Love it
Bought it for my father’s Christmas gift and he loved it. The material is soft and it fits well. The shipping was goo didn’t have to wait long to receive it.
About Clarks USA
Data updated- Website
- clarksusa.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (22/22)
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About this business
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Written by the business, not verified by us.Is Clarks USA legit?
Clarks USA (clarksusa.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 84% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, often sharing their long-term loyalty to the brand. Customers consistently praise the footwear for offering a wide variety of attractive colors, being durable, and remaining exceptionally comfortable for all-day wear. People also frequently highlight the remarkably fast delivery times and the smooth, straightforward ordering process provided by the business. However, some customers also noted frustrating issues with shipping updates, tracking errors, or unexpected complications during the online return process. Some reviewers were dissatisfied with strict policies preventing online return drop-offs at physical stores and occasional material quality concerns.
Auto-generated from all reviews of this business. For reference only.What people say
I don't understand why you don't carry…
I don't understand why you don't carry half sizes for size 10. Size 11's are to big.
Reply from Clarks USA2025-12-31
Hi Teresa Roth, Thank you for taking the time to leave us a review and I’m sorry that your purchase wasn’t quite right on this occasion. We try to be as consistent as possible with our sizing and all styles are fit tested as part of our product development process. Styles may fit differently due to differences in design and customers may need to select a bigger or smaller size to find the most suitable fit. If you get the opportunity, we’d recommend visiting a Clarks store locally where you can try a variety of different sizes and styles to find a pair that are comfortable. Thank you again for leaving us a review and I do hope that you are able to find a suitable alternative from our current range -
Price is good
I found shoes that fit.
Women dress shoes
Great price during Black Friday sale; and easy return/ exchange
Loved the shoes
Loved the shoes, sizing ran true to size. Arrived fast and packaged well. Good quality shoes and a good price, great sales. Had to return 2 pairs because of fit (too narrow for my feet) and the return was very smooth and representative was very helpful.
The shoes are excellent
The shoes are excellent. The condition of the box they came in and the packaging leave a lot to be desired.
Reply from Clarks USA2026-01-02
Hi Ernesto Somera, Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion. I am delighted to hear that you loved the shoes you purchased from us! Thank you again for sharing your experience and please accept my sincere apologies for any disappointment caused on this occasion -
The sales were great
The sales were great. Shipping was quick and efficient. We had no issues.
I love my Clark’s shoes
I love my Clark’s shoes! So comfortable! I do wear them sometimes with my inserts. Glad they fit with those as well.
Very comfortable boots
These were a Christmas gift to me and I was very pleased with how well they were made and looked. I look forward to wearing them for a long time.
Always comfortable from the first day
Always comfortable from the first day. They last without any issues and are priced accordingly.
Fast shipping
Fast shipping. Great website. Shoes fit well.
Beware that in store returns in NOT an option
I was unable to return items at the Asheville store despite your website showing them as a store contacted to your website. Asheville store states they do not accept online returns. I will not buy from you your website again since making returns is to complicated
Reply from Clarks USA2025-12-30
Hi Lezlie Kunkel, Thank you for taking the time to leave a review of your recent experience in store and I am truly sorry that the service received did not meet the high standards we strive for. I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment. We are always looking for ways to improve the service we provide to our customers so thank you again for bringing this to our attention. I do hope that you will allow us the opportunity to show you that your experience is not typical of the service we offer and please accept my apologies again for the disappointment caused -
Great shoe!
Great shoe for the winter in the US northeast. Easy to order and received in a timely manner.
I find Clark’s shoes and boots to be…most comfortable.
I find Clark’s shoes and boots to be consistently well made, the quality of the leather and materials the sole are made from wear very well.
Shopping online was very simple
Shopping online was very simple. I found exactly what I was looking for!
I love the flats I ordered
I love the flats I ordered. I could spend all day in them! But I was very disappointed in the boots I ordered. I need wide calf and you evidently don’t carry them! I had to return them. The shoe part fit but couldn’t get them zipped all of the way. I love most Clark shoes.
Reply from Clarks USA2025-12-30
Hi Charles Barron, Thank you for taking the time to leave us a review and I’m sorry that your purchase wasn’t quite right on this occasion. We try to be as consistent as possible with our sizing and all styles are fit tested as part of our product development process. Styles may fit differently due to differences in design and customers may need to select a bigger or smaller size to find the most suitable fit. If you get the opportunity, we’d recommend visiting a Clarks store locally where you can try a variety of different sizes and styles to find a pair that are comfortable. Thank you again for leaving us a review and I do hope that you are able to find a suitable alternative from our current range -
I need narrow width and they had what I…
I need narrow width and they had what I was looking for. Shipping was fast. Shoes hold up longer than others I have had.
Shoes are very comfortable and somewhat…
Shoes are very comfortable and somewhat fashionable.
Great quality
Great quality, great fit and was as seen in picture
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