Speaking to a live person (Judy F)
Speaking to a live person (Judy F), who gave me a prompt call back. Her knowledge, professionalism and friendly demeanor. Much appreciated, and all too rare these days.
About Appliances Connection
Data updated- Website
- appliancesconnection.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 31% (8/26)
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About this business
Whether you are buying or renting, your house does not really become a home until you fill it with the right appliances. Instead of searching out each piece on separate websites, come to Appliances Connection and find everything that you need in one place. We pride ourselves on providing our visitors only the top vetted appliance brands with convenient ways to purchase exactly what you need for your home without any hassle.
Is Appliances Connection legit?
Appliances Connection (appliancesconnection.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 31% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-31.
What people say
Outstanding experience!
Nate made my experience quick and simple. I will be buying more from Appliance Connection because of Nate's outstanding customer care and service. Appliance Connection doesn't just have great prices and products, they also have the best customer service reps.
*Careful you may ending up paid more*
Dont pay the deliver guys to do the installers they were not helpful at all. insted of us to give them a tip they force me to paid $40 for tip.(What is meaning of the Tip) do not ask deliver guys to do the Installers. Hire some who is professional. The washer and Dryer i order is NEW. it doesnt seem that way. I have great experience with sale's person Donn Frye he was very helpful with my order.
Nathan Bent went above and beyond to…
Nathan Bent went above and beyond to help me purchase my new wash tower. He even helped me with a price match on an item!
Judy F helped me.
Judy F. Was very helpful explaining the Manufactures delay of supplying the unit. The original estimated ship date was 42 days. It is now 50 days. I was told as soon as it arrives at App. Conn. I will receive an email when it arrives.
nate was great and saved me money
nate was great and saved me money. he was helpful and personable and efficient.
Reply from Appliances Connection2024-02-18
Thank you for your kind words! We're thrilled to hear that Nate provided you with excellent service and helped you save money. We appreciate your feedback and look forward to assisting you in the future.
Customer service
Selected and ordered a trim kit for my built in microwave and received it promptly. Great packaging and quality and it was exactly what I ordered. Sadly it didn’t quite fit my microwave so I needed to return it and reached out online about the return process. Received correspondence back from Jackie who was courteous and accommodating. Although I was disappointed the trim kit didn’t work for us I was pleasantly surprised at how easy the return process has been. Will use this company in the future. Thx Jackie!
Reply from Appliances Connection2024-02-18
Thank you, Keri, for sharing your positive experience! We're glad Jackie could assist you with the return process. We appreciate your understanding and look forward to serving you again in the future. If you have any further needs or questions, feel free to reach out. Thank you for choosing Appliances Connection!
Defective, previously returned cooktop sold as new
I bought an electric cooktop from Appliances Connection that had obviously been previously installed, then returned. After installation, testing the burners generated smoke from the cooktop. They require the customer to pay shipping if returning, so I ended up waiting over a month for a repair service. After disassembly, it was apparent that some of the burner wiring had dislodged and was laying over the heating element of one burner, under the glass. This was clearly why it had been returned by a previous customer. The "repair" was to put the partially burned wiring back in place. Now I'm stuck with a cooktop with known damage that may shorten its lifespan. On my first call to their support line, I was told that Appliances Connection never sells used or returned items. (I sent them a picture of a retaped manufacturer box, tossed into a much larger ApliancesConnection box, with no padding that I received.) You can rely on their support to be more belligerent than helpful. Obviously, you can't trust that they will send you a new, undamaged item.
Reply from Appliances Connection2024-02-18
We apologize for the inconvenience you've experienced. Please email Nino G. at [email protected] with your order details, and she will assist in resolving this matter promptly. Thank you for bringing this to our attention.
Downdraft Exhaust System.
I had a list of appliances and a speciality item I needed to replace for our kitchen and Nathan Bent went above and beyond to be sure I reviewed a variety of products before making a decision. He was able to walk me thru the pros and cons of each item and helped me decide on the products that best met our needs and budget. Attentive, respectful, and personable - 160% would recommend him to anyone that needs to buy any appliances ! When I told him I needed to purchase only one today and the remaining items in a few days he worked with me to generate a new quote. So accommodating and thoughtful. Thank you Nathan !
5 star customer service- ask for Judy F
Not only does Appliance Connection provide an expansive inventory of high quality products, their customer service is 5 star. My recent experience with Judy F was excellent and she was both knowledgeable and helpful!
Reply from Appliances Connection2024-02-18
Thank you for your glowing review! We're thrilled to hear that you had a 5-star experience with Judy F. We take pride in providing excellent customer service and offering high-quality products. If you have any more questions or need further assistance in the future, don't hesitate to ask for Judy or any member of our team. We appreciate your business!
Katie was very helpful and informative
Katie was very helpful and informative. Very pleasant experience.
Reply from Appliances Connection2024-02-18
Thank you, Janice, for sharing your positive experience with Katie! We're delighted to hear that she was helpful and informative, providing you with a pleasant experience. If you have any more questions or need assistance in the future, feel free to reach out. We appreciate your business and look forward to serving you again!
Questions answered.
Judy F. At Appliance Connection was friendly and helpful. She made sure that I was satisfied with her answers. She quickly sent me a link to verify my order status. Great interaction.
Reply from Appliances Connection2024-02-18
Thank you, Ron, for sharing your positive experience with Judy F. We're delighted to hear that she provided friendly and helpful assistance, ensuring your satisfaction. If you have any more questions or need further assistance, feel free to reach out. We appreciate your business and look forward to serving you again in the future!
Easy purchase & Jeremy was very helpful
Called in to ask questions about purchasing a dishwasher since this was a new company to me. He was extremely helpful, answering questions! I ended up going ahead with the purchase since it was so easy and shipping was fast! I was hesitant at first, but would recommend anybody check this company out to purchase from!
Easy return process
Easy return process. Thank you Santiago Di Santo was champion!
Great Customer Service
While the shipping seems a bit slow, my experience with Azure at the customer service department was great. She quickly helped me resolved an issue with my order (I had ordered the wrong size). I appreciate good customer service.
Reply from Appliances Connection2024-02-18
Thank you for sharing your feedback! We apologize for any inconvenience with the shipping speed, but we're delighted to hear that Azure from our customer service department provided great assistance in resolving the issue with your order. We appreciate your understanding and value your satisfaction. If you have any further questions or need assistance, feel free to reach out. Thank you for choosing us, and we look forward to serving you again!
Arra provided excellent customer…
Arra provided excellent customer service in setting up my delivery appointment and clarifying the services I requested.
Reply from Appliances Connection2024-02-18
Thank you, SD, for sharing your positive experience! We're thrilled to hear that Arra provided excellent customer service in setting up your delivery appointment and clarifying the services you requested. If you have any more questions or need further assistance, feel free to reach out. We appreciate your business and look forward to serving you again!
Easy selection and exceptional customer…
Easy selection and exceptional customer service from Judy F.
Nathan Bent made the experience great
Nathan Bent made the experience great! I bought a Forno Electric range. Nathan was extremely helpful and personable-he made the whole buying experience perfectly painless. I no doubt will order from Nathan again and tell my friends. You are lucky to have him! Nathan Bent made the experience great! I bought a Forno Electric range. Nathan was extremely helpful and personable-he made the whole buying experience perfectly painless. I no doubt will order from Nathan again and tell my friends. You are lucky to have him!
Reply from Appliances Connection2024-02-14
Hi Kenneth, We're thrilled to hear that Nathan Bent made your experience great! We're glad he could assist you with your purchase of the Forno Electric range, and it's fantastic to know that he made the buying process painless. Thank you for your kind words and for choosing us. We look forward to serving you again! Best, Appliances Connection Team
Outstanding support services
My most recent experiences were with customer service and with Nathan, a sales representative. I called the customer service number about an issue with my order. The CS individual was able to resolve a model number mixup but was unable to address a promotional question I had. She connected me with Nathan who was very thorough and professional. He made sure that he understood my issues and was able to provide me with a solution that was very helpful. After handling a return item and providing assistance and recommendations for a replacement item, he made certain that all my questions were addressed. He even immediately called me back when our phone connection became choppy to ensure we had solidified an agreement on the resolution. I was very pleased with his commitment and follow through.
Reply from Appliances Connection2024-02-14
Hi Tim, We're thrilled to hear about your positive experience with our customer service and Nathan. We appreciate your feedback and are here for any future assistance you may need. Best, Appliances Connection Team
I had the pleasure to speak with Nathan…
I had the pleasure to speak with Nathan Bent to replace an order that was cancelled due to a shipment issue. Nathan is such a professional and kind soul. He is an asset to the company. I believe I am not the first customer he served well. If the company wants to reward an employee for a high standard quality service, Nathan Bent is the one the company definitely does not want to miss.
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