About Clarks USA
Data updated- Website
- clarksusa.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (22/22)
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About this business
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Written by the business, not verified by us.Is Clarks USA legit?
Clarks USA (clarksusa.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 84% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, often sharing their long-term loyalty to the brand. Customers consistently praise the footwear for offering a wide variety of attractive colors, being durable, and remaining exceptionally comfortable for all-day wear. People also frequently highlight the remarkably fast delivery times and the smooth, straightforward ordering process provided by the business. However, some customers also noted frustrating issues with shipping updates, tracking errors, or unexpected complications during the online return process. Some reviewers were dissatisfied with strict policies preventing online return drop-offs at physical stores and occasional material quality concerns.
Auto-generated from all reviews of this business. For reference only.What people say
Didn’t receive package.
Reply from Clarks USA2025-12-31
Hi Brenda Skinner, Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion. I have investigated your order and emailed you today with a resolution. Please allow up to 2 hours for this email to reach your inbox and check your junk or spam folders in case it has redirected there. Thank you for highlighting your experience and allowing us the opportunity to assist you further. Please accept my apologies for any disappointment caused -
Excellent customer service
Excellent customer service. Prompt delivery.
Exchanges/Returns
I wish to let you know that I’m a very disappointed consumer and former customer. The change for returning a product I was willing to try and intending to enjoy is one of the reasons I will not be a returning customer.
Reply from Clarks USA2025-12-31
Hi Joan Dushane, Thank you for taking the time to leave a review of your recent experience with our Customer Care Team and I am truly sorry that the service received did not meet the high standards we strive for. We are keen to put this right promptly and would therefore kindly ask you to please use our contact form, via the link below, selecting escalation as your reason for contact. https://www.clarks.com/contact-us Thank you for highlighting your experience and please accept my sincere apologies for any disappointment caused. We look forward to hearing from you soon -
Exactly what I wanted
Exactly what I wanted, arrived quickly, perfect fit, great style,
Fantastic selection and great service.
As usual, shopping with Clark's was a delight. From the selection to the price, it was a delight to purchase from you again. Plus an easy to navigate and user friendly website that made it all so easy. And quick shipping too! Thanks Clark's!
You guys have the best quality for my…
You guys have the best quality for my money
I ordered two different colors of the…
I ordered two different colors of the same style loafers. I wear a narrow and I pray Clarks will continue to offer them. They are good quality with a low heal. They were a little tight the first couple days but feel great now!
Absolutely the best experience ever
Absolutely the best experience ever, no issues once so ever.
I ordered and then all the information…
I ordered and then all the information and I receive order ahead of time. I have always liked Clark shoes. They fit well and made well.
Always nice
Excellent
Good delivery nice product
Amazing and comfortable
Good quality shoes
Shoes just right, slippers too short
I bought a pair of black lace ups which fit perfectly. I expected that the slippers would be heavenly. They weren’t. I’m a perfect Clark’s size 9. Every Clark’s I have are size 9. So when I bought size 9 slippers I thought they’ll fit. I didn’t return them because of Hope. Could I stretch them? No. But now I could not return them as they were worn. I never thought there would be a difference in size for slippers.
Reply from Clarks USA2025-12-29
Hi Dena, Thank you for taking the time to leave us a review and I’m sorry that your purchase wasn’t quite right on this occasion. We try to be as consistent as possible with our sizing and all styles are fit tested as part of our product development process. Styles may fit differently due to differences in design and customers may need to select a bigger or smaller size to find the most suitable fit. If you get the opportunity, we’d recommend visiting a Clarks store locally where you can try a variety of different sizes and styles to find a pair that are comfortable. Thank you again for leaving us a review and I do hope that you are able to find a suitable alternative from our current range -
Quick delivery
Quick delivery, easy returns and comfortable shoes !
Quality shoes
Quality shoes, timely delivery.
I placed a first order...
I placed a first order... And not realizing I had not used my "first order coupon" worth an additional 15% off of the order. So I made an inquery as to if Clark's would still be willing to extend the offer to me. Within 12 hours, I had heard back from Clark's and they had credited my card back the 15%. Because of their kindness, I placed a second order, and I know, I know, kinda' a big splurge, but have ordered a total of 5 pairs of shoes from Clark's in the last month--giving one pair to my youngest son...which he loves, and enjoying the rest of them myself. Thanks, Clark's and well done!
The experience was great because the…On Comfort: "...fit was perfect and they felt broken-in immediately." On Service: "...staff were experts who found my exact size in minutes. On Quality: ...sho
The experience was great because the associate helped me find a Wide fit that I couldn't find elsewhere, and the Cushion Plus technology made the shoes comfortable from the first minute.
The team located on 3rd avenue and 59th…
The team located on 3rd avenue and 59th st , are amazing. The are a friendly and most helpful bunch. Love that location as its near to my job, so I have been shopping there 20 years now.
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