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CaratLane - A Tata Product

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139 reviews

4.4139 reviews
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About CaratLane - A Tata Product

Data updated
Website
caratlane.us
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
139 reviews
Replies to negative
95% (19/20)
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Is CaratLane - A Tata Product legit?

CaratLane - A Tata Product (caratlane.us) has a 4.4 out of 5 rating on OK.one, based on 139 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company, frequently mentioning how smooth and pleasant the online shopping process is. Customers consistently praise the exceptional quality of the jewelry, highlighting the gorgeous designs and wonderful craftsmanship of every piece. People also appreciate the supportive customer service team, noting that representatives are extremely polite, knowledgeable, and always ready to help. Some reviewers were not happy with the delivery times, noting that orders sometimes arrived much later than originally promised during checkout. A few other people also felt that shipping updates were lacking, making it frustratingly difficult to know when packages would actually arrive.

Auto-generated from all reviews of this business. For reference only.

What people say

Anchal

Anchal. Good professional support with query and help with tracking number in timely manner.

Reply from CaratLane - A Tata Product2026-07-22

Thank you so much for leaving us a 5-star review! We are delighted to hear that our support team was able to assist you promptly with your query and tracking details. Providing quick, reliable, and helpful service is always our top priority. We truly appreciate your feedback and look forward to serving you again soon!

I bought a pair of earrings as a gift

I bought a pair of earrings as a gift. Did not arrive within the date ranges provided by you. And came much after the birthday. So, had to buy another gift for the birthday.

Reply from CaratLane - A Tata Product2026-07-21

We are truly sorry the earrings did not arrive in time for the birthday. We understand how frustrating delayed deliveries are, especially for gifts. We are reviewing our shipping processes to prevent this from happening again.

had a great experience with this…

had a great experience with this company. The product arrived on time and was exactly as described. The quality exceeded my expectations, and the customer service was friendly and helpful whenever I had questions. The ordering process was smooth, and I would definitely recommend this company to others. Thank you for the excellent service

Reply from CaratLane - A Tata Product2026-07-19

We are so happy to hear you had such a great experience with us! It's wonderful to know our product met your expectations and that our customer service was helpful. We truly appreciate your kind words and recommendation.

Customer service at caratlane is…

Customer service at caratlane is phenomenal. I was helped by Swetha for my order, she answered all my queries with so much patience and provided all the necessary assistance i needed. I had great experience.

Reply from CaratLane - A Tata Product2026-07-19

We are so glad to hear that you had such a positive experience with our customer service. We always strive to provide helpful and patient assistance, and we appreciate you taking the time to share your feedback.

Great quality and shipping

I had to make a last minute purchase for my nieces first birthday. The shipping was very fast and the ear ring prices for infants were very reasonable.

Reply from CaratLane - A Tata Product2026-07-16

We're so happy to hear our fast shipping and reasonable prices helped with your niece's special day! Thank you for your wonderful feedback.

making was so good and very prominent…

making was so good and very prominent shipping. very good customer service. over all love it

Reply from CaratLane - A Tata Product2026-07-19

We're so happy to hear you enjoyed your purchase and that our shipping was prominent! It's wonderful to know our customer service met your expectations. Thank you for your kind words!

Professional customer service

Thank you Devadharshini and the customer service team for taking accountability of the interdepartmental communication gap about a delayed order shipment and resolving the issue promptly and professionally. Good customer service strengthens goodwill and helps retain repeat clients - thanks for building my trust in Caratlane's customer service.

Reply from CaratLane - A Tata Product2026-07-16

We are so pleased to hear that our team was able to resolve the issue with your delayed order shipment promptly and professionally. Building and maintaining your trust in our service is incredibly important to us. We truly value your feedback and appreciate you recognizing our commitment to excellent customer service.

it was my pleasure to speak with Hiten

it was my pleasure to speak with Hiten. he was extremely helpful and nice on chat and phone call. he placed an order for me for something I really wanted that showed sold out and he personally called the other location to find the gift for me. it made my 50th birthday gift extra special. thank you for everything you did.

Reply from CaratLane - A Tata Product2026-07-16

We are so happy to hear that our team member was able to make your 50th birthday extra special by helping you find the gift you wanted! We appreciate you sharing your positive experience.

Item not delivered

Reply from CaratLane - A Tata Product2026-07-13

We are incredibly sorry to hear that you haven't received your order yet. This is certainly not the experience we want you to have. We want to investigate this and track down your package immediately. Could you please reach out to our dedicated support team directly at [email protected] or via phone at with your order number? We will look into this right away to make it right.

I love the all sliver jewellery style…

I love the all sliver jewellery style and design and love it gold jewellery too ! Keep it same style always and bring new style too thx

Reply from CaratLane - A Tata Product2026-07-13

Thank you so much for the love! We are absolutely thrilled that you adore both our silver and gold jewelry styles. Keeping our signature look while bringing fresh, new designs to the table is exactly what we strive for! We'll definitely keep the inspiration flowing for you. Thanks for being a part of our journey!

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