Great customer service
Great customer service. Quality products. Quick responses to any questions or inquiries.
About eSalon
Data updated- Website
- esalon.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (19/19)
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About this business
At eSalon, we believe that you should never have to fit in a box—so we made a box that fits you. Led by a team of real-life colorists at our Los Angeles Headquarters, our award-winning custom hair color takes into account your unique needs to create your color, your way. Similar to the salon experience, each bottle of hair color starts with a consultation. By taking our quiz, our licensed colorists get to know you and your color goals before crafting a completely customized hair dye, made-to-order just for you. From the name on the bottle to the personalized instructions, we’re revolutionizing at-home hair color and taking things to the next level by giving you access to a personal colorist at every step along your color journey. Whether you want to adjust your shade (our patented customization technology can adjust your hair color down to a ¼ of a shade) or want to learn how to get the best gray hair coverage, our professional colorists are here to help. It’s this attention to detail that has allowed us to win seven Allure Best of Beauty Awards and three Readers' Choice Awards to date. Over our 10 years of experience, we’ve also been able to craft 310,000+ unique, salon-quality hair colors and shipped over 12.2 million orders to clients across North America, the UK, EU, New Zealand, and Australia.In addition to our custom Color Set, we offer professional-grade hair care (like shampoos, conditioners, stylers, and hair masks), salon-inspired tools (like application brushes and capes), and innovative color care (like toning treatments and at-home highlighting kits). Connect with a colorist today and start crafting your unique shade.
Written by the business, not verified by us.Is eSalon legit?
eSalon (esalon.com) has a 4.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-03.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional quality of the hair coloring products, noting how remarkably simple the application process is at home and how soft their hair feels afterward. People also appreciate the thoughtful personalized consultations and the wonderful support provided to achieve the exact shade they want. Some reviewers were not happy with the longevity of the results, mentioning that the color fades too quickly or fails to cover stubborn grays properly over time. A few consumers also experienced difficulties with specific shades not matching their initial expectations or desired tones.
Auto-generated from all reviews of this business. For reference only.What people say
mixed experiences
I love the hair-color products, been hooked on them since 2020(covid!). Still searching for a product that will actually CONTROL my hair. I have frizz, curls, tangles...!
Reply from eSalon2026-01-14
Hello Mary, Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! Also, please contact us at [email protected] so that a representative may help with recommendations based on your hair goals.😁️
Holiday Kindness!!!!
Our mailboxes were broken into and my order was stolen and Thomas a very dear Customer service hair color specialist replaced my order at no cost during the holidays with the kindest of responses. eSalon consistently provides me excellent service in addition to excellent products.
My orders are on time every time.
Very convenient and thankful I found…
Very convenient and thankful I found out about this product.
Love the hair color
Love the hair color, softness and coverage. The toner is great as well, and eSalon is so great to deal with. Prices are great for the quality. Thanks eSalon!
I love e salon
I love e salon, my hair color is always on time and perfect. I so enjoy all the videos they have, I try to learn from them. Thank you all for caring
Never an issue
Never an issue. Great company Thank you so much
Very easy to communicate with
Very easy to communicate with. Great job on hair color, love that it comes right to my door.
Great product
Great product. Great customer service.
Great Product
Great product for a great price!
A FIVE year customer
I started using eSalon during the shutdown when I wasn’t allowed to go to my hairdresser and I’ve been a customer ever since. They make it so easy by putting you on a shipping schedule, easy directions and professional results! Communications are quick and friendly. And it’s such a great value compared to going to the salon. As long as I color my hair, I will be a customer. Recommend highly.
I have been using esalon for years now…
I have been using esalon for years now and love it! As my hair texture has changed with age, anytime I email the changes I need,the color ends up perfect
happy with ny hair color
get complimented on my hair color. always on time
Love my color always but might like…
Love my color always but might like free shipping once in a while
I requested a change in color
I requested a change in color, and it was completed, but I will have to check out the color since I just received the new update on color. You know how it is, a little here a little there to get the right mixutre.
Customer service was excellent and very…
Customer service was excellent and very accommodating. The mistake was mine and yet they rectified it and that is why I will be ordering more.
been using your hair color for many…
been using your hair color for many years. Love it!
I find whenever I need a problem fixed…
I find whenever I need a problem fixed the colorist knows what to do. The products are very good.
I began using this service in 2020
I began using this service in 2020, better than salon results!
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