CaratLane - A Tata Product (caratlane.us) has a 4.4 out of 5 rating on OK.one, based on 139 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company, frequently mentioning how smooth and pleasant the online shopping process is. Customers consistently praise the exceptional quality of the jewelry, highlighting the gorgeous designs and wonderful craftsmanship of every piece. People also appreciate the supportive customer service team, noting that representatives are extremely polite, knowledgeable, and always ready to help.
Some reviewers were not happy with the delivery times, noting that orders sometimes arrived much later than originally promised during checkout. A few other people also felt that shipping updates were lacking, making it frustratingly difficult to know when packages would actually arrive.
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We are sorry that these earrings weren't the perfect fit for you! We know sizing can be tough to visualize online.
Did you know we offer Personalized Video Consultations? We would be happy to host a video call with you to look at the piece together, discuss exchange options, and ensure your next choice is exactly the size you are looking for.
Please contact us directly [email protected] so we can set up a time that works best for you, ma'am!
Thank you so much for the 5-star review! We are thrilled to hear that you are happy with the quality of our products. We look forward to serving you again soon!
need the ring size 7to 8
for ladies the size 11 is too big
Reply from CaratLane - A Tata Product2026-07-14
We appreciate your feedback regarding the ring sizing. We understand that finding the right fit is important, and we are always looking to expand our size offerings to better meet our customers' needs. Kindly write back to us with the order details to " [email protected]" we will assist you accordingly.
I respect and trust a Tata product . Wonderful designs and durable manufacturing 😊
Reply from CaratLane - A Tata Product2026-07-12
We truly appreciate your trust and respect for our products! It's wonderful to hear that you appreciate our designs and durable manufacturing. Thank you for your kind words.
It’s important for people to be kind, honest, and take care of each other.
Reply from CaratLane - A Tata Product2026-07-10
We absolutely love this! Kindness, honesty, and looking out for one another are the exact values we try to live by every single day. Thank you for this wonderful reminder—it truly made our team's day!
Thank you so much for the fantastic review! We are thrilled to hear that you loved your product and that it arrived quickly. Enjoy your new piece, and we hope to welcome you back again soon!
Very good design in very affordable range.i love it . specially for women the design are very eye catching.
Reply from CaratLane - A Tata Product2026-07-09
We're so happy to hear you love the design and affordability of our collection! It's wonderful to know that our eye-catching designs, especially for women, are appreciated. Thank you for your kind words!
The customer service is excellent. Not only they were prompt, but also suggested various options to adjust the cost. From ordering to exchange to final delivery the entire experience was very smooth.
Reply from CaratLane - A Tata Product2026-07-10
Thank you so much for the wonderful review! We are thrilled to hear that you had such a smooth experience with us, from the initial ordering process all the way through to the exchange and final delivery.
Our team always strives to be as helpful and accommodating as possible, so it’s incredibly rewarding to know that our cost-saving options and prompt service made a difference for you. Thank you for choosing us, and we look forward to serving you again in the future!
product came as shown in the picture and faster delivery.
Reply from CaratLane - A Tata Product2026-07-09
We're delighted to hear that your product arrived exactly as expected and that you experienced such fast delivery! Thank you for your wonderful feedback.
Wonderful purchasing with cartlane. Planning to do more purchases with them .
Reply from CaratLane - A Tata Product2026-07-08
Thank you so much for the beautiful review! We are absolutely thrilled to hear that you had a wonderful shopping experience with us.
There is no greater compliment than knowing you are already planning your next purchase with CaratLane! We cannot wait to help you pick out your next favorite piece whenever you are ready. Thank you for your trust and support!
Thank you so much for the wonderful five-star review! We are absolutely thrilled to hear that you experienced top-notch customer service with us. Providing a seamless and helpful experience is always our main goal, and feedback like yours truly motivates our team.
We look forward to assisting you again soon!
Thank you for the wonderful review! We are so happy to know you are pleased with the quality and value of your purchase. Your support means the world to us!
website is very user-friendly and very easy to view products and filter as per requirement, I yet to see the delivery and return services
Reply from CaratLane - A Tata Product2026-07-09
Thank you for the great review! We love hearing that our website and filters made your shopping experience smooth and easy.
We can't wait for you to experience our delivery service next! We work hard to ensure your items arrive safely and quickly. Please feel free to update us or reach out once your package arrives—we're here for you every step of the way!
I worked with Mohd Uzair for redeeming POP and placing an order. He listened to my query and helped me with placing order!. He was able to answer all my queries and ensured I was satisfied. I really appreciate his help
On this
Reply from CaratLane - A Tata Product2026-07-09
Thank you so much for taking the time to share your experience! We are absolutely thrilled to hear that Mohd Uzair provided such excellent support in redeeming your POP and placing your order. Ensuring all your queries are answered and that you leave satisfied is exactly what we strive for. We will be sure to pass your kind words along to Uzair—he will be delighted to hear them! Thank you for choosing us, and we look forward to serving you again soon
I love the product. It's very beautiful. This is my first time online gold purchase & it's hassle free. Thank you caretlane.
Reply from CaratLane - A Tata Product2026-07-09
Thank you so much for sharing your experience with us! We are absolutely thrilled to hear that you love your beautiful new piece. Making your very first online gold purchase can feel like a big step, so we are incredibly happy that we could make it completely seamless and hassle-free for you! Welcome to the CaratLane family, and we look forward to being a part of your future celebrations!
I love the designs from Caratlane. It offers beautiful affordable jewellery pieces with awesome discounts. I have done a monthly plan with Caratlane with the help of one of the sales representative Uzair , the entire process was very smooth. He helped me to get to know about it this instalment plan as well offered me a free shipping for the purchase. I am so delighted with the purchase. Thank you!
Reply from CaratLane - A Tata Product2026-07-08
We are so happy to hear you love our designs and found beautiful, affordable jewelry pieces! We are especially glad that our sales representative made your monthly plan process smooth and delightful. Thank you for your wonderful feedback.
MR.Mohd Uzair helped me make a purchase today.Excellent service and prompt reply to all my queries..Now waiting for my product to be delivered.
Reply from CaratLane - A Tata Product2026-07-08
Thank you so much for taking the time to share your experience! We are absolutely thrilled to hear that Mohd Uzair provided you with excellent and prompt service during your purchase today. We will be sure to pass your kind words along to him—he will be incredibly happy to hear them!
We are just as excited as you are for your product to arrive. Thank you for choosing us!
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