Shaun was patient and very helpful with…
Shaun was patient and very helpful with all of my issues and additional questions regarding other products
Reply from Dogtra2026-07-10
Thank you!
About Dogtra
Data updated- Website
- dogtra.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 100% (2/2)
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About this business
For the past 30 years, Dogtra dedicated to the development of the highest quality e-collar training devices, which carry a proven track record that professional dog trainers and pet owners trust and love. Expertly designed for wide range of training conditions and dog types, Dogtra provides dog trainers and owners the most effective tools needed to improve a dog’s behavior and unleash its potential. For more information, visit www.dogtra.com.
Written by the business, not verified by us.Is Dogtra legit?
Dogtra (dogtra.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Every day, people purchasing these items frequently praise the exceptionally helpful support staff and amazingly quick response times when resolving unexpected product issues. Many consumers enthusiastically note that the durable dog collars and reliable customer service make training large pets much easier and entirely stress-free. Additionally, some reviewers were not happy with customer support when trying to resolve urgent complaints or technical problems. A few other people also felt that communication broke down entirely, leaving them with expensive equipment that stopped working properly without receiving any timely assistance from the team.
Auto-generated from all reviews of this business. For reference only.What people say
New user
As a new user I called Shaun because I was having issues with understanding how the collar worked. He was able to help walk me through the issues plus provide additional instructions and tips that my trainer didn’t give me!
Reply from Dogtra2026-07-10
Love to hear this, thank you.
Shaun is the man
Shaun is the man! Answers quick and knows how he get you on track and back working ASAP. Id give him 10 out of 5 if I could. Great customer service you don't find very often anymore!
Reply from Dogtra2026-07-10
I will tell him you said so! Thank you very much.
Friendly and extremely helpful
Friendly and extremely helpful. Quick responses to all my questions.
Reply from Dogtra2026-07-10
Thank you so much. Happy we could help!
Great products.
Great products. Shaun responded quickly and succinctly and answered my question while giving me options.
Reply from Dogtra2026-07-08
Wonderful to hear, thank you!
Lost Transmitter
I lost our dogs transmitter and I was sure which system we had, thank goodness Shaun was able to determine our system and help we our a new transmitter. Yay!
Reply from Dogtra2026-07-08
Yay! Thank you Kristen.
GPS Fence wasnt working correctly
GPS Fence wasnt working correctly, Shaun handled this so effeicently. Said no problem and it would ship tomorrow...WOW Suprised to the quick response. Thank YOU UPDATE...Shaun responds very quick when emailing. thanks again!
Reply from Dogtra2026-07-08
Glad he is doing his job so well! Thank you for letting us know.
Good explanation of the problem and…
Good explanation of the problem and other options to try.
Reply from Dogtra2026-07-07
Thank you, glad to help!
Shaun was super helpful at answering…
Shaun was super helpful at answering all my questions and i feel made a great recommendation. Eagerly awaiting my gps fence order to help my dog perform his job of guarding our farm safely and effectively. Thanks Shaun!!
Reply from Dogtra2026-07-08
Very happy to to hear this Leah, thank you!
Customer service was exceptional
Customer service was exceptional. Dogtra is the best.
Reply from Dogtra2026-07-07
Thanks Matt!!!
7/6/2026
7/6/2026 Collar purchased 1 year ago. We have a 5 year old Doberman-labradoodle mix Boo girl, she was a rescue from Alabama, an accidental breeding. And we have Nelson, he is a rescue from the big Lab group LRCP in Virginia. Both dogs have been to training classes and they pretty good. Our dogs have personality, love to hike, swim, are great with other dogs, and kids. After buying several other collars that really did not work well, we researched other options and decided on the Dogtra 280x after talking with the staff. I wanted a 2 collar set up, and the 280x controller HAS AN ACTUAL TOGGLE LEVER!! The layout is simple and easy to use. I mainly use the "vibration" and at times the sound. The collar has surpassed my expectation. Both dogs can and do hike off lead, as we hike 3-4 x a week, 4 to 6 miles each hike, and I would rate the pup's obedience a 7 out of 10, they are pretty good. When the collars are on the dogs, both dogs are a 10 out of 10. The collars work that good. I would tell others, save buying 3 or 4 cheap collars (as I did), and spend 1 time to get the top product, dogtra 280x. Terry - Sarver, Pa.
Reply from Dogtra2026-07-07
Thanks for such a great review Terry! So glad you are liking the 280X. Please let us know if you ever need anything.
Good but needs some design inprovments
I purchased the Arc Ex collar in UK overall the collar has good technology and works. It could do with some design change though because of its hight and having two prongs in line it can twist sideways out of position on dogs neck and end up lying on side. I tried the comfort winged probe head but although it has four probes they are still close together so twisting still happens. Although it wouldn't work for small dogs it would be useful if a probe existed wider than width of unit. Think like a boat with outriggers so twisting cannot happen
Reply from Dogtra2026-07-07
Thank you for the review and feedback. We will send it over to our R & D Team, as well as Dogtra Europe.
Called in for support
Called in for support - Shaun was very knowledgeable and answered all of my questions. Great service, great products - Thanks
Reply from Dogtra2026-07-07
Great to hear, thank you William!
I emailed to ask for advice on which…
I emailed to ask for advice on which dog collar to buy. Shaun responded rapidly and was very helpful. Impressive service
Reply from Dogtra2026-06-26
Happy he was able to help. Thank you for your review!
First would like to state the GPS Fence…
First would like to state the GPS Fence collar is a great product. Second I have to give a big shout out to Shaun,Brandon and all the customer service people. After warranty work, I got the collar back and couldn't get the app to work. I was walked through the process to get it working right. Can't thank you guys enough.
Reply from Dogtra2026-06-26
Most excellent to hear! We strive to create a great product and give equally as stellar service, so I am glad we were able to help. Thank you for your review and we are always here if you need us!!
Good costumer service
Shaun was extremely helpful with the set up and explanation of how the product work. He went out of his way to send me the information I needed and was very patient. Thank you 😊
Reply from Dogtra2026-06-24
Thank you Rachel! So glad he was able to help. Have a great day!
Shaun was very patient and explained…
Shaun was very patient and explained things very well using language and timing that helped me very much. He solved the problem by persisting after the first few bumps in trying to pair the collar with the controller. Thanks to him I did not need to send them back for repair because they work! Thank you Shaun
Reply from Dogtra2026-06-22
Love to hear this Anita! Thank you so much.
I have dealt with Shaun Petruk now for…
I have dealt with Shaun Petruk now for several years and he is amazing and knowledgable. Whether it’s a "why is my remote not working?" Question or I have another dog I need to add a remote - or even I broke something, how can we fix it? Shaun immediately responds and has been spot on every time. Also, I love this company in general. I have used them since 2006 with my first Great Dane and have no intention of not using them in the future. I highly recommend him and this company!
Reply from Dogtra2026-06-19
Wow Kathryn, you are awesome for leaving this review and sticking with Dogtra. We are all here to help you whenever you need it! Have a great day, Kari
Shaun was very helpful
Shaun was very helpful, courteous, knowledgeable, and friendly.
Reply from Dogtra2026-06-19
Very happy to hear Shaun treated you right! As should everyone here at Dogtra. Thank you for the review!!
I called and talked to Shawn re…
I called and talked to Shawn re purchase of a good electronic collar for my Belgian Mallinois age 6 months, female weight approximately 45 lbs,named “Sweetie Pie “ I had bought a cheaper collar and found it to be not so good with battery lasting about 3 hours. I had to work to find you on the internet. After talking with Shawn, I was able to place an order with confidence in my purchase and am looking forward to receiving my order. I appreciate Shawn’s support and feel good about my purchase.
Reply from Dogtra2026-06-12
Thanks for letting me know! Please call when you receive your system, if you need any assistance at all. Have a great day!
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