Dogtra

Great products great customer service.

Gael LynchUnited States · 1 review · Experienced 2026-03-27 · Posted 2026-03-27

Dogtra Collar

I was led to Dogtra by a local dog trainer, Dog Train of Wilmington. Early on, we'd used a vibration collar on our puppy to help him listen and respond to both of us, but especially my husband, who's in a wheel chair. It was a great help to us! Our puppy is now three and returning to his old ways. We'd lost our charger and the cables and thought for sure we were out of luck. I called, and they responded within two hours, solved the problem with expertise and understanding. Shaun was super helpful! Thank you!!

Great customer service

Great customer service. Appreciated speaking to a human being, Shaun, right away and received valuable trouble shooting to learn of my own user error plus advice on how to handle my situation. Follow up email came quickly after phone call. Overall thoroughly impressed with my experience!!

JUnited States · 1 review · Experienced 2026-03-25 · Posted 2026-03-25

Sean was AMAZING

Sean was AMAZING! He was clear on instructions, verbal, precise! It was extremely EASY for me to follow his instructions and I’m old so what does that tell you?? Hes THAT good! Honestly, he should be moved to management! And a raise to be honest. I never would have figured out the new remote to the old collar with out his help . Julie heatley

Eliyahu GoldsteinUnited States · 1 review · Experienced 2026-03-20 · Posted 2026-03-25

Shaun was a great help and helped me…

Shaun was a great help and helped me figure out all my issues. Great employee we need more like him.

Kara DoseUnited States · 1 review · Experienced 2026-03-17 · Posted 2026-03-24

Great Customer Service

Shaun was great with helping us select the correct replacement batteries that we needed for our dog collars!

Charles BronstonUnited States · 1 review · Experienced 2026-03-19 · Posted 2026-03-20

Over the phone help

Shaun was very helpful with my minor problem. He as able to help me on the phone and solved my problem.

William ThomasUnited States · 1 review · Experienced 2026-03-17 · Posted 2026-03-20

Excellent customer service

Excellent customer service. All questions were answered and product shipped quickly.

Kristie CarbajalUnited States · 1 review · Experienced 2026-03-12 · Posted 2026-03-18

Shaun was very helpful

Shaun was very helpful. He answered right away, asked appropriate and relevant questions and got my problem solved in about five minutes. Very good product and customer service.

Great product! Great cost effective service!!

When using the GPS e-fence Dogtra collars my two black labs do not leave the e-fenced area. Before these collars, if someone wasn't with them, they had to be in their kennels. I love to walk our 40 acre farm site with my dogs and now I can also let them roam alone on our farm, monitoring them from the house. I am 65 years old this year and not so good with technology. The Dogtra support staff is fantastic, available, timely, respectful, pleasant and very effective. If you found otherwise, you likely were communicating with a "copycat company", which I have also experienced. The Dogtra support team knows their product, helps you use it and is great to work with.

Dr. LambertUnited States · 18 reviews · Experienced 2026-03-13 · Posted 2026-03-13

GREAT service for setup.

As an auditory learner, I got great service today. Shaun was SUPER patient with me. He walked me through setting up several aspects of my new Pathfinder Mini Compass collar. He then sent me an email and encouraged me to reach out again with any questions. I feel ready to put my collar into use.

Customer service was prompt

Customer service was prompt, and easy to call back as I’d initially missed the call. I was able to get the person who called me on the phone

Support is great

Support is great! Works fine in the woods Great spectrum of settings and functions Pathfinder mini2

Second time, same problem.

This is the second time I have bought a dogtra collar. The first time I bought a pair, and it worked great for about a year, until.the charger wouldn't charge the collar nor the remote. I thought it was something wrong with the charger and I order an extra charger twice! And it wouldn't work. This time, because I love the product I decided to buy another one. Third time that charge, charger wouldn't charge again neither the collar nor the remote. Not sure if this is a common problem or why its happening to me. I make special trips and orders from Canada but I live in Mexico and it is frustrating to me that I cant just ship the stuff back because it would cost me so much.

Great Company

Great company. This is my second system that I have purchased from Dogtra, beginning in 2016. They are easy to communicate with and quickly respond to your needs.

Great customer service

Shaun was most helpful and efficient in helping me find a replacement for the 280c unit which had served us well for a number of years but with a lot of daily usage and accidental drops started to have issues. Shaun provided great customer service.

ShannonUnited States · 4 reviews · Experienced 2026-03-08 · Posted 2026-03-08

Dogtra fan and trainer in PROPER use of e-collar

I've been a Dogtra fan for many years. Not only for my own dogs, but the dogs at our training facility sell ONLY this brand e-collar for training high drive and working breeds. I've talked so many others into ditching the cheaper, crap brands of e-collars just for the simple fact that you get so much more from Dogtra. I've luckily only had to reach out to them a couple times. Once was due to the prong extension design and the lack of pliability, causing the extension itself to snap while in use. This matter was resolved in just one simple e-mail to customer service. Then, last week I was having what I thought was a battery issue with a remote. I contacted Shaun and with his prompt response, a few photos and some diagnosing, we were able to resolve the issue and got us back up and running in no time. If you're looking for an e-collar for your dog, you need to know a few things about this brand that outshines the others... 1) Extremely durable build Built for hunting dogs, K-9 units, and professional trainers. Known for surviving mud, impact, cold, and rough outdoor use. Some trainers report using the same unit 7+ years with minimal repairs 2) Highest waterproof rating available! Many models have "IPX9K" waterproofing, one of the highest ratings available for electronics. Designed to withstand high-pressure water jets, rain, swimming, and full submersion. 3) Very precise stimulation control Uses rheostat dial / Exact-Stim system with many incremental levels (often 100–127+). Allows extremely small adjustments rather than large jumps between levels. 4) Strong and consistent signal range Many models offer ½ mile to 1+ mile range. Signal tends to remain stable through trees, terrain, and interference. 5) Reliable stimulation output Known for consistent output at the selected level. Important for training so the dog receives the same correction each time. 6) Long battery life Rechargeable batteries often last days of heavy use or weeks with normal training. 7) Designed with input from professional trainers Many models are built specifically for working dogs, hunting dogs, and competition trainers. 8) Wide range of specialized models Options for: Pet obedience Hunting / field dogs multi-dog systems hands-free remotes bark collars 9) Ergonomic remote controls Dial-based controls allow quick adjustment without looking. Designed to be used one-handed while handling a leash, rifle, or training equipment. 10) Industry reputation Frequently used by professional trainers, hunters, and working-dog handlers. Longstanding brand in remote collar training equipment. 11) Stellar customer service and response. Located in the USA. Customer service is never a hassle, easy to reach and you will ALWAYS be heard, no matter your concern.

Shaun was extremely kind and helpful in…

Shaun was extremely kind and helpful in doing the return on the item I ordered. The service is the best and the devise works so well

Nicole GarrettItaly · 3 reviews · Experienced 2026-03-04 · Posted 2026-03-05

Thanks for the service

Thanks for the service, Shaun. Although the issue has not yet been resolved, I appreciate you staying on top of it and letting me know what was going on. I look forward to hearing back from you once the website glitch is fixed. Thanks again! Customer service is really important to me and you provided fantastic service. Nicole.

Customer Service

Spent 2 hours trying to follow tutorials on getting the stimulation button to work. Gave up and called Customer Service, preparing for a long haul.Got a human (Shaun) immediately, who proceeded to fix me in 2.0 seconds. That's right, me, not the collar. Nothing wrong with the collar. One need be smarter than the dog.