For the past 30 years, Dogtra dedicated to the development of the highest quality e-collar training devices, which carry a proven track record that professional dog trainers and pet owners trust and love. Expertly designed for wide range of training conditions and dog types, Dogtra provides dog trainers and owners the most effective tools needed to improve a dog’s behavior and unleash its potential. For more information, visit www.dogtra.com.
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Is Dogtra legit?
Dogtra (dogtra.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Every day, people purchasing these items frequently praise the exceptionally helpful support staff and amazingly quick response times when resolving unexpected product issues. Many consumers enthusiastically note that the durable dog collars and reliable customer service make training large pets much easier and entirely stress-free.
Additionally, some reviewers were not happy with customer support when trying to resolve urgent complaints or technical problems. A few other people also felt that communication broke down entirely, leaving them with expensive equipment that stopped working properly without receiving any timely assistance from the team.
Auto-generated from all reviews of this business. For reference only.
i was pretty upset my new receiver did not work. i asked for a refund slip but shawn convinced me to let him take me through the set up . well it appeared it was not charged so he had already explained the process thoroughly, and recommended i get back to him when it was fully charged.so this mourning i tried and failed. however my second try i slowed down and followed Shawn’s exact process and lo and behold it’s working. thank you for your patience and professionalism.
Reply from Dogtra2026-06-11
So great to hear Robert! Thank you for the review.
Shaun was extremely helpful and walked me through several steps to make sure I was using the collar correctly. He also told me to reach out to him anytime for advice and support.
The collar is exactly what I need and the support helps tremendously.
I am a past halo user and really didn’t want to pay a subscription on a dog collar forever, 2 years was enough. Thank goodness i found Dogtra, soo simple i can take my dogs out of the fence and just press the button and turn the collar off. It’s a nice sturdy plastic collar. Customer support is amazing. Shawn returns calls promptly and gives me everything I need. The system is easy to use and the support team are amazing.
Reply from Dogtra2026-06-11
We so appreciate your feedback! Always here if you need us. Thank you.
I live in the pheasant hunting capitol of the world, South Dakota. I have been guiding pheasant hunts since 2008 and i have a fleet of six labrador retrievers. Dogtra makes the best e-collar products on the market. They're virtually indestructible! And the best part? I've been using my original set of T&B 2502 collars since 2008, and they work as well as they did 18 years ago! I do have to send them in for routine service like battery swaps every couple years. But Dogtra even makes that process as amazing as their collars. Professional and friendly staff always. Thank you Dogtra! Justin from Fort Pierre, SD
Reply from Dogtra2026-06-11
Justin, this is a wonderful review! Thank you so much for putting your trust in Dogtra. We are always here if you need us!
We are second time customers. Our first two dog system lasted eleven years. I rate the 3502X 2 dog system as very dependable and rugged. As for the staff Shaun was very helpful and made sure he gave me a couple of choices . Shaun took the time to listen to my needs and sent the links to the best matches. He was very quick to respond to my questions. The check out process was easy to use. Dogtra products are expensive but worth it. The staff matches the product quality.
A little over a year ago we purchased a Dogtra 1900s for our new, re-homed GSD. The devices were working great until just under the 1 year mark. The transmitter would radically jump settings. I could not find my receipt and could not remember where I purchased it. I reached out to Dogtra and they were able to tell me to whom they sold the unit, so I was able to retrieve me receipt. I got all the info on sending the devices in but had one problem; our dog had extensive training with this collar and we had him going good and could not afford to be without it. I reached back out to Dogtra, and made contact with Ms. Ruby Rodriguez in customer service. She informed me about their loaner program and got that shipped super quick after I placed the deposit. From the repair desk, initially everything had been approved for a warranty evaluation, even though it was going in after warranty expired, the documentation existed showing I reached out before the expiration. Sent the devices in and then received an estimate for repairs. I went ahead and paid but reached back out to customer service, via email, along with my documentation of the warranty evaluation and again got Ms. Ruby Rodriguez. She responded quickly and said she would research the issue. A day or 2 later she called, did not send an email, but called, and informed me the repair fee would be refunded. She then facilitated return of the loaner unit, once we got our devices back. Tomorrow I will drop the loaner off to UPS for return and our devices are again working properly. One of the most excellent customer service experiences I have ever had. Thank you Ms. Ruby Rodriguez. Dogtra is a great company and you are one of their biggest assets!
The product is great also. Our devices have been a huge help in handling our fear reactive and fear aggressive GSD.
Reply from Dogtra2026-05-13
What a wonderful glowing review! Thank you so much and I will be sure to thank Ruby as well.
I emailed their customer service line and Shaun called me within just a few minutes of receiving my email. He as helpful and provided solutions to my issue. It's refreshing to get help right away, rather than sitting on hold or waiting days to hear back.
I called Dogtra because I had issues with my device. I've found Dogtra Customer Service to be extremely Professional and very friendly, and a real person answered the phone to my surprise, and I was happy to be able talk to a real person. I sent my device for them to repair, but the costs were almost the same as a new device. I was offered a good deal on a replacement device and ordered a new device. I was very happy and impressed the way Ruby (Customer Service) was able to help me. She understands what Customer Service means. Thank you Ruby.
Reply from Dogtra2026-05-11
So happy to hear this Dean. Thank you for the feedback and so glad Ruby was able to help!
My call was answered immediately. I had questions about an ecollar that was not holding charge. Shaun was helpful in finding a replacement for my current system that is no longer in production and that is not the appropriate size for my new dog. I was also advised that I qualified for a discount and how to order and receive it.
Professional and speedy service.
I called because I wanted to replace my 10+ year old Dogtra collar. I knew that that I wanted the Edge RT transmitter but was not certain with which receiver I wanted to pair it. Shaun answered all of my questions and guided me to the receiver he felt would best serve my needs. He then emailed me links to the two items. He further encouraged me to call back once my items arrived so he could walk me through the pairing of the two devices. I was impressed with his knowledge and helpfulness.
Reply from Dogtra2026-05-07
Happy to hear that he was able to help! Thank you.
Purchased the Pathfinder 2 and needed some accessories and I had some questions I needed answered. Communication was great via email (prompt) and I even received a call back!
Reply from Dogtra2026-05-01
So happy we were able to help!! Thank you for your review!
Shaun was amazing! He was able to help me within seconds and sent me the link to what I needed to order! Incredible customer service!! Thank you Shaun!
I emailed Customer Service this morning with questions about the Mini Compass and GPS Fence. Not only were my questions answered promptly, but they also provided the exact configuration I needed for a two-dog system and helped guide me to the best setup for my end goal. This will definitely be my go-to brand moving forward.
Reply from Dogtra2026-04-30
So happy to hear how happy you are with the system! Thank you for the review.
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