Cheaptickets.sg

5th review

5th review - 24/12/2024, As expected, no news and no updates. It's utterly pathetic that asking for a simple refund and dealing with the airline drags on endlessly. Disgraceful, infuriating, and a complete display of incompetence. First reviewed on Trustpilot (13/12/2024) My experience with Cheaptickets.sg has been nothing short of infuriating and downright suspicious. Every time I contacted their live chat or email about the status of my refund for a rescheduled flight, they gave me the same lame excuse: "We are still checking with the airline." What exactly is there to check that takes over a week? This was a legitimate reschedule by the airline with no disputes involved. When I reached out to Jetstar directly via live chat, they confirmed that the refund could be processed immediately. Even as an individual, I could have handled it on my own if not for their policy requiring the refund to go through Cheaptickets.sg, the original payment method. Yet, a supposedly professional, registered company like Cheaptickets.sg couldn’t manage to do this simple task? Instead, they kept stalling, and here I am, more than a week later, with the refund still pending. I highly suspect that they aren’t even checking with the airline and are purposely dragging this matter in the hopes that I’ll eventually give up and let it go. Well, mark my words: I will not let this slide. I will pursue every possible avenue to recover my money. This experience is a clear red flag and feels like a scam. Save yourself the frustration and avoid booking through Cheaptickets.sg at all costs. They lack professionalism, transparency, and basic customer service. Once they have your money, you’re on your own.

Like everywhere by big company group of…

Like everywhere by big company group of office people sitting behind computer trained and trying to do everything to get most money for them by any cost. Not helpful not recommended never more order by them

4th review

4th review - 19/12/2024, Customer service claimed they were waiting for the airline's response about my refund. But when I contacted the airline, they said no refund claim was ever raised by the third-party agent, Cheaptickets.sg. This company is blatantly lying again—an absolute scam! First reviewed on Trustpilot (13/12/2024) My experience with Cheaptickets.sg has been nothing short of infuriating and downright suspicious. Every time I contacted their live chat or email about the status of my refund for a rescheduled flight, they gave me the same lame excuse: "We are still checking with the airline." What exactly is there to check that takes over a week? This was a legitimate reschedule by the airline with no disputes involved. When I reached out to Jetstar directly via live chat, they confirmed that the refund could be processed immediately. Even as an individual, I could have handled it on my own if not for their policy requiring the refund to go through Cheaptickets.sg, the original payment method. Yet, a supposedly professional, registered company like Cheaptickets.sg couldn’t manage to do this simple task? Instead, they kept stalling, and here I am, more than a week later, with the refund still pending. I highly suspect that they aren’t even checking with the airline and are purposely dragging this matter in the hopes that I’ll eventually give up and let it go. Well, mark my words: I will not let this slide. I will pursue every possible avenue to recover my money. This experience is a clear red flag and feels like a scam. Save yourself the frustration and avoid booking through Cheaptickets.sg at all costs. They lack professionalism, transparency, and basic customer service. Once they have your money, you’re on your own.

3rd reviewed

3rd reviewed - 18/12/2024, still no response from cheaptickets.sg First reviewed on Trustpilot (13/12/2024) My experience with Cheaptickets.sg has been nothing short of infuriating and downright suspicious. Every time I contacted their live chat or email about the status of my refund for a rescheduled flight, they gave me the same lame excuse: "We are still checking with the airline." What exactly is there to check that takes over a week? This was a legitimate reschedule by the airline with no disputes involved. When I reached out to Jetstar directly via live chat, they confirmed that the refund could be processed immediately. Even as an individual, I could have handled it on my own if not for their policy requiring the refund to go through Cheaptickets.sg, the original payment method. Yet, a supposedly professional, registered company like Cheaptickets.sg couldn’t manage to do this simple task? Instead, they kept stalling, and here I am, more than a week later, with the refund still pending. I highly suspect that they aren’t even checking with the airline and are purposely dragging this matter in the hopes that I’ll eventually give up and let it go. Well, mark my words: I will not let this slide. I will pursue every possible avenue to recover my money. This experience is a clear red flag and feels like a scam. Save yourself the frustration and avoid booking through Cheaptickets.sg at all costs. They lack professionalism, transparency, and basic customer service. Once they have your money, you’re on your own.

My experience with Cheaptickets.sg has…

2nd reviewed - 16/12/2024, still no response from cheaptickets.sg First reviewed on Trustpilot (13/12/2024) My experience with Cheaptickets.sg has been nothing short of infuriating and downright suspicious. Every time I contacted their live chat or email about the status of my refund for a rescheduled flight, they gave me the same lame excuse: "We are still checking with the airline." What exactly is there to check that takes over a week? This was a legitimate reschedule by the airline with no disputes involved. When I reached out to Jetstar directly via live chat, they confirmed that the refund could be processed immediately. Even as an individual, I could have handled it on my own if not for their policy requiring the refund to go through Cheaptickets.sg, the original payment method. Yet, a supposedly professional, registered company like Cheaptickets.sg couldn’t manage to do this simple task? Instead, they kept stalling, and here I am, more than a week later, with the refund still pending. I highly suspect that they aren’t even checking with the airline and are purposely dragging this matter in the hopes that I’ll eventually give up and let it go. Well, mark my words: I will not let this slide. I will pursue every possible avenue to recover my money. This experience is a clear red flag and feels like a scam. Save yourself the frustration and avoid booking through Cheaptickets.sg at all costs. They lack professionalism, transparency, and basic customer service. Once they have your money, you’re on your own.

Red Flags of a Scam – Avoid Cheaptickets.sg at All Costs

My experience with Cheaptickets.sg has been nothing short of infuriating and downright suspicious. Every time I contacted their live chat or email about the status of my refund for a rescheduled flight, they gave me the same lame excuse: "We are still checking with the airline." What exactly is there to check that takes over a week? This was a legitimate reschedule by the airline with no disputes involved. When I reached out to Jetstar directly via live chat, they confirmed that the refund could be processed immediately. Even as an individual, I could have handled it on my own if not for their policy requiring the refund to go through Cheaptickets.sg, the original payment method. Yet, a supposedly professional, registered company like Cheaptickets.sg couldn’t manage to do this simple task? Instead, they kept stalling, and here I am, more than a week later, with the refund still pending. I highly suspect that they aren’t even checking with the airline and are purposely dragging this matter in the hopes that I’ll eventually give up and let it go. Well, mark my words: I will not let this slide. I will pursue every possible avenue to recover my money. This experience is a clear red flag and feels like a scam. Save yourself the frustration and avoid booking through Cheaptickets.sg at all costs. They lack professionalism, transparency, and basic customer service. Once they have your money, you’re on your own.

Anxiety inducing experience

I bought a ticket eight days ago and was told the airline would send me the e-ticket within 24 hours via email. I'm still waiting! I emailed them and called them multiple times and all they say is that I have to wait, sorry for the delay. My hands are tied up, I cannot do anything except cross my fingers that I didn't waste $1,300.... EDIT: Since I posted this review I called and emailed repeatedly and the last time (3 days ago) they said I would get an answer within 48 hours. It's been 72 hours and there is no response, no signs of their efforts to fully refund the $1,299 they promptly took out of my checking account. PEOPLE, BE WARY OF THIS PLATFORM!!!

CheapTicket's "Premium" Nightmare: Disastrous Experience

I'm a seasoned traveller with gold status in multiple airline alliances. The "Premium service" provided by CheapTicket was significantly below the standards advertised and caused significant chaos to my travel. Misleading "Free of charge": I purchased the Premium Service Package from merchant CheapTicket, which explicitly stated "free of charge" for changes and cancellations. This is clearly misleading and unfair. The term "free of charge" should imply NO fees, including airline fees. However, when I tried to make a change within 1 day after booking, I was asked to pay "airline fees" of $140. The merchant refused to waive the fee or refund after multiple emails. I believe that merchant's website is responsible for this misunderstanding. The unexpected additional "airline fees" is misleading and contradicts the advertised benefits of "Premium service package". Email to customer at 2:00am with 30-min to respond: as shown attached, at ~2:00am 16 Nov, I received 3 emails with 30-min window to respond. I questioned why and I was give a reason of "the team works 24 hours... cannot provide exact time". Please, Having a 24 hours specialized team is NOT an excuse for sending emails to customers at 2:00am with 30 mins to respond. The "premium package" led me to believe changes would be handled smoothly, not with such a disruptive and time-pressured chaos.

Most horrifying air tix experience

Most horrifying air tix experience from CheapTicket! I’ve made purchase for return air tix to KL with additional baggage @ 20kg/way & paid for it @ SGD 311. They replied me an hour later to say the baggage was not secured & I had to login to the airline website to manage booking to make the purchase. Guess what!! The airline is charging 20kg @ ~ SGD 100/way! Goodness gracious!! If they can’t honor the sales conditions, reach out to the buyer to arrange for 100% refund. I’ve since emailed them & they’ve not responded. No way am I going through them for future purchases! Literally buy at your own risk!!!

The time schedule options displayed…

The time schedule options displayed were fair. Questions asked easy to answer and payment options not difficult.

Chandra SuserlaAustralia · 1 review · Experienced 2024-10-24 · Posted 2024-10-26

I had horrible experience with…

I had horrible experience with Cheaptickets. I can simply say cheaptickets with cheap service. Book at your own risk. Better is even though you pay little higher price book directly through airline or reliable partners but not with this site. I booked flight through them due to an emergency and realised it was wrong date. Within 5 mins I have requested their customer care service (Live chat) to cancel it. He says he cant cancel it and sent to some one at the back end team. That team even though marked as URGENT responded after 24 hours stating that given that it is being cancelled within 24 hours we can cancel it, however, Cheap tickets charge is $180 per person. It was genuinely a mistake and if it was cancelled within 5 mins and tried to speak to agents, the team should understand that it was due to some error. Team intentionally delays their response so that they can keep all the funds themselves citing the reason as delay in cancellation confirmation. Its been 2 days and they still did not cancel when I have raised to cancel within 5 mins. Team now says it was non-refundable ticket, however, did ask team to cancel within5 mins. There should be some consideration. This is where the customer experience took a dent. the team acts smart to keep the money. So, if you think that you dont care about the money then go ahead and book.Else, refrain. The customer service sucks and really bad. I have all the evidence about this service.

My experience was really bad and would…

My experience was really bad and would never book a flight through cheaptickets anymore. My luggage could not be booked and the customer support just asked me to book luggage directly from the airline.

Great value and many optional flight timing to select

Great value and many optional fly timing.

Dissatisfaction with Cheapticket

I wouldn’t even give a single star if I had the choice, but it’s required to leave a review. Firstly, we went to their websites to see contact but there wasn’t any respond, after a few days we emailed them and took long time for their reply. So we went to emailed the airline itself and realise we can only look for Cheapticket to make changes. So we emailed to change our flight date and discovered that Cheapticket was charging far more than the airline itself. We reached out for an explanation, but instead of a proper response, they asked us to contact the airline for an official email that needed to include the airline’s logo—completely ridiculous since we had already attached a screenshot and a video of the whole conversation of the airline’s email. To avoid being overcharged by Cheapticket, we followed their unreasonable request, contacted the airline, and sent them exactly what they asked for. And guess what? They waited a full day to respond, which left us unable to change our flight since the departure was just hours away. Now, we’re stuck in a situation where any further changes fall under the no-show policy, which comes with an exorbitant fee. It’s clear that Cheapticket overcharges customers and avoids sticking to the original pricing with comes to changes. Absolutely unacceptable. I’ll never use Cheapticket ever again.

Great Experience

Arun VickneshSingapore · 1 review · Experienced 2024-09-11 · Posted 2024-09-13

The price is higher as compared to…

The price is higher as compared to other booking apps.

Carol WongSingapore · 1 review · Experienced 2024-04-09 · Posted 2024-09-11

terrible service

terrible service. that's call cheap thing no good. I have booked the flight on 4/9 and request to cancel on the sameday, when is lesser than 5 hours. The cheap company was collecting penalty fees $138 + no refund to the seat purchased done in the morning. During cancellation request process, have been checking with 2 officers online but none of them was informing there is admin fees collection and any other extra charges. Feel like being cheated by this cheap company. very dissapointed and hopefully other to check and screen shot their reply if there is any cancellation or changes made after the booking. very lousy service. pls think twice before proceed your booking with this company

Scamming company.

Scamming company. Don’t book here!

Terrible experience with cheaptickets

My return flight was cancelled by the airline and Cheaptickets was unable to book me on an earlier flight claiming the flights were full, or give me any other options. I had to call the airline and book a return flight( the same flight that Cheaptickets claimed was fully booked!) They then refused to cancel my original return flight until I complete the first leg of my flight. I regret booking my tickets through them. They seem to be clueless about the concept of customer service

Lathika - bad experience from your staff

Lathika from front line support is lack of professionalism. She/ He left the chat room before my conversation is completed. Bad service from her. CSG-6244668