For the past 30 years, Dogtra dedicated to the development of the highest quality e-collar training devices, which carry a proven track record that professional dog trainers and pet owners trust and love. Expertly designed for wide range of training conditions and dog types, Dogtra provides dog trainers and owners the most effective tools needed to improve a dog’s behavior and unleash its potential. For more information, visit www.dogtra.com.
Written by the business, not verified by us.Dogtra (dogtra.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Every day, people purchasing these items frequently praise the exceptionally helpful support staff and amazingly quick response times when resolving unexpected product issues. Many consumers enthusiastically note that the durable dog collars and reliable customer service make training large pets much easier and entirely stress-free. Additionally, some reviewers were not happy with customer support when trying to resolve urgent complaints or technical problems. A few other people also felt that communication broke down entirely, leaving them with expensive equipment that stopped working properly without receiving any timely assistance from the team.
Auto-generated from all reviews of this business. For reference only.Was great to get customer service...a real person, who answered all my questions and set me up with the most appropriate item to purchase for my needs and my dog.
We certainly try! So glad we could help. Have a great day!!
Shaun was extremely helpful and responded to my email promptly. We just purchased a collar and it won’t hold the charge. He didn’t hesitate to help us out and get us a replacement. Would recommend!
Love that Shaun was able to take care of you! Thank you for your review.
I have been purchasing products from Dogtra for the past two years, and my experience has been excellent. The quality of the products is top-notch, and their customer service reps have been extremely helpful. The remotes are tough and last forever, and they dealt with my one warranty claim quickly. Overall, I am extremely satisfied with my experience and highly recommend you give them a try.
What a nice review Hector. Thank you for being the best part of Dogtra!!!
I am a long-time Dogtra customer, having used them for three different dogs over the years. I called them to discuss the new 280X Pro transmitter and was happy to find out that this new version had addressed ALL the useability issues with the previous version of this transmitter when used in a multi-dog receiver configuration (we have two 70 lb Golden Retrievers). After my discussion with Shaun, who was very knowledgeable and answered all my questions, I am going ahead and purchasing the new setup today. This is a quality company with sales and support staff that really care about their customers and I am happy to support them.
Thank you for being a long time customer and for the stellar review Mark! Glad we could help.
Shaun never gave up on helping me through multiple emails - this is how businesses should be
I am so happy to hear this Leslie. Thank you so much!
The team was so quick to respond to my request, they were amazing and my order is on the way!! Highly recommend!
Thanks so much Staci! Always here if you need us.
Customer service was very helpful and resolved my issue.
Love to hear this, thank you so much!!!
Shaun from Dogtra answered my question regarding ordering a second 2700 t&b and if the frequencies of the remote would be shared by both separate collars. He also provided a better and more cost saving solution of buying a second green collar and getting a dual single remote, so I could avoid having to carry two collars. He was knowledgeable, patient, and helpful! Great experience!
That's what we are here for! So glad Shaun was able to assist you and find an affordable solution. Have a great day and thank you for the review!
Thank you Shaun - you made my trade-in and new purchase both quick and painless! I appreciate your knowledge and courtesy more than I can say.
Thank you for the review Davey. I will be sure to pass this along to Shaun! :)
I has a mystery dog turn up on my mobile tracking app. But with the email guidance given by Alondra, I was able to remove it and concentrate on the dog I do have out hunting with me. Many thanks 👍
So happy to hear this and know that she was able to assist you!
Dogtra has great customer service. I had a wire break on a large titanium E collar extended contact. I contacted Dogtra and the next day a new contact was sent to me. I will buy from you again.
Thanks so much and happy we could help!
Shaun provided me with all the information I needed to determine if the Dogtra Pathfinder Compass bundel was the right product for my needs. He offered unbiased advice which ultimately led me to purchase the product. Thanks, Shaun!
Thank you for the review!
The Dogtra collar experienced a critical safety malfunction by delivering continuous electrical stimulation without any user activation. The stimulation continued even after the collar was removed from my dog’s neck, creating an immediate risk of severe injury or death had I not intervened. Dogtra has requested that I return the unit for technical inspection, acknowledging the need to investigate the incident but stating that there’s not even a warranty . This is a serious product safety issue, not simply a warranty claim.
Hello Paolo, I am very sorry to hear that you experienced this. From what I can gather, you have a system that is close to 2 years old. That being said, this should never occur. We definitely would like to bring it in to have it inspected, to find out why this might have occurred. We would be happy to pay the cost to have it shipped here for inspection. After inspection, we will determine what we can do to resolve this situation for you. This is not an issue we have had with the 1900S at all, so it is an unprecedented report. Please give us a call and give us your email address, so we can provide you a return label to ship the system in. Thank you! 888-811-9111
Shaun was patient, helpful, and proactive. He clarified the reason why I was experiencing so many issues, and I haven’t had a problem since. Dogtra, never change to AI for customer service. Shaun was exactly who I needed.
Very happy to hear that he was so helpful and that you are problem free! Thank you for your review.
Amazing - called and talked to a great lady who worked my problem and despite being just out of warranty offered to ship me a replacement collar. Sent me an e-mail ups code, took it to an ups store and shipped it no issues. That same day a replacement was shipped to me. Outstanding customer service - highly recommend Dogtra collars and their product support!
Love to hear this George, thank you! Glad we could help.
Shaun answered all my questions I had before purchasing anything extremely quickly (within 10 minutes of my email) and gave me exactly what I needed. Absolutely fantastic customer service!
So glad to hear he was able to help!!!
Quick responses. Solved my issue
Super, thank you!!
I emailed the company with various questions regarding one of their products. Shaun responded multiple times to my various inquiries. All questions were answered thoroughly and promptly! I so appreciated that. Thanks, Shawn!
Shaun is happy to hear this, and so am I. Thank you so much.
I have been using Dogtra products for the last few years and they've always performed perfectly. I recently had my first technical issue. After failing to solve it myself, I sent an email to Dogtra. Within an hour Shaun got back to me with the solution. Now I can say I'm happy with the customer service Dogtra provides as well!
Happy to hear you are happy with our product and our customer service support. Thank you for the review!
I needed a part for our collar. Shaun answered my call, immediately understood what I needed, and facilitated it by sending me a link specific to the part I needed so I could click on it and order the part. Awesome service!
So happy he was here to help! Thank you.
100 reviews matching
SpotOn Fence
PrettyLitter
Cattasaurus
Outdoor Dog Supply
Meowant
PuppyPad
Joyride Harness
Doggovinci