We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Written by the business, not verified by us.
Is Certapet legit?
Certapet (certapet.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 77% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, kind, and understanding, ensuring that every single interaction feels extremely comfortable and supportive. Many people note that the entire certification process is remarkably quick, completely seamless, and thoroughly professional from the very beginning to the end.
Some reviewers were not happy with the overall service, specifically mentioning frustrating customer support interactions and unexpected difficulties regarding their paperwork submissions. A few consumers also reported impersonal session experiences, delayed results, and generic document delivery that lacked proper personal clarity.
Auto-generated from all reviews of this business. For reference only.
I have used this service for the last three years and Ebony Walker has been very good and I really appreciate it sometimes this can be a very difficult thing so I’m glad that she always helps me out!
Reply from Certapet2026-03-12
Thank you for being a loyal customer for three years! We're so glad Ebony has been there to support you consistently and make things easier during difficult times. We're thrilled she's been able to help you get the support you need, and we really appreciate your trust in CertaPet!
Dr. Brown is very easy to talk to. The app is easy to maneuver through.
Reply from Certapet2026-03-12
Thank you for the feedback! We're so glad Dr. Brown was easy to talk to and that our app was simple to use. We're happy we could help you get the support you needed!
My experience was great because the therapist, Dr. Montgomery was very kind and supportive of my situation. She put me at ease because I couldn’t have my pet until I received the letter. My next appointment I was approved to get my emotional support pet home! I am so glad I made this call.
Reply from Certapet2026-03-12
Thank you for the wonderful review! We're so glad our team was able to support you and help you get approved for your emotional support pet. We're thrilled everything worked out and that you can now have your ESA at home. We're happy we could help!
I got my esa letter amazingly quick very nice and respectful will recommend co workers !!
Reply from Certapet2026-02-13
Thank you so much for the kind words! We're thrilled we could help you get your ESA letter quickly and make the process smooth for you. We really appreciate you recommending us to your coworkers – that means a lot to us! If you ever need anything else, don't hesitate to reach out. 🙂
They are great! No complaints at all. Dr. Ann is outstanding!!
Reply from Certapet2026-01-28
Thank you so much for the wonderful feedback! We’re thrilled to hear you had such a great experience, and we’ll be sure to pass along your kind words to Dr. Ann — she’ll really appreciate it.
Immediate response
Communication and accesibility of information
Profesionalism, caring, emphaty and diligence in the process.
Thank you
Reply from Certapet2026-01-28
Thank you so much for your thoughtful feedback. We’re glad to hear you felt supported through prompt communication, clear information, and a caring, professional approach. Your kind words truly mean a lot to our team — thank you for trusting us.
I could not have been happier with my therapist and the entire process! Haley listened and asked appropriate questions. She was kind and caring!
Reply from Certapet2026-01-28
Thank you so much for sharing this! We’re really happy to hear that you felt supported throughout the process and that Haley made such a positive impact. We’ll be sure to pass along your kind words — it truly means a lot to our team.
It was easy and amazing my therapist was very helpful and things I didn’t understand she made sure I did
Reply from Certapet2026-01-12
Thank you so much for sharing this! We’re really glad to hear the process felt easy and that your therapist took the time to make sure everything was clear and understood. We truly appreciate your kind words and are grateful you trusted us. 🐾💙
Erin Mooney was my LICSW, for my original submission as well as my renewal / “promotion”. My dog was originally approved as an ESA, Erin took the time to explain the differences between an ESA and a PSA. Originally, we agreed my dog needed to work on a few things before he would be considered a PSA. We worked for a year on training and he is now a PSA. It was great to have continuity of care with Erin.
She also took time to discuss rules and regulations that apply to service animals. 🐕🦺
Positive experience all around
Reply from Certapet2026-01-02
Thank you so much for the 5-star review! 🌟 We’re thrilled to hear that Erin provided consistent, thoughtful care and took the time to explain everything clearly throughout your journey. We truly appreciate your trust and are so glad you had a positive experience with us.
CertaPet.com was a major disappointment and did not deliver the professional, reliable ESA letter it promises. The document I received felt generic and rushed, lacking personalization and the clarity you would expect from a legitimate service. Instead of feeling confident using it, I was left questioning whether it would actually be accepted if reviewed closely.
Customer support was equally frustrating. Once payment was made, responses became slow and vague, offering little real help or reassurance. For the high price they charge, the lack of transparency and follow-up made the entire experience feel like a waste of money. I would not recommend CertaPet.com to anyone looking for a trustworthy ESA letter service.
Reply from Certapet2026-01-02
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We want to reassure you that every ESA letter issued through CertaPet is 100% legitimate, written by a licensed mental health professional, and includes all information required under current ESA guidelines. While the format of ESA letters is standardized to ensure legal compliance and acceptance, each letter is issued only after a proper clinical evaluation and is tailored to the individual’s qualifying needs.
We’re also sorry if our support communication felt lacking—this is not the level of care we aim to provide, especially given how important these documents are to our clients.
I’d really appreciate the opportunity to personally review your case and make sure all your concerns are fully addressed. Please feel free to email me directly at [email protected]
, and I’ll be happy to take a closer look and assist you further.
Thank you again for your feedback—it helps us improve and do better for our clients.
I dont trust the certapet anymore and will never get another service again from them.they just dont response you properly and just make the process very difficult to get it done on time .
Reply from Certapet2025-11-17
We truly apologize for the frustration you experienced. This isn’t the kind of service we strive for, and we’d like the opportunity to address your concerns right away. Please get in touch with us directly at [email protected], and we’ll do everything we can to make it right.
I really liked how the process went smoothly and was able help me fairly quickly. I recommend this service to anyone who needs it
Reply from Certapet2025-11-17
Thank you so much for your kind words! We’re thrilled to hear the process went smoothly and that we were able to help you quickly. We truly appreciate your recommendation!
Avoid Certapet.com — Fake Promises and Poor Service
My experience with Certapet.com was honestly terrible. The entire process was rushed, impersonal, and completely unprofessional. The therapist hardly listened, asked repetitive questions, and didn’t seem to care about my situation at all. The whole thing felt lazy and mechanical.
They advertise a fast, straightforward process, but that’s totally misleading. The site is confusing to use, their communication is almost nonexistent, and it took forever to receive my ESA letter — which still came with errors.
Certapet.com is unreliable and only focused on taking your money rather than helping you. Their service is fake, overpriced, and not worth the frustration. Stay far away from this company.
Reply from Certapet2025-11-10
We are so sorry for your experience. We would like to understand better and help you. Could you please reach out to us at [email protected]? Thank you
Mandi is always calm, caring, and collective when talking to and makes me feel she actually really cares and is patient and kind.
Thank you for the easy process!
Reply from Certapet2025-11-03
Thank you so much for your kind words! We’re so happy to hear that Mandi made your experience smooth and comforting. She truly cares about every customer, and we’ll be sure to share your feedback with her!
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