Shop and Save on Cabinet Hinges, Cabinet Hardware, Drawer Slides, Kitchen Organizers & more. Discover Great Prices & Best Customer Service
Written by the business, not verified by us.CabinetParts.com (cabinetparts.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers consistently praise the high quality of the available products, noting that the clear descriptions make it very simple to find and order exact replacement cabinet parts. Many people also highlight the exceptionally helpful support team and the fast delivery times that truly keep their home remodeling projects running smoothly. However, some customers also noted frustrating experiences regarding unexpected delivery delays and vague shipping timeframes from the business. Some reviewers were dissatisfied with customer support when attempting to cancel recent orders, handle product returns, or resolve complicated sizing problems.
Auto-generated from all reviews of this business. For reference only.SUPER quick & detailed response to my email inquiry. Then, when I had a question, instantly picked up my call and resolved my question. Sherry then sent me the link for my part so I could order online - Great Service AND prices!!
I've been asked to write a review but that is hard to do when I haven't received the order yet.
Have purchased replacement hinges from them in 2015 and needed new replacements for different cabinets that had no name or part number on them. Called sent a picture they new exactly what i needed and sent me the link fornthe exact part in minutes. Placed my order. Could not be easier to deal with and makes quick repair of our kitchen cabinets once again.
I wish the website would offer purchase history but an email to the sales dept provided the information needed & the hinges I needed were loaded into my cart. Thanks
Easy to locate, great prices and quick delivery.
Good selection. Good products.
The complete selection from low budget to high budget, different styles and all appeared to be available. The cabinet hardware will enhance the small kitchen project and match some of the features of the huge kitchen I was toured through over the holiday weekend..... My only secret thought was that "we have that in our design too".
I can't say enough about the customer service at cabinetparts.com. I changed my mind on overlay and returned my whole order without a problem. A pleasure to deal with. Fast shipping and wonderful communication. This is the place to go for all your cabinet part needs.
Parts are a great fit. I will order more soon
Ordered a 448 11 inch wide base cabinet pullout. Paid for expedited shipping 2-4 days still came in 7. Middle shelf is not adjustable and I did not see that on the product page. Sadly made in China. Had I seen that prior to ordering I would have at least looked at other options. Since it’s made in China it should have been Cheaper. We'll see how it holds up but the build quality seems only ok.
CabinetParts.com is reliable and fast, and they price their merchandise fairly. They've been my go-to for cabinet hinges for several years and will continue in this capacity. Thank you!
When the Grass brand hinges on my very old cabinet wore out I couldn’t find a one for one replacement…until I sent the number from my hinges to these folks. They responded quickly with the new part number and answered all my questions quickly. My order arrived when expected and was exactly as described.
Good website for finding what I was looking for (although more details about load capacity on the item I bought would have been helpful). Ordering was easy, shipping was acceptably quick, and packaging kept everything in good order. I got just the thing I needed.
CabinetParts.com Review: A Nightmare of Damaged Goods, Broken Promises, and Total Ghosting – 1 Star I wish I could give zero stars. My experience with CabinetParts.com has been an absolute disaster that has left my kitchen remodel in ruins, cost me over $1,800, and wasted more than four months of my time. Over 60% of the products shipped to me arrived damaged or defective – scratched doors, drawer fronts with defective lumps in the finger-pull areas, chips, and worst of all, doors drilled incorrectly (promised 3 inches on center, but multiple came at 2 inches, making them completely unusable). Here’s the full timeline of incompetence: 1. Initial Shipment (60%+ Defective): I contacted them reasonably, asking to replace just 12 doors, drawer fronts, and boxes that were significantly damaged. For the rest (another ~10 items with minor but noticeable defects), I requested a partial refund to avoid endless back-and-forth. 2. False Promises from Sara: She offered to replace everything if I preferred. I sent photos of every label (20+ images) to ensure accuracy. They only replaced the original 12… and those arrived with even more damages (scratches, chips, and warping worse than the originals). One “replacement” was a perfect door I never flagged—they ignored the one with the huge finger-pull lump. 3. Escalation to Manager Tristen: After I pointed out the new defects and wrong parts, they backpedaled. No more full replacement. Their “best offer”: 25% off, then negotiated to 35% refund. I agreed, planning a “priority” reorder once refunded. 4. Refund Stalling & Ghosting: Tristen emailed about payment issues (>120 days old) but promised follow-up. That was 4 months ago. I’ve left over 20 voicemails, sent 15+ emails, called customer service over a dozen times—“escalated” every time. Total radio silence. 5. Final Straw – Demand Full Refund: After 3 months of being strung along, I demanded a full refund. They verbally agreed… then ghosted again. Ongoing Issues Unresolved: • 3 doors drilled at 2” on center (not 3”) – won’t fit. They sent one replacement; it was again drilled wrong. • Giant holes in doors from incorrect drilling – can’t hide without ugly epoxy patches. • ~60% of my order remains defective. My kitchen is delayed over four months, and I’m out $1,800+. This company takes your money, ships junk, and vanishes. Do not order from CabinetParts.com. I’m now pursuing other recovery options. Shop anywhere else.
Connectors fit and secured cabinet drawer front piece as expected. But no set screws were provided and so I had to use the old ones.
Hard to review a product that shipped the same day you are asking for a review. Why wouldn't you request a review after I received the product?
I tried to make a purchase and just couldn’t get there. The site link for questions was not functioning so I called and spoke to a Jason who acknowledged I had two “really good questions” indicating he would call me back. Never heard from them again. Spent my $3200 elsewhere.
Installation was easy. These fit perfectly and did not have to drill new holes, everything lined up. So it only took me a couple of hours to replace my whole kitchen(smaller size kitchen). My only complaint is there no instructions on adjusting the hinges. Great price received in a timely manner
Not many make their own cabinets and furniture these days so it’s nice to have a place that has pgood products, hard to find products, and good service. Thanks
We had an outstanding experience with Sherry at Cabinet Parts. Her deep product knowledge and keen eye for detail made all the difference in helping us find the perfect components to match an existing kitchen—a task that’s often challenging, especially in older homes. Sherry’s ability to navigate those complexities with ease was impressive. In sales, high-quality products are essential, but exceptional customer service is what truly sets a company apart—and Sherry exemplifies that perfectly.
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