The tour guides were extremely…
The tour guides were extremely knowledgeable and we are very glad we did tours vs going on our own.
Reply from Ciao Italy Tours2026-04-01
Thank you so much for sharing your experience!
About Ciao Italy Tours
Data updated- Website
- ciaoitalytours.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 38 reviews
- Replies to negative
- 100% (2/2)
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About this business
Ciao Italy Tours is the only stop you need to make when planning a trip to Italy. As your Italian help desk in the USA, we have everything you need to put together your ideal Italy travel itinerary. From private tours to fully-escorted trips through the country, cooking classes to wine tastings, we will work directly with you or your travel agent to make sure that your journey to the Bel Paese is a dream come true.
Written by the business, not verified by us.Is Ciao Italy Tours legit?
Ciao Italy Tours (ciaoitalytours.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 38 of them were added in the last 12 months. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional tour guides for being exceptionally knowledgeable, engaging, and attentive to everyone's unique personal interests during daily city excursions. Reviewers mention that staff members take their creative ideas and design fabulous, highly personalized itineraries featuring wonderful off-the-beaten-path locations and special holiday dining. Travelers also highlight the completely seamless car services, prompt professional drivers, and centrally located hotel choices that make their journeys entirely stress-free. People note that meticulous travel planning handles every single minor detail, resulting in truly unforgettable vacations from the very beginning to the end.
Auto-generated from all reviews of this business. For reference only.What people say
A trip to Milan, Bologna, Verona and Lake Como- never to be forgotten
I just came back from a trip to Milan, Bologna, Verona and Lake Como. Viviane Gringer along with Ciao Italy Tours made an amazing trip for the 4 of us. Everything from our food tasting tour to our walking tour with Sara Brambilla in Verona was top notch. the hotels you chose were all centrally located and gave us excellent service. Thank you thank you. I will definitely refer you to all my friends!!
Reply from Ciao Italy Tours2026-02-24
Thank you so much for sharing your experience!
Rome is spectacular! St Peter's Basilica/Vatican
Rome is spectacular!! St Peter's Basilica is a must see. The only problem was the tour was not long enough for my family. There is just so much to ponder and view. We understand that there is a time frame but there just wasn't enough time to look and review all the Magnificent beauty! Christmas eve mass was a breathtaking experience with the Pope and others! If we had additional time, we would go back to experience not only the same pieces of art but even more that we were not able to review and reflect on.
Reply from Ciao Italy Tours2026-01-20
Thank you for sharing and agreed there is never enough time in Rome!
Our trip to Italy was a trip of a Lifetime!
Our trip to Italy was a trip of a lifetime! We arrived on Christmas Day, and it was such a special time to be in Rome. We stayed at the Palazzo Navona Hotel. We were centrally located near most of the monuments. They were only minutes away, and we felt completely safe. We rented a car to go visit family a few hours away from Rome, and the rental was seamless. All the tours we did were very personalized for the four of us. Each guide spoke very good English, were quite knowledgeable of the history of each site, and took the time to answer all our questions. When we return to Rome, we will DEFINITELY use Ciao Italy Tours again!
Reply from Ciao Italy Tours2026-01-15
We are happy you enjoyed your stay and thank you for your feedback!
Our vacation was amazing thanks to Ciao…
Our vacation was amazing thanks to Ciao Italy. Every day was something special, the tour guides were nothing less than perfect!! The hotels in Matera and Lecce were magnificent, food tastings were definitely a highlight of our vacation. Would highly recommend, not a single complaint!
Reply from Ciao Italy Tours2026-01-14
Thank you very much for the feedback!
Every tour guide was amazing
Every tour guide was amazing. They were attentive, patient, and extremely knowledgeable. They were engaging and fun and involved everyone in the tour, noticing and catering to each persons interests. They were the best tour guides we could have asked for. We had Eduardo and Olympia for the Rome Golf Cart Tour and the Vatican, Andrea for the Florence walking tour, and Stefan for Venice
Reply from Ciao Italy Tours2026-01-10
Thank you so much for sharing your experience!
I ♥️ Ciao Italy
The entire team at Ciao has a wealth of knowledge and experience. I came to them with a rough draft of what I wanted. They took my ideas and created a fabulous trip for some very off-the-beaten path towns. They helped with hotels, city to city car services, sightseeing and even holiday dining arrangements. It turned into a flawless experience from planning to traveling. Not my first experience with Ciao and certainly not my last. A++
Reply from Ciao Italy Tours2026-01-10
Thank you so much!
As a Travel Agent
As a Travel Agent, I found working with Ciao Italy and Sindi to be such a pleasure! They were able to provide me with quality hotels and tours I had wanted to provide for my clients needs. The process of selection was quick and attentive and the documents easy for my clients to understand and navigate. In the end, my clients were absolutely thrilled with the entire vacation experience from start to finish. Pixie Lynne Marie
Reply from Ciao Italy Tours2026-01-10
Thank you very much!
Excellent Tour Support for Italy
The program was well thought out and set up/timed perfectly to match our pre-cruise schedule. Sindi was great to work with in the USA, providing excellent support and she quickly responded to emails/calls. Tour guides and transfer escorts/drivers in Italy were excellent and very considerate of my group of older travelers. Without hesitation, I would highly recommend this company!
Reply from Ciao Italy Tours2026-01-10
Thank you so much for sharing your experience!
Honeymoon of a lifetime!
Our honeymoon to Italy was absolutely unforgettable! We visited Rome, Ischia, and Sorrento, and loved every single part of the trip. Each destination had its own perfect parts, from the incredible history and energy of Rome, to the relaxing beauty of Ischia, and the breathtaking views and romance of Sorrento. Every detail was perfectly planned. All of the car services were flawless, always on time, professional, and comfortable. Our tour guides were knowledgeable, friendly, and passionate, which made exploring each place even more special. We truly wouldn’t have changed a single thing about this trip. It was the perfect mix of adventure, relaxation, and romance, it was everything we dreamed our honeymoon would be.
Reply from Ciao Italy Tours2026-01-10
We are happy you enjoyed teh trip and thank you for sharing your experience!
seamless transfers and excellent guides…
seamless transfers and excellent guides made for vacation without stress
Reply from Ciao Italy Tours2026-01-10
Thank you for sharing!
Ciao Italy Tours are there for you every step of the way
I am a travel advisor and was introduced to CIAO ITALY TOURS a couple of years and I love that they only focus on Italy . Guido ,Renee, Tina, and Sindi are always there for you with any questions you may have about the itineraries. My clients rave about the tours and the hotels and location . Ciao Italy Tours. Very professional, kind ,personal. They know how to do Italy
Exceeded our expectations!!
They gave us everything we asked for and more! Every hotel, every excursion, all drivers, tour guides and boat Captain were all wonderful. Our Amalfi Coast trip exceeded our expectations!!!! The travel agent even called us and changed an excursion to a different day due to bad weather. I would highly recommend Ciao Italy tours!
Reply from Ciao Italy Tours2026-01-10
Thank you for sharing your experience!
Excellent from start to finish
From start to finish, everything went smoothly. Drivers were prompt, personable and excellent drivers. Guides were delightful and knowledgeable. Hotels were well chosen. Our stay in Bellagio was perfect in every way. I cannot think of anything that could have been better other than to have made our stay longer.
Reply from Ciao Italy Tours2025-10-20
Thank you so much for sharing your experience!
Excellent supplier
As a travel advisor, I have many options from which to choose for my clients' trips to Italy. I changed all of my Italy reservations to Ciao Italy as I trust them completely with my clients' bookings. They have gone above and beyond for me, and they have made me look like a rockstar to my clients.
Reply from Ciao Italy Tours2025-10-21
Thank you so much for your feedback, very much appreciated!
Booked with Ciao Italy Tours hoping for…
Booked with Ciao Italy Tours hoping for a smooth trip, but the itinerary drifted, the guide seemed bored, and hotels weren’t as nice as photos suggested. Delightful intention, disappointing execution.
Reply from Ciao Italy Tours2025-10-13
Hello Amin, we are sorry to hear about your experience however we want to be sure we are the contacting the correct company that you booked with. We could not find your name in our records and we believe you are refering to a different company. If you don't mind please send us an email to [email protected] with your booking information. Thank you
Great execution
Great execution. We had a great time in Como.
Reply from Ciao Italy Tours2025-10-13
Thank you for your feedback!
Tour guides were lovely & full of…
Tour guides were lovely & full of knowledge. Everythg went so smoothly. Thank u for a wonderful trip.
Reply from Ciao Italy Tours2025-10-13
Thank you so much!
Ciao Italy Tours for the WIN ..
Ciao Italy Tours for the WIN ... again!! I absolutely love working with this company - quality product, responsive, and truly the best people. They make me look like a star to my clients and their support while clients are on tour is the cherry on top!
Reply from Ciao Italy Tours2025-10-13
Thank you we are happy to hear!
Magnificent Trip
#1 The quality and location of the hotels #2 The ease of the transfers-prompt, courteous guides and drivers. Except for our last pickup for the airport. Driver arrived 35 minutes late, no call, no apologies. We were just about to call cabs to get us to airport. We arrived with no time to stop at Vat tax booth and my daughters had spent over $3000. #3 the organization and patience of our travel planner Trish Martin. #4 Our special events -the trip to Cinqueterra, our cooking class in Florence, our gondola ride in Venice, Pompeii guide
Reply from Ciao Italy Tours2025-10-13
Thank you for your feedback and sorry about the delay! We normally would advise if any delay. Happy that you enoyed the trip.
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