We coordinate with a national network of licensed mental health professionals to evaluate the need for Emotional Support Animals to support the mental health of the individuals.We are not a "rubber stamp" and are committed to only recommending Emotional Support Animals where there is an actual need. We believe some solutions are better and more simple than mind-altering pharmaceuticals. We believe pets are family.
Written by the business, not verified by us.Certapet (certapet.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 77% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, kind, and understanding, ensuring that every single interaction feels extremely comfortable and supportive. Many people note that the entire certification process is remarkably quick, completely seamless, and thoroughly professional from the very beginning to the end. Some reviewers were not happy with the overall service, specifically mentioning frustrating customer support interactions and unexpected difficulties regarding their paperwork submissions. A few consumers also reported impersonal session experiences, delayed results, and generic document delivery that lacked proper personal clarity.
Auto-generated from all reviews of this business. For reference only.Good service! The associate workers are perfect and take care of their customers serious! I love that I associated with CertaPet because they helped me and my family!
Thank you so much for your kind words! We’re thrilled to know our team could provide great service and care for you and your family. We’re grateful to have been part of your journey with CertaPet!
I felt through certapet, I was able to meet a very knowledgeable therapist who listens and gave me a great bump to start navigating through my anxiety & resources in order to do so.
We’re so happy to hear your therapist provided the guidance and resources you needed to start managing your anxiety. Thank you for trusting us and sharing your experience!
My person dr Montgomery is so nice and she listens to what I tell her. She always sends me website and lira of information about my disability.
We’re so glad to hear that Dr. Montgomery’s care and resources have been helpful for you. Thank you for sharing your experience. We’ll make sure she sees your kind words!
I must say it was a bit difficult because you don't have the staff, and I understand that having bilingual people isn't a requirement for the company, but this would open up the opportunity for other people who have insecurities, disabilities of some kind, or a cognitive or psychological process, or a disorder. Somatic peaks, etc. Additionally, it must be understood that this is a common need in these times, racism and discrimination is a supremely negative pastor, and this has been seen throughout history, history in all societies, when due to a difficulty learning languages in paintings and in any environment, people cannot be added, and more, this is looking for real help for a real fact, in our case our dog has been a great support for my wife, even for me, but it is still important to recognize that the therapist could not offer the possibility of what another person could help interpret my wife on our own
Thank you for sharing your experience with us. We truly understand how important it is to feel supported, especially when language or other personal challenges are involved. While we don’t currently have bilingual staff, your feedback highlights the value of having bilingual staff, which would make our services more inclusive. We’re sorry your wife didn’t feel fully supported; that’s never our intention. Your insights are valuable and will help us enhance our service to all members of our community. Thank you again for your honesty.
Overall great service and very rapid couldnt be happier with their services.
Thank you so much for your kind words! 🌟 We're thrilled to hear that you had a great experience and that our fast service made a difference. Your satisfaction means the world to us, and we're always here whenever you need support. Thanks again for choosing us!
Thank you so much for your kind words! We're thrilled to hear that you found the process easy and the guidance helpful. Making things simple and clear for you is exactly what we aim for. If there's ever anything else we can do to support you, don't hesitate to reach out!
Easy to set up. I was Assigned a Dr within 24 hours. I received clear instructions on how to navigate my letter within my portal. Pretty straight forward.
Thank you so much for your feedback! 😊 We're glad to hear that the setup was easy, you were connected with a doctor quickly, and the instructions were clear and straightforward. It's great to know your experience navigating the portal and accessing your letter was smooth. If you ever need anything else, we’re just a message away!
Very thorough and appreciated that this was not just an ESA mill, and you were properly vetted by professional
Thank you so much for the kind feedback. We’re glad the experience felt thorough and professional; that’s exactly what we aim for. We appreciate your support!
Working with certapet was not only easy but very thorough and thoughtful. If you need to take your animal with you in order to feel good, be good and do good, certapet will help you get there. Thank you certapet! You have made my life so much easier and much less anxious.
Thank you so much for your kind words! We’re truly glad to hear the process felt both easy and thoughtful. It means a lot to know we could help make life a little calmer and more manageable for you. Wishing you and your companion all the best and we are here for you if you need anything else!
The service at CertaPet was fast, knowledgeable and convenient. Thanks, CertaPet
Thank you so much for your kind words! We’re so happy to hear that you found the service fast, knowledgeable, and convenient—that’s exactly what we aim for. We truly appreciate your trust in CertaPet!
Thank you for your feedback! We're happy to know your experience met your expectations, and we look forward to helping again in the future.
Tracy was so helpful and sweet during our conversation. The entire process for Certpet was a breeze and very stress free. Thank you to everyone for helping me.
Thank you so much for your kind words! We're thrilled to hear that Tracy made your experience smooth and stress-free. Our team takes pride in making the Certpet process as seamless as possible, and it's wonderful to know that it showed. We truly appreciate your trust in us and are always here if you need anything in the future!
You made the certification simple and easy to understand. Therapist was great and very thorough
Thank you so much for your kind words! We're thrilled to hear that you found the process simple and easy to follow. Our therapists are dedicated to being thorough and supportive, so it’s wonderful to know that stood out in your experience. We're grateful you chose us and are always here if you need anything in the future!
She has always being amazing n very understanding to my problems and how I feel . Makes me feel secure and safe at all the time. Thank you for your soothing voice and kindness.
Hello Karla, Thank you so much for your kind words! We’re truly grateful to hear that you’ve felt supported, safe, and understood — that’s exactly what we strive for in every session. We’ll be sure to pass your message along to your therapist — your appreciation means the world. It’s a privilege to be part of your journey, and we’re always here for you.
Hello Serina, Thank you so much for your review! We’re thrilled to hear the process was smooth for you — that’s exactly what we aim for. If you ever need anything or have questions along the way, we’re just a message away.
Hello Kathy, Thank you for taking the time to share your feedback! We’re proud to have a team that’s committed to professionalism and care, and it’s wonderful to hear that it came through in your experience. We’re here whenever you need us!
Very professional which was my main concern. Therapist was patient and understanding. Good experience
Hello Mario, Thank you for sharing your experience! We’re so happy to hear that you felt supported and in good hands, especially since professionalism was important to you. It’s great to know your therapist was patient and understanding. That’s exactly the kind of care we strive to provide every day. We appreciate your trust and look forward to being here if you ever need us again.
Certapet helped me to get the ESA letter with a few simple steps. I am helpful for their support and knowledge in this area.
I tried using another company and received zero support when I had pushback from my landlord. I have legitimate justification for an ESA and was looking for real help. Certapet was awesome and the therapist I was connected with went above and beyond. So thankful for the help!!!
Letter I received was of no help. Waste of money. Then they charged me for another year with no authorization. Airlines have their policies and many won’t accept the letters you get through Certapet. I did get a refund and won’t be dealing with this business anymore.
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