I chose standard shipping and my shoes…
I chose standard shipping and my shoes arrived in 5 days. This style of shoe are exceptionally comfortable and great on my plantar fasciitis.
About Clarks USA
Data updated- Website
- clarksusa.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (22/22)
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About this business
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Written by the business, not verified by us.Is Clarks USA legit?
Clarks USA (clarksusa.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 84% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, often sharing their long-term loyalty to the brand. Customers consistently praise the footwear for offering a wide variety of attractive colors, being durable, and remaining exceptionally comfortable for all-day wear. People also frequently highlight the remarkably fast delivery times and the smooth, straightforward ordering process provided by the business. However, some customers also noted frustrating issues with shipping updates, tracking errors, or unexpected complications during the online return process. Some reviewers were dissatisfied with strict policies preventing online return drop-offs at physical stores and occasional material quality concerns.
Auto-generated from all reviews of this business. For reference only.What people say
Very helpful going the extra mile and…
Very helpful going the extra mile and great customer service
MY SHOES ARE TO SMALL FOR MY FEET BUT…
MY SHOES ARE TO SMALL FOR MY FEET BUT THEY LOOK AMAZINGLY GOOD
Comfortable as expected.
I love Clark sandals
I love Clark sandals. Look great feel great. Thank you!
IT WAS SO EASY TO ORDER AND GET WHAT…
IT WAS SO EASY TO ORDER AND GET WHAT YOU WANTED. QUICK SHIPPING AND I WILL CONTINUE TO ORDER FROM CLARK'S IN THE FUTURE. NO ISSUES AT ALL.
Cross Between a Slipper and a Shoe
These slip-ons are a cross between a slipper and a shoe. I love them. They are the consolation prize to replace a dress shoe I was unable to wear and had to return. The slip-on is a shiny pewter shade that goes well with gray and black colors. They do take a few days to fully break in.
Package took too long and then it was…
Package took too long and then it was canceled. Which was a christmas gift. Oh well.
Reply from Clarks USA2025-12-29
Hi Roderick James, Thank you for taking the time to leave us a review and I’m very sorry for the disappointment caused by the cancellation of your order. Unfortunately, there was no stock available at the time of our team packing your order. For further information, please refer to the email that you would have received when this was cancelled. We are always looking for ways to improve the service we provide to our customers so thank you again for sharing your feedback. We hope to welcome you back soon -
Great products and offers
Great products and offers. Would appreciate if free shipping is offered for orders above 50$
Comfortable
Great sale! Comfortable and nice looking shoe. Great value when on sale.
I remember a return that took months to…
I remember a return that took months to receive a refund
Reply from Clarks USA2025-12-29
Hi David, Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion. Please use the link below to contact our Customer Care Team as we would love the opportunity to put this right. https://www.clarks.com/contact-us Thank you for highlighting your experience and please accept my sincere apologies for any disappointment caused. We look forward to hearing from you soon -
Great
Great, delivery in a timely manner.
Fit perfect
Great waterproof shoe at a super price
Great waterproof shoe at a super price. I’m never disappointed with a Clark’s shoe.
Great quality
Great quality with a very affordable price. The shipping is also quick
Sophisticated Sleek
The truth is that I've always loved Clarks above any other footware brand and that's primarily because of it's originality plus durability. My recent purchases were sharp sophisticated and sleek.
Quick shipping
I placed my order and it was shipped right away and came 3 days earlier than expected.
Trouble with finding correct size
Clark’s sizes have changed in recent months. It took several exchanges and new ordering to finally get a style and size that fit properly. Very disappointing.
Reply from Clarks USA2025-12-24
Hi Mary Labish, Thank you for taking the time to leave us a review and I’m sorry that your purchase wasn’t quite right on this occasion. We try to be as consistent as possible with our sizing and all styles are fit tested as part of our product development process. Styles may fit differently due to differences in design and customers may need to select a bigger or smaller size to find the most suitable fit. If you get the opportunity, we’d recommend visiting a Clarks store locally where you can try a variety of different sizes and styles to find a pair that are comfortable. Thank you again for leaving us a review and I do hope that you are able to find a suitable alternative from our current range -
Ordering was easy
Ordering was easy , shoe is good quality.
Returned
I returned the shoes I ordered b/c the fit wasn't right. The toe box seemed too small. It wasn't comfortable.
Reply from Clarks USA2025-12-24
Hi Christine, Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion. I have investigated your order and I am pleased that our Customer Care Team have since resolved your query. Please don't hesitate to get back in touch with us, via the link below, if you require any further support. https://www.clarks.com/contact-us Thank you again for sharing your experience and please accept my sincere apologies for any disappointment caused on this occasion -
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