About Credit Acceptance Corporation
Data updated- Website
- creditacceptance.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 221 reviews
- Replies to negative
- 12% (3/26)
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About this business
Since 1972, Credit Acceptance has offered automobile dealers financing programs to help them sell vehicles to consumers, regardless of their credit history. These programs are offered through a nationwide network of automobile dealers who benefit from sales of vehicles to consumers who otherwise could not obtain financing; from repeat and referral sales; and from sales to customers who come into the dealership believing they have credit issues, but qualify for traditional financing. Further, we report to the three national credit reporting agencies, giving consumers an opportunity to improve their credit score and potentially qualify for more traditional financing.
Written by the business, not verified by us.Is Credit Acceptance Corporation legit?
Credit Acceptance Corporation (creditacceptance.com) has a 4.4 out of 5 rating on OK.one, based on 221 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 12% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and exceptional support team for going above and beyond to resolve issues quickly and professionally. People also find the online payment options very simple to use and genuinely appreciate the convenience of flexible payment schedules tailored to their needs. However, some customers also noted that the interest rates are quite high and wished the business offered better refinancing options for loyal clients. Others mentioned experiencing difficulties when trying to reach support agents by phone and receiving frustratingly frequent calls regarding their monthly payments.
Auto-generated from all reviews of this business. For reference only.What people say
Made the process quick and rasy
Great company
I really enjoy this company/service is amazing
Your customer service sucks!
Your customer service sucks!! You took a payment out on 14th then you took another payment out on the 15th! When I called customer service to straighten out problems, I was told to call back when payments were no longer pending. I called customer service she told me I had to get bank on 3 way call after I was told credit acceptance didn’t do that. When I tried to explain what to her I was told previously she no she wouldn’t call bank! After me asking to talk to manager,she said manager was busy and hung up. I called my bank! They refunded 1 payment that very minute. Filed a dispute with credit acceptance. You guys told me one thing then did another. All my calls are recorded, so please listen to them. I’m very disappointed with credit acceptance!
Tha experience is good
Very good service
The ease of making my payment online
Great customer service when I had a…
Great customer service when I had a switchbook card I was having my payment come off from just all over good experiences
I did not have any communication with…
I did not have any communication with credit acceptance on 8/24 so your system is flawed
Reply from Credit Acceptance Corporation2026-08-24
Dear Valued Customer, Thank you for reaching out to Credit Acceptance. For us to resolve your issue please call us at 1-800-634-1506. Hours of operation are Monday- Friday, 8am -11pm EST and Saturday , 8am – 5pm EST.
Good correspondence
Good correspondence. Reliable company. Good rates.
Great , First Class
It’s right there on time& works for my budget
The process for making a payment was…
The process for making a payment was very easy.
Ask yourself can you afford 24%…
Ask yourself can you afford 24% interest rate ?? Nearly Four times 4x the rate of a house ?? and are you ready to receive 5 calls a day from 5 different area codes, if you are late ??
Customer service really helpful when i…
Customer service really helpful when i called and the payment option really easy to use.
Payment charges
Fees charged to process payments
Ease of using website
Ease of using website. No human contact but knowing human help cold a phone call away
Reminders and Updates
Provided reliable information and reminders of upcoming information
Inaccurate reporting to the credit bureau
You still report to the credit bureau when on a payment plan after repo, which is very crappy of you when someone is trying to find a place to live and your credit is getting dinged, even when making every payment within the arrangement on time. And now that I am caught completely, you are still reporting 13 missed payments, which is more than I actually missed.
Easy to work with and very…would recommend
Easy to work with and very understanding. Awesome customer service
Great customer service
We all have things that happen in our…
We all have things that happen in our lives. I was late once maybe twice, have never missed a payment and all you did was call me multiple times a day. I understand that I signed the contract but a little forgiveness when things happen would be appreciated. I don't want to lose my car because I had an emergency or some kind of surgery requiring me to miss work.
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