Purchased this for my sister
Purchased this for my sister. And the matching pendant. Such a lovely combo.
We are so happy to hear that you found the combination lovely! We appreciate your kind words.
CaratLane - A Tata Product (caratlane.us) has a 4.4 out of 5 rating on OK.one, based on 139 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company, frequently mentioning how smooth and pleasant the online shopping process is. Customers consistently praise the exceptional quality of the jewelry, highlighting the gorgeous designs and wonderful craftsmanship of every piece. People also appreciate the supportive customer service team, noting that representatives are extremely polite, knowledgeable, and always ready to help. Some reviewers were not happy with the delivery times, noting that orders sometimes arrived much later than originally promised during checkout. A few other people also felt that shipping updates were lacking, making it frustratingly difficult to know when packages would actually arrive.
Auto-generated from all reviews of this business. For reference only.Purchased this for my sister. And the matching pendant. Such a lovely combo.
We are so happy to hear that you found the combination lovely! We appreciate your kind words.
Anchal. Good professional support with query and help with tracking number in timely manner.
Thank you so much for leaving us a 5-star review! We are delighted to hear that our support team was able to assist you promptly with your query and tracking details. Providing quick, reliable, and helpful service is always our top priority. We truly appreciate your feedback and look forward to serving you again soon!
We're so glad to hear you appreciate the variety and options we offer. Thank you for taking the time to share your positive feedback!
I bought a pair of earrings as a gift. Did not arrive within the date ranges provided by you. And came much after the birthday. So, had to buy another gift for the birthday.
We are truly sorry the earrings did not arrive in time for the birthday. We understand how frustrating delayed deliveries are, especially for gifts. We are reviewing our shipping processes to prevent this from happening again.
On line experience was great and virtual support was good. our Bracelet got delivered earlier than the promise date.
We're so happy to hear you had a great online experience and that our virtual support was helpful! We're also glad your bracelet arrived early.
We're so pleased to hear that you received your order quickly and are happy with the quality of the product. Thank you for your wonderful feedback!
had a great experience with this company. The product arrived on time and was exactly as described. The quality exceeded my expectations, and the customer service was friendly and helpful whenever I had questions. The ordering process was smooth, and I would definitely recommend this company to others. Thank you for the excellent service
We are so happy to hear you had such a great experience with us! It's wonderful to know our product met your expectations and that our customer service was helpful. We truly appreciate your kind words and recommendation.
Customer service at caratlane is phenomenal. I was helped by Swetha for my order, she answered all my queries with so much patience and provided all the necessary assistance i needed. I had great experience.
We are so glad to hear that you had such a positive experience with our customer service. We always strive to provide helpful and patient assistance, and we appreciate you taking the time to share your feedback.
Staffs are unaware and makes blind promises.
We are concerned to hear about your experience with our team. We are actively reviewing our training processes to ensure our staff are fully informed and consistent in their communication.
Amazing customer service and easy return or replacements
We're so happy to hear that our customer service and return process met your expectations! Thank you for your kind words.
I had to make a last minute purchase for my nieces first birthday. The shipping was very fast and the ear ring prices for infants were very reasonable.
We're so happy to hear our fast shipping and reasonable prices helped with your niece's special day! Thank you for your wonderful feedback.
making was so good and very prominent shipping. very good customer service. over all love it
We're so happy to hear you enjoyed your purchase and that our shipping was prominent! It's wonderful to know our customer service met your expectations. Thank you for your kind words!
Every design i own from caratlane is made to perfection. The carftmanship is amazing.
We are so glad to hear you appreciate the craftsmanship of our designs. Your kind words truly mean a lot to us!
We're so happy to hear that our customer service and process met your expectations! Thank you for your kind words.
Thank you Devadharshini and the customer service team for taking accountability of the interdepartmental communication gap about a delayed order shipment and resolving the issue promptly and professionally. Good customer service strengthens goodwill and helps retain repeat clients - thanks for building my trust in Caratlane's customer service.
We are so pleased to hear that our team was able to resolve the issue with your delayed order shipment promptly and professionally. Building and maintaining your trust in our service is incredibly important to us. We truly value your feedback and appreciate you recognizing our commitment to excellent customer service.
it was my pleasure to speak with Hiten. he was extremely helpful and nice on chat and phone call. he placed an order for me for something I really wanted that showed sold out and he personally called the other location to find the gift for me. it made my 50th birthday gift extra special. thank you for everything you did.
We are so happy to hear that our team member was able to make your 50th birthday extra special by helping you find the gift you wanted! We appreciate you sharing your positive experience.
Very reliable and on-time delivery with the best price.
We're so glad to hear you appreciate our reliable and timely delivery, along with our pricing!
The product was delivered on time and of very quality.
We're delighted to hear that your product arrived on time and that you're pleased with its quality. Thank you for your wonderful feedback!
We are incredibly sorry to hear that you haven't received your order yet. This is certainly not the experience we want you to have. We want to investigate this and track down your package immediately. Could you please reach out to our dedicated support team directly at [email protected] or via phone at with your order number? We will look into this right away to make it right.
I love the all sliver jewellery style and design and love it gold jewellery too ! Keep it same style always and bring new style too thx
Thank you so much for the love! We are absolutely thrilled that you adore both our silver and gold jewelry styles. Keeping our signature look while bringing fresh, new designs to the table is exactly what we strive for! We'll definitely keep the inspiration flowing for you. Thanks for being a part of our journey!
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