CaratLane - A Tata Product (caratlane.us) has a 4.4 out of 5 rating on OK.one, based on 139 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company, frequently mentioning how smooth and pleasant the online shopping process is. Customers consistently praise the exceptional quality of the jewelry, highlighting the gorgeous designs and wonderful craftsmanship of every piece. People also appreciate the supportive customer service team, noting that representatives are extremely polite, knowledgeable, and always ready to help. Some reviewers were not happy with the delivery times, noting that orders sometimes arrived much later than originally promised during checkout. A few other people also felt that shipping updates were lacking, making it frustratingly difficult to know when packages would actually arrive.
Auto-generated from all reviews of this business. For reference only.this caratlane jewellery is so good simple and amazing
We are so glad to hear that you find our jewelry simple and amazing. Thank you for your wonderful feedback; we truly appreciate it!
The product is same as shown in the picture, quality is good. Satisfied with the product
We're so glad to hear you're satisfied with the product's quality and that it matched your expectations! Thank you for your positive feedback.
I am reaching out because I am extremely disappointed with how my order has been handled and the lack of support I have received. When I placed my order, I carefully selected an 18KT bracelet in the 6.25-inch size from your website. That option was available, and I completed my purchase based on the information displayed during checkout. As a customer, I trusted that the options shown on your website were accurate. After placing my order, I noticed that my order confirmation listed a 14KT bracelet instead of the 18KT bracelet I had selected. I immediately contacted your chat support and shared screenshots showing what I had selected before placing the order. Initially, I was told that the team was checking the issue. Later, I was informed that the 6.25-inch size was not available in 18KT and that what I had selected must have been the result of a website issue or system lag. I was also told that if the team could generate a SKU, they would place the order for the 18KT bracelet. After waiting for updates, I was informed that it was not possible because the 18KT 6.25-inch size does not exist. While I appreciate that the support representative tried to help, this explanation is very frustrating. I did not make a mistake when placing my order. I selected exactly what your website allowed me to select. If there was an error on the website, that was completely outside of my control. I relied on the information presented to me when making my purchase. To make matters worse, I have also tried contacting your U.S. customer support by phone ( +1 (844) 922-2728 ) on 5 separate occasions. Every time I called, I was transferred to voicemail with a message saying that a representative would return my call. Despite leaving my information multiple times, I have never received a callback. This has left me with no meaningful way to resolve my issue.I am asking your team to provide a fair resolution. I have screenshots of the product selection, my order confirmation, and my conversations with your support team, all of which show that I placed my order based on what was displayed on your website. I hope we can resolve this matter quickly and fairly. I look forward to your response. now support is saying order is delivered but not the full order Divine Baby Nazaria Gold Bracelet – Delivered (Not the subject of this complaint) Classic Baby Nazaria Gold Bracelet – This is the product my complaint relates to.
We appreciate you taking the time to share your detailed feedback regarding your recent order and the challenges you've faced. We sincerely regret the frustration and disappointment this situation has caused. We understand how concerning it is . It seems we have already connected with you over email and have addressed your concerns and explained the situation, We have already addressed and acknowledge your concerns, on multiple occasions over the email and explained the situation. We're sorry of the resolution wasn't satisfactory. We have noted down your feedback and will utilize in future for smooth operations. Appreciate your time and feedback!
Quality was amazing and so was the packaging.
We're so glad to hear that you found the quality amazing and were pleased with the packaging! Thank you for sharing your positive feedback.
excellent service and beautiful well made pieces
We're so pleased to hear that you experienced excellent service and that you love our beautiful, well-made pieces. Thank you for your wonderful feedback!
Soundarya was incredibly helpful throughout the entire process of ordering my earrings. She went above and beyond to ensure that the out-of-stock item was made available so I could place my order. Her dedication, prompt assistance, and excellent customer service made the experience smooth and enjoyable. Thank you, Soundarya!
We are so happy to hear that our team member provided such outstanding assistance with your earring order. We are dedicated to ensuring a smooth and enjoyable experience for all our customers, and it's wonderful to know we succeeded. Thank you for your kind words!
Awesome Product and service
We're so happy to hear you enjoyed our product and service! We truly appreciate your kind words.
They have various designs and great collection
Thank you so much for your wonderful feedback, ma'am! We are absolutely thrilled to hear that you love our extensive collection and wide variety of designs. Our team puts a lot of love into curating pieces for every style, so your kind words mean the world to us. We look forward to welcoming you back for more beautiful designs in the future!
Customer service experience was very good.I was send the picture of product before making a purchase so that I can make a decision accordingly,communication was very clear .
Thank you so much for your wonderful review, ma'am! We are absolutely delighted to hear that you had a very good customer service experience with us. We always want our customers to feel completely confident before making a purchase, so we are thrilled that sending the product pictures helped you make your decision smoothly. Keeping our communication clear and helpful is our top priority. Thank you for your support, ma'am, and we look forward to assisting you again in the future!
wonderful products, reasonable and good quality
Thank you so much for your wonderful review, ma'am! We are absolutely delighted to hear that you love our products and found them to be of great quality at a reasonable price. Your kind words mean the world to our team, and we look forward to serving you again soon!
Very high quality jwellery with unique designs! Love them all
Thank you so much for your lovely review, ma'am! We are absolutely thrilled to hear that you love all of your pieces and appreciate our high quality and unique designs. Knowing that our jewelry brings you so much joy means everything to our team. We truly appreciate your support and can't wait to welcome you back for more beautiful designs in the future!
Terrible experience. Had to spend 3 hours to make a transaction.
I am so incredibly sorry for the terrible experience and the time you had to spend on your transaction, ma'am. A three-hour delay is far from the standard of service we hold ourselves to. We would love to look into this issue right away to ensure it doesn't happen again. Thank you for your patience, and we apologize once again for the trouble.
I placed the order on 26 April, and the item was delivered on 29 June. When I checked with the customer care team, they offered me two options: either choose another design with quick delivery or cancel the order and receive a full refund.
We are so truly sorry for the long delivery delay you experienced with your order, ma'am. Waiting from April to June is definitely not the standard service timeline we aim for, and we apologize for the inconvenience. Our team always wants to make things right, which is why we provided the options for a quick-delivery exchange or a full cancellation and refund. Kindly let us know which option you would prefer by reaching out to us and we will handle the rest for you immediately. Thank you for your patience!
The pendant to too small and the dimensions were not mentioned properly in your website. Very disappointed
Please accept our sincere apologies for the disappointment with your pendant's size, ma'am. We aim to provide exact specifications on our website, and we are very sorry if the dimensions were misleading or unclear. We would love to make this right for you immediately. Kindly connect with us with your order details so we can process a full return or exchange for a piece that better suits your style. Thank you for your valuable feedback!
Great item. Simple to use and had absolutely no issues with it. Highly recommend!
Thank you so much for your wonderful review, ma'am! We are absolutely thrilled to hear that you love your item and found it so simple to use. Your high recommendation means the world to our team. We truly appreciate your support and look forward to serving you again in the future!
very good. I absolutely loved it
We're so glad you loved it! Thank you for your wonderful feedback. We appreciate it.
I enrolled in a POP savings plan with CaratLane because I trusted the Tata brand and expected a smooth and customer-friendly experience. Unfortunately, redeeming my POP was much more difficult than I anticipated. The redemption process required multiple follow-ups just to get confirmation. It would be much more convenient if customers had the option to redeem their POP online instead of having to repeatedly contact customer support. Since the products are shipped from India, I also had to deal with the time difference. I often had to wait until midnight or wake up early in the morning to communicate with customer service. I updated my product selection one night, but I didn't receive order confirmation until the following evening. This made the entire process unnecessarily stressful. The website advertises 24/7 customer service, but my experience was very different. When I contacted support at 8:45 AM to check on my order, I was asked to start a new chat and was told I would receive an update within 1–2 hours. By 4:45 PM, I still had not received any update. Another frustrating issue was that my order never appeared in my account. When I checked the order status on the website, it showed that no order had been placed, even though I had already completed the process with customer support. This lack of synchronization made it difficult to know the actual status of my order. I also inquired about the video call option to view jewelry before confirming my purchase. However, I was told that only a limited number of designs could be shown during a video call, and they instead sent me a video of the product. While I appreciate that effort, I believe the service could be improved by offering a wider selection during video consultations. I would also like to suggest improvements to the website. When I open the order summary and enlarge the product image, the picture is blurry and lacks sufficient detail. Clear, high-resolution images would help customers make informed purchasing decisions, especially for international orders. I believe CaratLane should consider having a dedicated customer service team for international customers or provide support that better accommodates different time zones. This would make the experience much smoother for customers outside India. I expected much better customer service from a company associated with the Tata name. If you're considering starting a new POP savings plan, I recommend understanding the redemption process in advance. While the jewelry itself may be good, the redemption experience and customer support need significant improvement to match the quality and reputation of the brand. One good thing is Pooja is good in handling the customer and helping me throughout the process. That is the only good thing. If she is available when i initiate the chat she will respond immediately.
We appreciate you sharing your detailed feedback regarding your recent POP savings plan redemption and overall experience. We are truly sorry to learn that the process was not as smooth or customer-friendly as you expected, especially given your trust in our brand. We understand your frustration with the multiple follow-ups required for confirmation and the difficulties caused by the time difference, leading to inconvenient communication times. Your experience with our 24/7 customer service not meeting expectations, the order not appearing in your account, and the limitations of the video call option are all serious concerns that we are taking very seriously. We also acknowledge your suggestion for clearer, high-resolution product images on our website. We are actively reviewing our redemption process, customer service protocols, and website functionalities based on your valuable input. We are exploring options for online redemption, improving international customer support, and enhancing the clarity of our product visuals. Your insights are crucial as we work to improve the experience for all our customers. Thank you for helping us identify areas where we can do better.
Swetha was of great help. Very kind and sweet and polite
We are delighted to hear of your positive experience. We appreciate your kind words.
“I had a great experience with CaratLane US. The jewelry looks exactly like the pictures—very elegant and perfect for everyday wear. Delivery was on time, and the packaging was secure. Customer service was also helpful when I had a question before ordering. Definitely recommend if you’re looking for lightweight gold jewelry
We are so happy to hear you had such a wonderful experience with us! We appreciate your kind words about our jewelry, delivery, and customer service. Thank you for recommending us.
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