Excellent company to purchase from
Excellent company to purchase from. Great quality shoes. I have been buying from them for years.
About Clarks USA
Data updated- Website
- clarksusa.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (22/22)
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About this business
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Written by the business, not verified by us.Is Clarks USA legit?
Clarks USA (clarksusa.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 84% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, often sharing their long-term loyalty to the brand. Customers consistently praise the footwear for offering a wide variety of attractive colors, being durable, and remaining exceptionally comfortable for all-day wear. People also frequently highlight the remarkably fast delivery times and the smooth, straightforward ordering process provided by the business. However, some customers also noted frustrating issues with shipping updates, tracking errors, or unexpected complications during the online return process. Some reviewers were dissatisfied with strict policies preventing online return drop-offs at physical stores and occasional material quality concerns.
Auto-generated from all reviews of this business. For reference only.What people say
I love and the boots I order are so…
I love and the boots I order are so comfortable, and the shoes, once I put them on l don't want to take them off great company with great quality
The boots were to small
The boots were to small. It s tates a 9.5 but it is not the correct size.
Reply from Clarks USA2025-12-30
Hi Carolyn Fears, Thank you for taking the time to leave us a review and I’m sorry that your purchase wasn’t quite right on this occasion. We try to be as consistent as possible with our sizing and all styles are fit tested as part of our product development process. Styles may fit differently due to differences in design and customers may need to select a bigger or smaller size to find the most suitable fit. If you get the opportunity, we’d recommend visiting a Clarks store locally where you can try a variety of different sizes and styles to find a pair that are comfortable. Thank you again for leaving us a review and I do hope that you are able to find a suitable alternative from our current range -
Great Quality
Both the pair of shoes and boots that I purchased are quality made and attractive looking.
Clark’s remain a favorite
Clark’s has always stood for comfort , quality, and polish. I love Clark’s because often they run narrow or have an actual narrow width!! I appreciate it since it is hard to find.
The boots were huge in me—size 9 was…
The boots were huge in me—size 9 was too long and too wide. It didn’t seem like a typical size 9.
Reply from Clarks USA2025-12-29
Hi Julie, Thank you for taking the time to leave us a review and I’m sorry that your purchase wasn’t quite right on this occasion. We try to be as consistent as possible with our sizing and all styles are fit tested as part of our product development process. Styles may fit differently due to differences in design and customers may need to select a bigger or smaller size to find the most suitable fit. If you get the opportunity, we’d recommend visiting a Clarks store locally where you can try a variety of different sizes and styles to find a pair that are comfortable. Thank you again for leaving us a review and I do hope that you are able to find a suitable alternative from our current range -
Shoes didn’t fit properly
Shoes didn’t fit properly. Uncomfortable... contacted the support and never received any response at all. And never did receive the e-mail you said . Typical it seems gir your company …
Reply from Clarks USA2025-12-29
Hi Sandra Sponaugle, Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion. I have investigated your order and emailed you today with a resolution. Please allow up to 2 hours for this email to reach your inbox and check your junk or spam folders in case it has redirected there. Thank you for highlighting your experience and allowing us the opportunity to assist you further. Please accept my apologies for any disappointment caused -
The delivery time was great.The product…
The delivery time was great.The product was Excellent, would recommend anyone to purchase from here and I will surely be purchasing more items from here.
Order comes quickly
Order comes quickly , and always a great fit. I love every pair I’ve got so far
Love Clark's!
Love Clark's! Have purchased multiple pairs of both men and women's shoes. The shoe quality is always great and the sale prices are fantastic. The website is easy to use with wonderful filters to narrow your choices. Clarks are well built, true to size and and always comfortable. Returns are rare but if needed they are processed very quickly and easily.
Delivery times were excellent
Delivery times were excellent. Product was as expected
I loved these ankle boots!
The boots’ description, color, and fit were great. Based on reviews, I chose to go up a half size. Unfortunately, I will have to return them due to bunions. My very narrow foot now needs a wider fit in front.
Good discounts
For a very long time the discounts have gotten much better.
Quality and Comfort
I love Clark’s shoes. They fit so well, I feel like they are made just for me. They are comfortable and well made. In fact, I think I may have at least 5 pairs of boots from Clark’s. They are always on my Christmas Wish List.
The opening of the boot rubbed my…
The opening of the boot rubbed my ankles and left a chaffed burn mark on both legs. I only wore them once and I couldn't wait2 take them off. I wore them so I couldn't send them back.
Reply from Clarks USA2025-12-29
Hi Julia White, Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion. I have investigated your order and emailed you today with a resolution. Please allow up to 2 hours for this email to reach your inbox and check your junk or spam folders in case it has redirected there. Thank you for highlighting your experience and allowing us the opportunity to assist you further. Please accept my apologies for any disappointment caused -
It’s taking way too long to receive my…
It’s taking way too long to receive my refund I still have not received it
Reply from Clarks USA2025-12-29
Hi JoAnn Burton, Thank you for taking the time to leave us a review and I am very sorry to read of your experience on this occasion. I have investigated your order and emailed you today with a resolution. Please allow up to 2 hours for this email to reach your inbox and check your junk or spam folders in case it has redirected there. Thank you for highlighting your experience and allowing us the opportunity to assist you further. Please accept my apologies for any disappointment caused -
My experience with Clark's is always…
My experience with Clark's is always great.
I've worn clarks for many years
When I can order slim shoes, I get them whether I like them or not. They don't make many of their styles in SLIM. The medium shoes slip around on my heels. I wish they would make slim styles all the time.
Clarks still makes really good
Clarks still makes really good, comfortable shoes, for an affordable price. I started with wallabies about 50 years ago, and I still wear Clarks today.Be kind to your feet!
The boots are very comfortable
The boots are very comfortable. They were a very reasonable price. I love your shoes.
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