For the past 30 years, Dogtra dedicated to the development of the highest quality e-collar training devices, which carry a proven track record that professional dog trainers and pet owners trust and love. Expertly designed for wide range of training conditions and dog types, Dogtra provides dog trainers and owners the most effective tools needed to improve a dog’s behavior and unleash its potential. For more information, visit www.dogtra.com.
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Is Dogtra legit?
Dogtra (dogtra.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Every day, people purchasing these items frequently praise the exceptionally helpful support staff and amazingly quick response times when resolving unexpected product issues. Many consumers enthusiastically note that the durable dog collars and reliable customer service make training large pets much easier and entirely stress-free.
Additionally, some reviewers were not happy with customer support when trying to resolve urgent complaints or technical problems. A few other people also felt that communication broke down entirely, leaving them with expensive equipment that stopped working properly without receiving any timely assistance from the team.
Auto-generated from all reviews of this business. For reference only.
A PERSON answered my call without me having to sit on hold for any length of time. Shawn listened to my issue carefully,asked really good follow up questions and provided me with very honest and reasonable options. He followed up with a prompt email and ways to touch base again if my concerns continue. Very pleasant,and terribly helpful interaction! Keep up the good work Shawn!!!
Reply from Dogtra2026-04-24
Wonderful! So glad to hear this and happy he was able to help you! Thank you for the review.
I had a question about my Pathfinder2 operation. Dogtra’s customer service response (a personal phone call back offering assistance) was within about an hour of my original email asking for help. I ended up resolving my question independently, but I was impressed with their availability when I may have needed it. I won’t hesitate to reach out again if I have further questions. Thank you.
Reply from Dogtra2026-04-22
Thank you for the review! We are always here to help!!!
Excellent quality and overall experience with the 1900X collars. I use for my Belgian Malinois for competition in Mondioring. I will be ordering a third when I get my next pup. I lost a button on the transmitter and was able to get immediate help via customer service (Shaun) and he has my missing part in the mail! Great company!
TLDR: Dogtra is worth the price because of their quality, dedication, customer service, and overall experience start to finish. Do not buy the cheaper amazon collars if you want what's best for your dog. Ruby was an awesome rep and I loved my experience with Dogtra.
We just sent 2 of our dogs, a 5mos. puppy and a 2 year old, to a board and train for 4 weeks where they use the E-collars. The training is more important than the device, I will start off with that. It is extremely important to link a good relationship between the dog and the collar.
The trainer said he has been using Dogtra brand for years now, and there are cheaper alternatives, but none of them are the quality and customer service that Dogtra provides. With that being said, my experience with Dogtra was nothing short of fantastic. It started with an email, then they had me reach out to them over the phone. Absolutely every question I had was answered clearly, and I really felt that small business - personal vibe. Ms. Ruby was a fantastic rep and I will be going to her if I need any type of help with the products I received.
I purchased (2) ARC-X collars and remotes, and it was an excellent choice. The knick option being up front is nice, while an emergency bump is on the side, makes access very quick if needed. I would have preferred there to be a "bump" and "emergency bump" so that you can use the current setting for correction but also have the back up. Not a deal breaker by any means, though.
I also purchased some covers to differentiate the dogs which are good quality and super easy to put on.
If you have a dog with long fur, like a German Shepherd, I recommend the 1in prong extensions, it helps make proper contact.
Overall, very happy with our choice in Dogtra and look forward to seeing what my pups can do!
Reply from Dogtra2026-04-20
What a great review! Thank you so much and I'm very glad Ruby was able to help. We are always here for you!!
Shaun listened to my situation regarding my current two dog collar (202C) regarding that one of the collars was no longer functioning. We discussed that I had two options. The first was to send in the non functioning collar for repair. The second option was to purchase a new 200 IQ one collar system for approximately $90.00 more than the repair would cost. Additionally the functioning collar from my 2017 system could then be paired with the 200 IQ remote. Shaun was fantastic to work with! Thank you Shaun.
Richard F.
Reply from Dogtra2026-04-15
Very happy he was so helpful! We are always here if you need us. Thank you!
Shaun has been very pleasant to work with. He tried trouble shooting over the phone with what could potentially be the issue with our pups collar. The problem wasn’t able to be fixed over the phone so he was able to send me a link to fill out for a service repair!
Reply from Dogtra2026-04-20
Super! Thanks so much. So glad to hear that Shaun was able to help!
I bought a Dogtra GPS fence as this was the one suggested as most suitable for my size dog and property type (woods around edge of yard). The big selling feature for me was being able to walk the boundary for my fence, but I could not figure out how to do this in the app. I called Dogtra and spoke with Brandon who was so nice and patient with me. He helped me figure out in the app how to set up the fence by walking the boundary around my yard. He didn't seem rushed and was very knowledgeable. It was a refreshing and great customer service experience. He encourage me to call back if I had any other issues. Very pleased.
Reply from Dogtra2026-04-14
So happy Brandon was able to help you! Thank you for the review!!!
I have a Dogtra ARC collar system and, when one of the collars stopped working, I sent it back for repair. The repair was done quickly and, when I had trouble pairing the collar back with the remote, Shaun walked me through the steps. We are back in business! Many thanks for the personal touch in taking care of the issue!
First time buying from Dogtra and called with a couple questions. Shaun was extremely helpful and I purchased right after our brief chat. Great customer service experience!!! Looking forward to trying the product!
Reply from Dogtra2026-04-03
So glad he was able to make the purchasing experience easy for you! Thank you for your review
After having some issues with the 2700 T&B, Dogtra was able to provide a reasonable solution to provide the required repairs to the receiver.
I’ve enjoyed using this unit with my GSP. And thanks to the help and understanding of Dogtra, I will be able to continue enjoying it.
Thank you Brandon for reaching out and helping to address my concerns.
Reply from Dogtra2026-04-02
Very glad to hear Brandon was able to assist you! Thank you!
The customer service is GREAT! Shaun was able to troubleshoot the problem immediately. I was probably overcharging my Dogtra 200C. I needed a battery replacement, I paid for it to be fixed. It worked for maybe a year afterwards, but started to fail again. I loved this product, but now I have an even better one! The Dogtra 200iQ is the next generation and I love it! I like how you have an actual on/off switch in the collar only. I also like the USB C charging feature.
Thanks Dogtra!
Reply from Dogtra2026-04-02
Very happy that we were able to troubleshoot with you and that you are loving the 200iQ. Thank you so much for your review.
Shaun was very helpful in troubleshooting a problem with my Dogtra e collar. He asked all the right questions and was knowledgeable. He solved the issue and even went the extra mile to send me a link to get longer prongs making the process super easy.
Shaun was very respectful and helpful when I was. Very upset a out my dog getting out. Not dogtras fault. I lost thr charging cable. Thanks Shaun for your great service.
Shaun was very helpful with giving my situation on my dog trap collar. I don’t know if I got a broken one or what happened, but he sent me a new one no questions asked and got back with me the next day after sending my email which was so nice and professional. I appreciate the great customer service.
Reply from Dogtra2026-03-31
Very glad he could help! Thank you for your review.
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