Auction Nation

Still hooked

I had an issue with an item I purchased, they made it right. It's an auction so I get it sometimes things happen, but it's all about the win at a great price. Great customer service. Been bidding for years, still hooked.

Amazing customer service

I won a few auctions when I picked them up they could find one of my items and I payed cash. They told me that I would get an email for my refund not knowing I left and went back a week later to pick up other items I had won and asked about it. The manager had no idea and told me that I should have gotten the refund that same day I paid I didn't know so Jacob and Arron found the invoice and got me taken care of that day. They let me know that mistakes happen and I was not informed correctly. They did an amazing job and told me if there is ever a problem to let them know and they will make it right. I love the North Phoenix Deal Chop amazing staff and always friendly. Thank you Jacob and Arron

Tired of bidding on items and driving…

Tired of bidding on items and driving to pick them up after winning the bid. Just to be told that they can find it and I would be given a refund in about 4 to 5 days. Thisbis after waiting for over an hour to get my items. Complete B.S. This has consistently happened particularly at the Myrtle location.

The easy process to and recieve your…

The easy process to and recieve your items

It wasn’t as advertised

It wasn’t as advertised! Listed as a tankless hit water heater but it was a mini. It won’t work for what I bought it for.

Great customer service

Efficient staff!!!

Second purchase and the item is missing…

Second purchase and the item is missing screws and damaged wood pieces. It is impossible to check and count every screw on a large furniture purchase. Driving 125 miles round trip and this is the second time it’s happened. Not worth the hassle.

The service is amazing..

The service is amazing... Never have to wait long for my items. Everyone I've dealt with always have a smile and tell me to have a nice day

The people working there are great

The people working there are great, to deal with. Very helpful, quick to answer any questions, or if they don't know, they find someone who does.

The website needs to be enhanced for mobile Users

The website needs to be enhanced for mobile user. Also an app would be ideal and will keep Auction Nation ahead of the competitors. The website is poorly designed on a mobile device.

Items were broken and missing parts the…

Items were broken and missing parts the last two times I've bought items on auction here.

efficient

Arrived for pick up. No line to check in and within 10 minutes my items were ready.

I would shop here rather than a store…

I would shop here rather than a store anyday!

I went in to get my product and it was…

I went in to get my product and it was not there ... i tried calling to notify them i was going to pick up next day and no number was available. So then they forfieted my merchandise. I emailed them and no response. So i basically gave away money.

I really wanted those lamps .

I really wanted those lamps .. lol

Customer service

I have noticed an improvement in customer service and appreciate the efforts.

Auction nation should be set more up…

Auction nation should be set more up Nellis auction, You're in-and-out within 5 minutes. They assign you to a parking spot, moments later they'll bring all your merchandise to your car.

Takes way too long to pick up items

Takes way too long to pick up items. They should have items bundled ready for pickup.

Name brand items minus the name brand price

I enjoy finding quality, name-brand items at discounted prices. Generally, you are informed about the item's condition, ie. new, opened box but looks good, etc. Locations are throughout the greater Phoenix area which adds to the unique experience. Also, hours vary depending upon the pick-up location.