The doctor and staff are very helpful.
Thank you so much for your feedback! We are glad that our team was helpful. Please let us know if there is anything else we can do for you!
We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Written by the business, not verified by us.Certapet (certapet.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 77% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, kind, and understanding, ensuring that every single interaction feels extremely comfortable and supportive. Many people note that the entire certification process is remarkably quick, completely seamless, and thoroughly professional from the very beginning to the end. Some reviewers were not happy with the overall service, specifically mentioning frustrating customer support interactions and unexpected difficulties regarding their paperwork submissions. A few consumers also reported impersonal session experiences, delayed results, and generic document delivery that lacked proper personal clarity.
Auto-generated from all reviews of this business. For reference only.Thank you so much for your feedback! We are glad that our team was helpful. Please let us know if there is anything else we can do for you!
Great experience! The whole process was seamless. The discussion I had with the provider assigned to me covered all the bases and all of my questions were answered. I received my ESA letter shortly after and my apartment quickly processed it and accepted it! I am super thankful to have had such an easy process for something that can certainly cause some stress for people.
Thank you for sharing your experience! 🌟 We’re so glad the process was smooth, your questions were answered, and your ESA letter was quickly accepted. 💙
Thank you for extraordinary systems of support to the community of pet parents 🙏
Thank you for your kind words! We’re grateful to provide extraordinary support to the pet parent community and are so glad your process was smooth.
I am waiting to get my results and I haven’t still not gotten them
Hi Theresa, I see that you have already been approved and have access to your letter. Please let us know if there is anything else we can do for you.
She was so understanding with everything I’m going through and have going on in my life and extremely helpful and I could tell she meant everything she said. It was very professional and I highly recommend.
Thank you so much for sharing this! We’re glad to hear your provider was understanding, professional, and genuinely supportive. Your recommendation means a lot to us!
Excellent customer service. But- tv I spent 2 hours trying to figure out why my paperwork would not submit. I rechecked that all questions were answered. Then called customer service. In 2 minutes she had the answer. You should add that if you respond no to a question and the following question refers to that subject you must put NA down.
Thank you for your thoughtful feedback and for recognizing our customer service team! We understand how frustrating that experience must have been, and we appreciate you sharing your suggestion. We’ll use it to make the process clearer and easier for others.
The therapist that I got (Haley) was so thorough and understanding. Would definitely recommend this service to others.
Thank you for sharing your experience! We’re so glad to hear that Haley was able to provide such thorough and understanding care. We’ll be sure to share your kind words with her, and we truly appreciate your recommendation.
It was very pleasant and easy communication with MSW LICSW Amanda Williams.
Thank you for sharing your kind words! We’re so glad to hear that communicating with Amanda was pleasant and easy. We’ll be sure to pass along your feedback to her.
Thank you for kindness, understanding and compassion. I’m a USN veteran & it’s hard to find someone that understands the situation.
Thank you so much for your kind words, and most importantly, for your service. It means a lot to us to know you felt understood and supported—we’re truly honored to have been able to help.
She helped motivate me to go to therapy on top of helping me with my cat
We truly appreciate your kind words. It means so much to know that our care made a difference for both you and your cat. Supporting your journey toward therapy is something we’re honored to have played a part in.
Mandi is always so nice and understanding.
We truly appreciate your feedback. It’s wonderful to know Mandi’s compassion and understanding made a difference in your experience.
The process to obtain the emotional support certification for my cat was fantastic! It was quick, easy, and very professional. The staff made me feel comfortable and guided me through every step. I highly recommend this service to anyone seeking support for their emotional needs.
We’re so happy to hear that you had such a positive experience! Making sure you feel supported and comfortable while caring for your emotional needs is at the heart of what we do. Thank you for trusting us with both your wellbeing and your cat’s!
I have not gotten approval yet from housing but the therapist I was assigned was insanely helpful and supportive! Im new to the adult world after graduating college and things can be scary but this gives me home and my therapist reminded me that I am not alone! I hope I do get approved for housing but having the legitimacy of the ESA is most important!
Thank you for sharing your experience! We’re so glad to hear that your therapist has been such a source of support and reassurance during this transition. While housing approvals can take time, it’s wonderful that you feel comfort in having your ESA recognized. You’re not alone, and we’re here to support you every step of the way. 💙
Friendly and quick to respond
We truly appreciate your feedback. It’s wonderful to know our team was able to be both responsive and welcoming during your experience.
I had a great therapist! Great Customer service
We truly appreciate your feedback. It’s wonderful to know that both your therapist and our customer service team helped make your experience a positive one.
Very kind & understanding Doctor 🙏🏼💖 Thank you
Thank you so much for your heartfelt message! We’re so glad you felt cared for. It means everything to us that your experience with the doctor was kind, understanding, and supportive. We're always here for you and your furry loved one. 🐾
Prairie was professional and caring through this experience. I have had anxiety, depression, and PTSD and this gave me ease knowing I can now have my companion with me.
Thank you so much for sharing this. We’re truly grateful to hear that Prairie was able to provide you with both professionalism and care through your journey. It means the world to us that you felt supported, and we’re honored to help make it possible for you to keep your companion by your side. You are not alone — we’re always here for you. 💙🐾
Certa pet has helped me continue to keep my Service Dog with me in situations that my anxiety over take my body. She provides pressure stimulation to help relax me.
We’re so grateful you shared this. It’s incredibly meaningful to know that we could help you continue having your Service Dog by your side when you need her most. The comfort and support she provides in those overwhelming moments is invaluable, and we’re honored to be a part of making that possible. You and your companion deserve that peace of mind.
So far I have good experience using them. I haven’t used my certificate yet though
Thank you for your feedback! We're so glad you've had a good experience so far. When you're ready to use your letter, we’re here to make sure everything goes smoothly. Don’t hesitate to reach out if you need any help along the way!
Thank you for the kind words! We're so happy to hear the process was simple and the experience positive. That’s exactly what we strive for every time.
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