RYAN SOLVERA VERY GOOD
RYAN SOLVERA. very good customer service agent.
About CruiseDirect
Data updated- Website
- cruisedirect.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 206 reviews
- Replies to negative
- 33% (1/3)
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About this business
Established in 2001, CruiseDirect is your go-to online platform for unbeatable cruise deals. We specialize in connecting you with the ideal cruise packages, making your dream vacation more affordable than ever. Our dedicated cruise finder and booking website empower you to explore a wide range of travel options and discover the perfect cruise tailored to your preferences.With our state-of-the-art booking engine, reserving your dream cruise is seamless and hassle-free. We are driven by our unwavering passion for cruise ship travel, which makes us the preferred choice for all your booking needs. Embark on an extraordinary journey today and experience the thrill of cruising the world with CruiseDirect. Why Book With Us?BOOK NOW, PAY LATER WITH Flex Pay!Spread the cost of your cruise over low monthly payments.BEST PRICE GUARANTEED!If you find a lower price online, we'll match itFREE HOLDSLock in a great price, figure out your plans, and pay later.MAKE THE WORLD GREENER!CruiseDirect and One Tree Planted have partnered to plant a tree for every cruise booking that sails with us. SEARCH
Written by the business, not verified by us.Is CruiseDirect legit?
CruiseDirect (cruisedirect.com) has a 4.9 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 33% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently share that the support team goes above and beyond, offering personalized assistance and expert advice to ensure every single question is fully and happily answered. People consistently praise the dedicated agents for their remarkable patience and professionalism, making customer interactions extremely pleasant and productive from start to finish. Consumers find the online reservation platform exceptionally straightforward and reliable, noting that browsing available options and securing cabin choices is completely hassle-free. However, some people mentioned encountering website glitches or experiencing minor frustrating delays when attempting to finalize their travel arrangements.
Auto-generated from all reviews of this business. For reference only.What people say
very helpful
Josh was very helpful and answered my questions promptly
Having problems with payment
We were having problems with our payment . But John Marlo was very helpful , by sending a different link which accepted the payment!! John was kind ,efficient and was able to help resolve our problem . Enrique's follow up call was appreciated by us. Thank you to Cruise Direct
Service
fast and detail
I can't thank enough Janrey our Cruise…
I can't thank enough Janrey our Cruise advisor for his superb costumer service skills , extremely helpful, knowledgable & patient throughout the booking process. I will highly recommend Janrey to my friends & family .We will surely use his service for our future vacations .
Very good
Very good, fast accurate!!
The ease of using the site to book and…Great Company to book with
The ease of using the site to book and choose cabin etc. thank you
Booking sorted thanks to Ivy
Booked a cruise, booking reference received but unable to access booking on cruise website. Ivy sorted the problem out and matched booking to cruise company, so I could access booking. Well done Ivy you took alot of stress away by sorting the booking and updated emails. Thanks
Brew was very helpful
Brew was very helpful, and resolve my questions
Drew help me book a cruise and was 100%…
Drew help me book a cruise and was 100% helpful in every way. I usually book straight thru the cruise line, but decided to try Cruise Direct and got more bang for my buck, and the customer service was much better than the cruise line itself during the booking process. Thanks Drew!
Information is inaccurate
Information is inaccurate. Prices and offers were off significantly, enough to make me find other bookings.
It was quick and to the point
Yes, I got all my questions answered in a few seconds and I was satisfied. So, I was on my way.
Janrey helped me change my booking to a…
Janrey helped me change my booking to a stateroom that had suddenly become available after I had booked my crossing on Queen Mary 2. This was the stateroom I’d actually had my eye on but wasn’t available during my initial booking. I’m over the moon with the assistance given to me!
Fantastic rates for this solo cruiser…
Fantastic rates for this solo cruiser and easy online experience! Really excited for my cruise! Thank you for an easy experience and affordable prices!
A very good experience with the MSC support team
My wife is frail, not suited for long-distance travel. Therefore I had to change travel companions. Ryan Solvera helps me a lot, from updating all necessary information to changing the bed type. He was very responsible. He was patient, meticulous, and ethusiastic. I would give him a five-stars review for his work.
I had a wonderful booking experience…
I had a wonderful booking experience with Cruise Direct! The booking experience was smooth and seamless! We had a hiccup with flex pay, my booking agent Rafael worked through it and got us booked! Rafael stayed with me 2 hours walking me through everything. All that took longer than the courtesy hold, Rafael worked to make sure I was able to keep my room as it was the last balcony. Thank you Rafael for all your hard work!!!
Overall good experience
Was a bit dissappointed as no one picked up when I called customer service to book however JOHN on the chat line was great, he reserved for me in no time
There are no better deals for family…
There are no better deals for family travel.
I would like to give a shout out to my…
I would like to give a shout out to my agent Ryan Solvera! I was having a lot issues with booking my cruise but he went above and beyond to help my husband and I!! If I could give him more stars I would!! I deserves a bonus or raise!! I highly recommend him to help with all your cruising needs!!!
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