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Shopping & Fashion

Clarks USA

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201 reviews

4.4201 reviews
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About Clarks USA

Data updated
Website
clarksusa.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
100% (22/22)
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About this business

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.

Written by the business, not verified by us.

Is Clarks USA legit?

Clarks USA (clarksusa.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 84% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-25.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company, often sharing their long-term loyalty to the brand. Customers consistently praise the footwear for offering a wide variety of attractive colors, being durable, and remaining exceptionally comfortable for all-day wear. People also frequently highlight the remarkably fast delivery times and the smooth, straightforward ordering process provided by the business. However, some customers also noted frustrating issues with shipping updates, tracking errors, or unexpected complications during the online return process. Some reviewers were dissatisfied with strict policies preventing online return drop-offs at physical stores and occasional material quality concerns.

Auto-generated from all reviews of this business. For reference only.

What people say

I ordered shoes they were too big

I ordered shoes they were too big. They provided a return. I ask for the size smaller they were still too wide. No return label. Now I haven’t been able to reach anyone by phone.

Reply from Clarks USA2025-12-29

Hi Joseph Keller,  Thank you for taking the time to leave us a review and I’m sorry that your purchase wasn’t quite right on this occasion. We try to be as consistent as possible with our sizing and all styles are fit tested as part of our product development process. Styles may fit differently due to differences in design and customers may need to select a bigger or smaller size to find the most suitable fit. If you get the opportunity, we’d recommend visiting a Clarks store locally where you can try a variety of different sizes and styles to find a pair that are comfortable. Thank you again for leaving us a review and I do hope that you are able to find a suitable alternative from our current range -

Love my purchase!

This was my 1st time buying Clark's shoes and I am so happy I decided to try them. My shoes fit me perfectly are so comfortable. I bought them as a shoe to wear to work in the fall/winter months hoping they would be comfortable enough to get through a day of work. They are so comfortable I hardly realize they are boots I'm wearing. Needless to say, I'll be making more purchases in the near future.

I was trying to buy a pair of shoes and system never accepted payment

I was trying to buy a pair of shoes and got to the end where it wants the payment info. On two or three days, I tried multiple times with two different credit cards (Visa and Mastercard) that have never had a single problem with hundreds if not thousands of online or in person purchases. It always said something like " Sorry, try a different payment method." I assumed it was trying to steer to a method other than credit cards where no fee is charged. I don't use them, so I ended effort to buy.

Reply from Clarks USA2025-12-29

Hi WILLIAM CLARK, Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion. Please use the link below to contact our Customer Care Team as we would love the opportunity to put this right.  https://www.clarks.com/contact-us Thank you for highlighting your experience and please accept my sincere apologies for any disappointment caused. We look forward to hearing from you soon -

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