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Travel & Vacation

CruiseDirect

ClaimedCollecting reviews

206 reviews

4.9206 reviews
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About CruiseDirect

Data updated
Website
cruisedirect.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
206 reviews
Replies to negative
33% (1/3)
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(888) 407-2784[email protected]cruisedirect.com

About this business

Established in 2001, CruiseDirect is your go-to online platform for unbeatable cruise deals. We specialize in connecting you with the ideal cruise packages, making your dream vacation more affordable than ever. Our dedicated cruise finder and booking website empower you to explore a wide range of travel options and discover the perfect cruise tailored to your preferences.With our state-of-the-art booking engine, reserving your dream cruise is seamless and hassle-free. We are driven by our unwavering passion for cruise ship travel, which makes us the preferred choice for all your booking needs. Embark on an extraordinary journey today and experience the thrill of cruising the world with CruiseDirect. Why Book With Us?BOOK NOW, PAY LATER WITH Flex Pay!Spread the cost of your cruise over low monthly payments.BEST PRICE GUARANTEED!If you find a lower price online, we'll match itFREE HOLDSLock in a great price, figure out your plans, and pay later.MAKE THE WORLD GREENER!CruiseDirect and One Tree Planted have partnered to plant a tree for every cruise booking that sails with us. SEARCH

Written by the business, not verified by us.

Is CruiseDirect legit?

CruiseDirect (cruisedirect.com) has a 4.9 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 33% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-05.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the support team goes above and beyond, offering personalized assistance and expert advice to ensure every single question is fully and happily answered. People consistently praise the dedicated agents for their remarkable patience and professionalism, making customer interactions extremely pleasant and productive from start to finish. Consumers find the online reservation platform exceptionally straightforward and reliable, noting that browsing available options and securing cabin choices is completely hassle-free. However, some people mentioned encountering website glitches or experiencing minor frustrating delays when attempting to finalize their travel arrangements.

Auto-generated from all reviews of this business. For reference only.

What people say

Assane GueyeSenegal · 1 review · Experienced 2026-08-11 ·

Great first cruise booking experience!

Great first cruise booking experience! This is my first time booking a cruise, and Joshua made the whole experience incredibly smooth and pleasant. He was very helpful, patient, and professional throughout the booking process, taking the time to answer my questions and making sure everything was clear and well organized for our family vacation. A great first experience with CruiseDirect Thank you Joshua! Looking forward to our family cruise!

Joan SzeCanada · 1 review · Experienced 2026-05-21 ·

I had a wonderful experience with…

I had a wonderful experience with CruiseDirect! This was my first time using CruiseDirect, and their customer service was excellent. John was professional, extremely helpful, and very patient in guiding me through the entire booking process. The whole experience was smooth and enjoyable. Thank you, John, for making my first CruiseDirect experience such a great one! 😊

L
Lee HopkinsCanada · 2 reviews · Experienced 2026-07-30 ·

Never received the promised Visa Gift Card

We booked our first cruise via Cruise Direct and will avoid them going forward. At first, the customer service was ok; they mistakenly told us we would get free laundry on the cruise, which was incorrect, and compensated us so we could pay for laundry onboard. When we returned, we applied for the Visa Gift Card worth US$650 we were promised as a booking incentive. The card never arrived, and after over eight phone calls we finally received a gift card (not Visa) for CA$650, which is over CA$250 less than we were promised. After more calls, they cancelled that card and delivered the US$650 Visa card they promised. However, they didn't mention that it can only be used in the US! After further calls and having to deal with the worst customer service agent I've ever spoken to, we received a CA$675 gift card (not Visa), which we have applied to our Amazon account. The hassle to try and get the Visa Gift Card is just not worth it, and the terrible customer service around the matter means we will avoid them going forward and go back to booking direct with the cruise lines. -------------------------------------------------- The reply below is nonsense and demonstrates their poor customer service for all to see. We never paid a deposit in any currency. We paid the full amount for the cruise when we booked, because it was within the final payment window. The only billing address we ever provided was our address in Canada, so I don't even understand how that leads to a "US-only restriction". And finally, the reward is only "resolved on their end" if you accept that US$650 equals CA$675, which it doesn't, never mind there being no compensation for the total disaster of their customer service. I've reduced the rating from 2 stars to 1 due to the company's ridiculous response to my review.

Reply from CruiseDirect2026-08-13

Hi Lee, Thank you for your patience, and I'm genuinely sorry for how much back-and-forth this took, eight-plus calls to sort out a reward card is not the experience we want for you. Here's what happened: your booking reward is issued through our third-party rewards partner. They sets the card's currency automatically based on your billing/payment details, not something we can select manually. Because your initial deposit was paid in USD ($50.00) but your billing was attached to a Canadian address, and a final payment made in CAD, their system defaulted the reward to CAD rather than the USD Visa card you shown on your reservation. Once you flagged this, we followed every request you made: we reissued the reward in CAD, then back in USD as you requested, and finally, after learning that Visa card was US-only — replaced it with a CA$675 card, which you've since applied to your Amazon account. That US-only restriction was based on the billing address and payment you provided. We apologize for the inconvenience. The CA$675 card is now delivered and in use, so that resolves the reward on our end. If you need additional assistance, feel free to reach out. Thank you again for your patience, and I'm sorry the process wasn't smoother. Best. CruiseDirect team.

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