delivery feee should not be applied
Reply from CaratLane - A Tata Product2026-07-05
We appreciate your feedback regarding the delivery fee. We understand your perspective and are always reviewing our policies to ensure fairness for our customers.
About CaratLane - A Tata Product
Data updated- Website
- caratlane.us
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 139 reviews
- Replies to negative
- 95% (19/20)
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Is CaratLane - A Tata Product legit?
CaratLane - A Tata Product (caratlane.us) has a 4.4 out of 5 rating on OK.one, based on 139 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, frequently mentioning how smooth and pleasant the online shopping process is. Customers consistently praise the exceptional quality of the jewelry, highlighting the gorgeous designs and wonderful craftsmanship of every piece. People also appreciate the supportive customer service team, noting that representatives are extremely polite, knowledgeable, and always ready to help. Some reviewers were not happy with the delivery times, noting that orders sometimes arrived much later than originally promised during checkout. A few other people also felt that shipping updates were lacking, making it frustratingly difficult to know when packages would actually arrive.
Auto-generated from all reviews of this business. For reference only.What people say
I had to exchange my ring for a…
I had to exchange my ring for a different size. Hiten was helpful and did a follow up until the new size order was placed. Wonderful customer service
Reply from CaratLane - A Tata Product2026-07-05
We're so glad to hear our team provided excellent service during your ring exchange. We appreciate you sharing your positive experience with us!
I absolutely love everything I have…
I absolutely love everything I have purchased from CaratLane. The customer service is amazing, and they even have a physical location in Edison NJ which is very convenient for me to go to if I have any questions or want to physically look at something prior to purchase.
Reply from CaratLane - A Tata Product2026-07-05
We are so happy to hear how much you appreciate our jewelry and the service you've received. It's wonderful to know that our physical location in Edison, NJ, adds to your convenience and overall positive experience with us. Thank you for your kind words!
Great Quality for every day use
Reply from CaratLane - A Tata Product2026-07-03
We're so glad to hear that you find our product to be of great quality for everyday use. Thank you for your wonderful feedback!
Ease of buying
Reply from CaratLane - A Tata Product2026-07-03
Thank you so much for your recent feedback! Hearing that we provided an "ease of buying" experience is exactly what we strive for.
Pooja was amazing
Pooja was amazing! She was very polite and respectful. Thanks for helping me place my order. ⭐️⭐️⭐️⭐️⭐️
Reply from CaratLane - A Tata Product2026-07-03
We are so happy to hear about your positive experience with us. We appreciate you sharing your kind words.
Very helpful and nice designs
Reply from CaratLane - A Tata Product2026-07-03
We're so glad to hear that you found our designs helpful and nice! Your positive feedback means a lot to us.
I was assisted by Uzair and I’m really…
I was assisted by Uzair and I’m really happy with the experience. He made the process really easy and smooth. Really appreciate the great service. Kudos!
Reply from CaratLane - A Tata Product2026-07-03
We are so happy to hear about your positive experience and that the process was easy and smooth for you. We truly appreciate your kind words.
Very good collection.
Very good collection.. online team is so helful to get orders done quicker. Sushma is a senior consultant at carat lane and she is super quick with the response for your queries and shopping. Thank you!
Reply from CaratLane - A Tata Product2026-07-03
We are so happy to hear you had such a positive experience with our collection and our online team! We appreciate your kind words about our consultant's quick and helpful responses.
It was a seamless experience shopping…
It was a seamless experience shopping at caratlane.us
Reply from CaratLane - A Tata Product2026-07-03
We're so glad you had a seamless shopping experience with us! Your positive feedback truly makes our day.
The extremely prompt response of Mr
The extremely prompt response of Mr. Hiten in placing my order. He has also kindly agreed to reschedule my delivery date for my convenience. Excellent and prompt service. He guided me on each step and even called me directly in Australia to support me.
Reply from CaratLane - A Tata Product2026-07-03
We are so happy to hear about your positive experience with our service! We always strive to provide excellent and prompt support to all our customers, and we are glad we could assist you with your order and delivery reschedule. Thank you for sharing your kind words.
Terrible.
Products are like miniature 😂 customer service is like trap. They starts describe their new offer in instead of resolving the issue😄
Reply from CaratLane - A Tata Product2026-07-03
We are truly sorry to hear about your frustrating experience with both our product sizing and customer service. I see we have already processed your return and upon arrival we shall process the refund. Apologies for the trouble and inconvenience. We understand your concerns about feeling like new offers were prioritized over resolving your issue. We are reviewing our customer service protocols to ensure we address all concerns effectively.
Cute and beautiful
Reply from CaratLane - A Tata Product2026-07-03
Thank you for your kind feedback
Good customer service by Darshini
Dharshini was really helpful with cancelling the item from the order i placed since it wasn’t ready to be shipped right away. Thanks for your help Darshini.
Reply from CaratLane - A Tata Product2026-07-02
Thank you for the fantastic feedback, ma'am! We are so proud to have Dharshini on our team, and we will definitely share your sweet thank-you note with her. Providing quick, honest, and helpful solutions when shipping timelines change is exactly what we strive for. Thank you for choosing us, ma'am, and have a beautiful day ahead!
Perfect Jewellery
Reply from CaratLane - A Tata Product2026-07-02
Thank you for the lovely feedback, ma'am! Knowing that you love our jewelry makes our day. Thank you for choosing us, and we hope your beautiful pieces bring you endless joy!
Great customer service
Sushma was a wonderful customer service personnel! She got back with responses very quickly and was able to show me the product without any stress. I appreciate her attention to detail and her being so kind. It made my shopping experience much easier and smooth! It was a good experience!
Reply from CaratLane - A Tata Product2026-07-02
Thank you for the fantastic 5-star review, ma'am! We are incredibly proud to have Sushma on our team, and we will definitely share your sweet thank-you note with her. Providing a smooth, kind, and responsive experience is exactly what we strive for, and it is wonderful to know she hit the mark for you. Enjoy your beautiful new items, ma'am, and have a truly wonderful day ahead!
"I am absolutely in love with my ring…
"I am absolutely in love with my ring from CaratLane! The design is elegant, delicate, and perfect for everyday wear. The diamonds sparkle beautifully, and it fits exactly as expected. The whole purchasing process was smooth, and the piece came with full certification. Highly recommended for anyone wanting affordable, lightweight fine jewelry!"
Reply from CaratLane - A Tata Product2026-07-02
Thank you for the fantastic 5-star feedback, ma'am! We are so glad to hear that your ring fits exactly as expected and that you loved the smooth shopping experience with CaratLane. Knowing that our elegant designs and sparkling diamonds are bringing you joy every day makes our team incredibly proud. Thank you for choosing us, ma'am, and have a truly beautiful day ahead!
Nice product
Reply from CaratLane - A Tata Product2026-07-02
Thank you for the lovely review, ma'am! Knowing that you enjoyed your product truly makes our day. Thank you for choosing us, and have a beautiful day ahead!
Perfect for the kids and as a gift to relatives
Best quality product and looks expensive
Reply from CaratLane - A Tata Product2026-07-02
Thank you for the lovely feedback, ma'am! We are so proud to hear that you are happy with the premium quality and elegant appearance of your product. Thank you for choosing us to add a little sparkle to your day, and have a truly beautiful day ahead
Wonderful product loved the design and…
Wonderful product loved the design and wear and tear of product
Reply from CaratLane - A Tata Product2026-07-03
We're so glad to hear you love the design and durability of our product! Your positive feedback means a lot to us.
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