experience with our amazing staff. Your feedback motivates us to keep delivering top-notch service. We appreciate your support!
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