CaratLane - A Tata Product (caratlane.us) has a 4.4 out of 5 rating on OK.one, based on 139 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company, frequently mentioning how smooth and pleasant the online shopping process is. Customers consistently praise the exceptional quality of the jewelry, highlighting the gorgeous designs and wonderful craftsmanship of every piece. People also appreciate the supportive customer service team, noting that representatives are extremely polite, knowledgeable, and always ready to help.
Some reviewers were not happy with the delivery times, noting that orders sometimes arrived much later than originally promised during checkout. A few other people also felt that shipping updates were lacking, making it frustratingly difficult to know when packages would actually arrive.
Auto-generated from all reviews of this business. For reference only.
I am 200% satisfied with the Tata product. But the shipping is very annoying with UPS. They dont hold it for us to go and pick it. And they dont acurately say when it is coming and we are forced to stay home for that product. I would request you should either remove signature enable options to customer who dont want not mandatory at the same time they may need to hold at office for us to go and pick with direct line. I feel Fedex had very good service compared to UPS i had two packages returened sevarl times and no proper information when called to customer service. If you are going to pursue ups then i may not purchase through your or can look for alternatives like sams club or costco for jewellery as shipping is very very annoying did not come on time and its ver unreliable option to choose ups you need to find a solution for this shipping mechanisam
Reply from CaratLane - A Tata Product2026-07-30
hank you so much for the 200% love for our product! We are truly sorry for the major hassle and frustration caused by the UPS delivery. We completely hear your feedback regarding signature options, hub pickups, and carrier choice—waiting around without reliable updates is the last thing we want for you. We’re passing your notes directly to our operations team to improve our shipping solutions so you don’t experience this again. Thank you for keeping us accountable!
I had a great experience with my recent purchase at Caratlane New jersey store. Niketa was very helpful in chosing all the accessories needed to go with my necklace.
Reply from CaratLane - A Tata Product2026-07-29
We are so happy to hear about your wonderful experience at our store! It's fantastic to know that our team was able to assist you in finding the perfect accessories for your necklace. We appreciate your kind words.
Pooja was incredibly patient, knowledgeable, and genuinely helpful throughout the entire process. She took the time to answer all of my questions, explained the different diamond options clearly, and never made me feel rushed or pressured. Her guidance helped me to choose the perfect ones with confidence. Thank you for making this such a memorable and enjoyable experience. Highly recommend both the representative and CaratLane!
Reply from CaratLane - A Tata Product2026-07-29
Thank you so much for taking the time to share such a wonderful review! We are absolutely thrilled to hear how much you enjoyed your experience with us.
Pooja will be over the moon to read your kind words! We pride ourselves on providing a patient, zero-pressure environment to help you find the perfect piece with complete confidence. Knowing that we could make this process so memorable and enjoyable for you truly means the world to us.
Thank you for choosing CaratLane, and we hope to welcome you back again soon!
Thank you so much for taking the time to share your review! We're delighted to hear that you had an excellent experience with our team. Providing top-tier service is always our main goal, and we look forward to assisting you again soon!
Had a great experience doing my first purchase with caratlane. Had few questions and Mr Uzair did a great job by making the purchase hustle free. The response was quick and solution was given. Thankyou.
Reply from CaratLane - A Tata Product2026-07-29
Welcome to the CaratLane family, and thank you so much for sharing your experience! We are delighted to hear that your very first purchase with us was so smooth and hassle-free.
Mr. Uzair will be thrilled to know his quick assistance made such a positive difference. We always aim to provide fast, helpful solutions so you can shop with complete peace of mind.
Thank you for choosing us, and we hope to assist you again on your next sparkle journey!
Thank you so much for the wonderful review! We are thrilled to hear that you love the craftsmanship of your piece. Knowing that our hard work brought a smile to your face means everything to us!
I ordered a necklace Cartlane online and trusted the service to begin with because it is a TATA product. It was a very smooth experience. As soon as I purchased, I called the customer service since I thought I didn’t receive the email receipt, they gently asked me to look in the spam. The product promptly arrived in the expected time with UPS signature on delivery option. The necklace was neatly packed and looks so beautiful! I recommend this service.
Reply from CaratLane - A Tata Product2026-07-26
We are so pleased to hear that your experience with us, from placing your order to receiving your beautiful necklace, was smooth and satisfactory. It truly makes our day to know that our efforts in customer service and product delivery are appreciated. We are especially glad that you love the necklace! Thank you for your kind words and recommendation.
I had the pleasure of working with Hiten on my recent CaratLane order, and I truly appreciate the support he provided throughout the entire process.
My order required backend processing because the POP redemption could not be completed through the website. As a result, the ordering process took nearly four hours. Despite the lengthy process, Hiten remained patient, professional, and courteous from beginning to end. He answered all of my questions, coordinated with his team multiple times, kept me updated throughout the process, and even obtained a special exception that allowed me to redeem my full POP benefit.
His communication was clear, he never rushed the conversation, and he genuinely made every effort to help me have the best possible experience. Although I believe the backend ordering process itself could be improved to make things easier and faster for customers, Hiten's service was excellent and deserves recognition.
Thank you, Hiten, for your dedication, patience, and outstanding customer support. I truly appreciate your help and wish you all the best.
Reply from CaratLane - A Tata Product2026-07-26
We are truly grateful for your incredibly kind words and for taking the time to share your positive experience. It brings us immense satisfaction to know that our team member was able to provide such dedicated support, especially given the complexities of your order. We understand that the backend processing for your POP redemption presented challenges, and we appreciate your patience throughout the four-hour process. We are actively looking into ways to streamline our backend ordering system to ensure a smoother and quicker experience for all our customers in the future. Your feedback is invaluable as we continuously strive to improve our services. We are delighted that our team member's efforts made a significant difference and that you were able to fully redeem your benefit. Thank you again for your wonderful review.
My wife prefers simple jewelry, and CaratLane had simpler, more petite design options for their mangalsutras. She hasn't taken it off since the ceremony.
Reply from CaratLane - A Tata Product2026-07-28
We're so happy to hear that your wife loves the delicate design of her mangalsutra and that it has become a cherished part of her everyday wear since the ceremony. Thank you for sharing your wonderful experience!
Best quality in affordable price with great customer service
Reply from CaratLane - A Tata Product2026-07-25
Thank you so much for the fantastic review! We work hard to bring you top-quality products and great service at fair prices, so hearing that we nailed it truly means the world to us. We look forward to serving you again soon!
Expensive and looks alike cheating gold 22k per gram price 127$
Assume as 130$ per gram
10 grams 1300$
Making charges 15% = 195$
Overall around 1500$ .. but here they sell for 2800$ +
Reply from CaratLane - A Tata Product2026-07-30
We appreciate you sharing your concerns regarding our pricing. We understand your calculations and acknowledge your perception of our product's value. We are always reviewing our pricing structure to ensure fairness and transparency for our customers.
I recently shopped at Caratlane for a ring for myself online. The ring turned out to be loose for me. That was when Hiten from Caratlane took over, handled the return and exchange process easily. The whole experience was a breeze. I will be happy to buy from Caratlane again for their exceptional customer service.
Reply from CaratLane - A Tata Product2026-07-25
We are so pleased to hear about your positive experience with us, especially regarding the smooth return and exchange process for your ring. It's wonderful to know that our team was able to assist you efficiently. We truly appreciate your kind words and look forward to welcoming you back for future purchases.
Devadharshini, assisted me very well in handling the return. He made the process very smooth. Thank you so much
Reply from CaratLane - A Tata Product2026-07-25
We are so glad to hear that our team was able to assist you effectively with your return. We always strive to make these processes smooth for our customers.
I exchanged an earring that I bought earlier and got the same earrings. I didnot get full amount to exchange as other stores so I kind of lost some money there. Won’t be shopping in Caratlane much but the guy(Hiten) who helped me with the exchange process was good about explaining and placing the replacement order. Thank you
Reply from CaratLane - A Tata Product2026-07-23
We appreciate you sharing your experience with us. We understand your concern regarding the exchange process and the amount received. We are glad to hear that our team member provided excellent assistance. We value your feedback as it helps us improve our services.
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