Since 1972, Credit Acceptance has offered automobile dealers financing programs to help them sell vehicles to consumers, regardless of their credit history. These programs are offered through a nationwide network of automobile dealers who benefit from sales of vehicles to consumers who otherwise could not obtain financing; from repeat and referral sales; and from sales to customers who come into the dealership believing they have credit issues, but qualify for traditional financing. Further, we report to the three national credit reporting agencies, giving consumers an opportunity to improve their credit score and potentially qualify for more traditional financing.
Written by the business, not verified by us.Credit Acceptance Corporation (creditacceptance.com) has a 4.4 out of 5 rating on OK.one, based on 221 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 12% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and exceptional support team for going above and beyond to resolve issues quickly and professionally. People also find the online payment options very simple to use and genuinely appreciate the convenience of flexible payment schedules tailored to their needs. However, some customers also noted that the interest rates are quite high and wished the business offered better refinancing options for loyal clients. Others mentioned experiencing difficulties when trying to reach support agents by phone and receiving frustratingly frequent calls regarding their monthly payments.
Auto-generated from all reviews of this business. For reference only.Terrible customer service. Got the run around for two days. Repo’d my car from impound before I could get it, even though my loan was current and we called for days trying to get them to cancel their appointment for the release so that we could make the appointment to pick it up. They just want to charge us repossession fees. Don’t ever use this loan company.
Credit Acceptance has been awesome (since day 1 which has been a little over 2 years)to my husband and I. They have treated us with respect and kindness understanding the frustration of everyday life. Working with us, over and over again. Polite, excellent customer service, no threats, just patience. It is definitely a breath of fresh air. I think being kind and trying to work with your customers is what they strive for and it really works.It makes a person that is struggling work so much harder to honor there commitments, because they are so willing to work with us, we don't want to let them down. Anyway thank you credit acceptance keep up the excellent customer service!!!! Susan cook
Credit acceptance made it possible for me to get into a vehicle I love with very affordable payment each month. They have wonderful staff that is knowledgeable and friendly, ready to help with anything needed. They make a way when no one else can. I recommend them to anyone.
How they help us on our car purchase good people. Thank y'all GOD BLESS y'all and the business.
Calling customer service to get information or service has been very difficult. I attempted 3 times to get a simple letter for permission to change my name due to a divorce and I was given the run around. Everyone I talked to was more concerned about a 1 day late payment instead of helping with the issue at hand.
They helped me sometimes when I have my bank transaction problem Andy they adjust my payment due date
For being patient with me and understand the way I feel because a lot of company like your wouldn't understand how people like me is having hardship but you all was always patient with me so thank you
My experience is I am grateful for being financed by you. After credit challenges you came to my aid. Thank you. A satisfied customer.
I have been paying an extra 50.00 every month to go towards the principle since financing my truck a year ago and have yet to have a penny of the extra applied to principle. Please contact me so we can remedy this problem. Thank you. Jerry Kendall 770-712-8454
Dear Valued Customer, Thank you for reaching out to Credit Acceptance. For us to resolve your issue please call us at 1-800-634-1506. Hours of operation are Monday- Friday, 8am -11pm EST and Saturday, 8am – 5pm EST.
Took forever to finally get a hold of a real person to talk to. Once I had a Customer Service on the line I was on the phone for over 45 minutes trying to explain what had happened with my payments how I was redirected to send them somewhere else to an address that nobody at your end seemed to know why. And then was told to put a stop payment on the two payments that I had already sent. This cost $64 to put a stop payment on two checks. I was told that leadership would pick this bill up as of yet nothing has been done. The July and August payments were sent on time to an address that nobody seemed to know why. Because of an error on your end, I shouldn’t be held responsible for the $64 to pay for the stock payment on the checks. This should be Credit Acceptance responsibility.
Dear Valued Customer, Thank you for reaching out to Credit Acceptance. For us to resolve your issue please call us at 1-800-634-1506. Hours of operation are Monday- Friday, 8am -11pm EST and Saturday, 8am – 5pm EST.
I never thought I would be able to get a loan for a car but I did with C A and with reasonable payments. Now I have a car I love and rebuilding my credit!
I was applying for a new home and they wanted verification straight from the bank showing my pay stub confirmation. Without compromising my account a young gentleman helped me accomplish that. I apologize I am not good at remembering names due to my chemo but it was something near to Nasha , he was at a desk at UTSA boulevard bank. I was so grateful for him. Wonderful bank and staff! Thank you, Nancy Holt
There Customer service is Exceptional. Anytime i have an issue they help in every way
Credit acceptance is a great place to do business. They are so helpful and understanding. Definitely do business again
No other company would touch my credit score with a car loan....but Credit Acceptance did! And the online payment website is a breeze to use and understand! They are very helpful...
The fact that they do try to help customer service rep was very nice and helpful!!
Just constantly calling even though yall know that your getting your payment. Just annoying and I work at night. So why call me 8 times a day when im sleeping. Like I pay it every other Thursday. And then the next Monday my phone goes off to you guys please patience is great if yall allow it.
Dear Valued Customer, Thank you for reaching out to Credit Acceptance. We were able to resolve your issue. If you have any further questions, please call us at 1-800-634-1506. Hours of operation are Monday- Friday, 8am -11pm EST and Saturday, 8am – 5pm EST.
Very easy to work with. Website makes it easy to make payments. Would recommend.
Just the fact that they accepted me to be able to build my credit when no one else would, and by them doing that I am now mobile again.. so my life has became not as stressful again! Thank you so much
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